Unit 11 Strategic Quality and Systems Management Unit 19 Quality and Systems Management Assignment

Assessment Activity Front Sheet This front sheet must be completed by the learner (where appropriate) and included with the work submitted for assessment. Learner Name Assessor Name

Date Issued Hand in Date Submitted on 7 March 2013 14 June 2013 Qualification Level 7 Extended Diploma in Strategic Management & Leadership (QCF) Unit 11 Strategic Quality and Systems Management Assignment 1 will give learners the opportunity to achieve: Learning Outcome 1 Understand the role of operations management in an organisation Learning Outcome 2 Understand the importance of managing quality in an organisation Learning Outcome 3 Be able to plan a strategic quality change in an organisation Learning Outcome 4 Be able to implement a strategic quality change in an organisation

Criteria To achieve the criteria the evidence must show reference that the learner is able to: 1 a) explain the importance of effective operations management in achieving organisational objectives b) evaluate the success of existing operations management processes in meeting an organisations overall strategic management objectives 2 a) explain the importance of effective quality management in achieving organisational objectives b) evaluate the success of existing quality management processes in meeting an organisations overall strategic management objectives

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Unit 11 Strategic Quality and Systems Management Unit 19 Quality and Systems Management Assignment

a) plan a strategic quality change to improve organisational performance b) define resources, tools and systems to support business processes in a strategic quality change c) evaluate the wider implications of planned strategic quality change in an organisation d) design systems to monitor the implementation of a strategic quality change in an organisation a) implement a strategic quality change in an organisation b) embed a quality culture in an organisation to ensure continuous monitoring and development c) monitor the implementation of a strategic quality change in an organisation

Learners Declaration I certify that the work submitted for this assignment is my own Learner signature: Date:

Unit 11 Strategic Quality and Systems Management Unit 19 Quality and Systems Management Assignment

Level 7 BTEC Professional Diploma in Management Studies Unit 19: Quality and Systems Management Assignment 1 Quality and Systems Management Purpose The purpose of this assignment is to provide a framework within which the learner can: Evaluate the strategic objectives of operations management within the organisation Design and monitor appropriate systems to ensure quality of product and services Improve organisational performance Scenario You work for an organisation which provides consultancy to businesses wanting to improve the efficiency and effectiveness of their operational systems. You have been asked to work with this organization to review and evaluate the management of their quality and systems. You can use your own organization, or an organization you are familiar with. You will need to select and explain the problem to be examined, and the importance of the objectives and culture of the organization to the problem. You are expected to draw on course material and concepts where appropriate. TASK 1 Prepare a 15 minute presentation which evaluates the role of the operations management in the organisation. The presentation should be supported by copies of presenter notes/slides/handouts used. Make sure you address the following: a) explain the importance of effective operations management in achieving organisational objectives b) evaluate the success of existing operations management processes in meeting the organisations overall strategic management objectives c) explain the importance of effective operations management in achieving organisational objectives d) evaluate the success of existing operations management processes in meeting the organisations overall strategic management objectives

This provides evidence for 1a, b and 2a, b

Unit 11 Strategic Quality and Systems Management Unit 19 Quality and Systems Management Assignment

TASK 2 For the problem you identified in Task 1 you are now required to gather data to analyse this in detail and propose a solution. You will need to plan the improvement activity and measure the improvement gained. In order to help you do this you will have to design and monitor appropriate systems to ensure quality is met. You should find it helpful to draw a cause-effect diagram of the problem, then try and identify the frequency. Produce an action plan in which you: a) plan a strategic quality change to improve organisational performance b) define resources, tools and systems to support business processes in a strategic quality change c) evaluate the wider implications of planned strategic quality change in the organisation d) design systems to monitor the implementation of a strategic quality change in the organisation

This provides evidence for 3a, b, c, d TASK 3 Improving systems and processes needs measuring. Prepare a short report (1000 1500 words) which explains ways to improve organisational performance. In order to measure the improvement gained for your selected problem you will need to: a) implement a strategic quality change in the organisation b) embed a quality culture in the organisation to ensure continuous monitoring and development c) monitor the implementation of a strategic quality change in the organisation

This provides evidence for 4a, b, c

Your work should be handed in by (insert date)

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