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(2) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Effective
Public Relations, 7th ed (New Jersy: Prentice - Hall International Inc,
1994) p. 4.

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(6) Jerry A. Hendrix, Public Relations Cases (California: Wadsworth
Publishing Company, 1995) p. 35.
(7) Otis Baskin and Craig Aronoff, Public Relations: The Profession
and Practice , 3rd ed (Memphis: W. C. Brown Publishers, 1992)
pp.106-108.
(8) Charles S Steinberg, The Creation of Consent: Public Relations in
Practice (New York: Hastings House Publishers, 1975) p. 45.
(9) Lawrence W. Nolte, Fundamentals of Public and Integrations, 2nd
ed (New York: Pergamon Press Inc, 1978) pp. 99-101.
(10) Doug Newsom and Alan Scott, This is Public Relations: The
Realities of Public Relations (California: Wadsworth Publishing,
1976) p. 11.
(11) Scott M. Cutlip ,Allen H. Center and Glen M. Broom, Op.cit., p.319.

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(13) Lawrence W. Nolte, Op.cit., p. 331.
(14) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit., p.113.

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.o ( ,na
(16) Bertrand R. Confield and Frazier H. Moore, Public Relations
Principles: Cases and Problems, 6th ed (V.S.A: Homewood Illinois
Inc, 1973) p. 55.
(17) E. W. Brody and Gerald C. Stone, Public Relations Research, 1st ed
(New York: A division of Greenwood Press Inc, 1989) p. 2.
(18) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit, p. 319.
(19) Lawrence W. Nolte, Op.cit, p. 1.
(20) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit., p. 4.

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( ,~R RY :RcRR ) ,R R RR R RRR zv ,RY RY ()
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(23) Rodney Bennett, Inside Journalism (London: Peterown Ltd, 1976)
p. 220.
(24) Denis McQuail, Aspects of Modern Sociology: Social Process:
Communication, 1st ed (New York: Longman Group Ltd, 1975)
p. 102.
(25) Lawrence W. Nolte, Op.cit., p. 310.
(26) Herbert Lioyed, Public Relations, 2nd ed (London: The English
Universitiess Press Ltd, 1970) p. 38.
(27) Sam Black, The role of Public Relations in Managament (London:
Pitman Publications, 1972) pp. 1-3.
(28) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit.,
pp. 27-28.
(29) Op.cit., p. 31.
(30) Norman Stone, How to Manage Public Relations: Practical
Guidelines for Effective Public Relations Management (Cambridge:
McGraw - Hill Book Company, 1991) p. 3.

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,xz Z , pa ` _pR : ,{V } z ()
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(35) James E. Gruning and Toded Hunt, Managing Public Relations, 3rd
ed (New York: C. B. S College Publishing, 1984) p. 223.
(36) Rodney Bennett, Op.cit., p. 220.
(37) James Mac Groger and Jack Walter Peltason, Covernment by the
People: The Dynamics of American National Government , 6th ed
(London: Prentice Hall Inc., 1983) p. 29.
(38) Rodney Bennett, Op.cit., p. 220.
(39) David Wainuright, Journalism, 3rd ed (London: Northumperland
Press Ltd, 1982) p. 192.
(40) Marvin E. Shaw, Group Dynamics: The Behaviour Psychology of
Small Groups, 2nd ed (New York: McGraw - Hill Book Comopany,
1976) p. 55.
(41) Pradip N. Khandwalla, The design of Organizations (New York:
Harcourt Brace Jovanovich, Inc., 1977) p. 292.
(42) Marvin E. Shaw, Op.cit., pp. 155-157.
(43) Op.cit., p. 158.
(44) Pradip N. Khandwalla, Op.cit., p. 295.
(45) Charles S. Steinberg, Op.cit., p. 116.
(46) Doug Newson and Alan Scott, Op.cit., p. 30.
(47) James E. Grvning and Toded Hunt, Op.cit., p. 52.

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(49) Charles S. Steinberg, Op.cit., p. 123.
(50) Bertrand R. Canfield and Frazier H. moore, Op.cit., p. 267.
(51) Sam Black, The Essentials of Public Relations, 1st ed (London:
Kognan Page Ltd, 1993) pp. 255-270.



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.Yt : ,ah ,T .tY:iY ,ah ,rn kn - Scott M. Cutlip, Allen H. Center and Glen M. Broom, Effective
Public Relations, 7th ed (New Jersy: Prentice Hall International
Inc, 1994) pp. 103-166.
- Jerry A. Hendrix, Public Relations Cases, 3rd ed (California:
Wadsworth Publishing Company, 1995) p. 35.
- Raymon Simon, Public Relations: Concepts and Practices, 3 rd
ed (New York: John Wiley and Sons, 1984) p. 43.
(8) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit.,
p.4.
(9) Otis Baskin & Craig Aronoff, Public Relations: The
Professional Practice, 3rd ed (USA: C. Brown Publishers,
1992) p. 4.

()

.bi :bb ,ah ,T( Y)

,Pl P_P :TP )b ,PuP og rc ,rn kPn (YY)


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k :TPPP )rP P] Pg P PPPuP oPPg rc ,pPW PPsP PPh (Yb)
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.b ,b ,ah ,T( Y)
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.Yzi (Y
(19) Bertrand R. Canfield & Frazier H. Moore, Public Relations
Principles: Cases and Problems, 6th ed (USA: Homewood
Illinois, 1973) p. 41.
(20) Herbert Lioyed, Public Relations, 2nd ed (London: Cox and
Wyman Ltd, 1970) p. 24.
(21) Nick Lacey, Image and Representation: Key Concepts in
Media Studies, 1st ed (London: Macmillan Press Ltd, 1998)
p.175.

.Y , ,ah ,u og rc ,rn kn (bb)


.b :Y ,ah ,T( b)
(24) Roger Haywood, All About Public Relations, 2 nd ed (London:
Mc Graw - Hill Book Company, 1999) p. 68.
(24) Wilfred Howard, The Practice of Public Relations, 4th ed
(London: Heineman Professional Publishing Ltd, 1988) p. 195.

(25) Norman Stone, How to Manage Public Relations :Practical


Guidelines for Effective Public Relations Management
(Caombridge: McGraw Hill Book Company, 1991) p. 111.
(26) Scott M. Cutlip, Allen H. Center & Glen M. Broom, Op.cit. p.4.
(27) Otis Baskin & Craig Aronoff, Op.cit., p. 86.
(28) Edward J. Lordan, The Whole Truth and Nothing But the Truth:
Testing the Ethical Standards of your Employees and Recruits,
Public Relations Quarterly, Volume 42, Number 2, Summer
1997, p. 29.
(29) Charles S. Steinberg, The Creation of Consent: Public
Relations in Practice (New York: Hastings House Publishing,
1985) p. 161.
(30) Wilfred Howard, Op.cit., p. 196-201.
(31) Sam Black, Practical Public Relations, 4th ed (London: Pitman
House, 1976) p. 211.

.Y ,Y ,Y ,ah ,T :X( b)
.zb ,ah ,T( )
TP Pqs ,P P o h ,] _Ps Ps( i)
,rc P :TP P )cg P P k PP\ P_ P
.t (Y
Y ,P rP Pn P P^ PP P ,h PsP( t)
.ib (Y , \ :T)
(36) Roger Haywood, Op.cit., p. 70.

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(38) Otis Baskin and Groig Aronoff, Op.cit., p. 73.
(39) Norman Stone, Op.cit., p. 115.
(40) James E. Guning and Toded Hunt, Managing Public Relations,
3rd ed (New York: C. B. and College Publishing, 1984)
pp.78-80.

(41) Scott M. Cutlip, Allen H. Center, and Glen M. Broom, Op.cit.,


p. 269.
(42) Doug Newssom and Alan Scott, This is Public Relations
(California: Wadsworth Publishing Company, 1970) pp. 6-16.

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(44) Lawrence W. Nolte, Fundamentals of Public Relations, 2nd ed
(New York: Pergamon Press Inc, 1978) pp. 77-82.

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- Michael Moraley, How to Manage your Global Reputation: A
Guide to the Dynamics of International Public Relations, 1st
ed (London: MacMillan Press Ltd, 1998) pp. 150-153.
- Carole Chester, Working in Public Relations: How to gain
skills and apportunities for a career in Public Relations, 1st
ed (United kingdom: How to Books Ltd, 1998) pp. 19-21.
(46) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Op.cit.,
p.5.
(47) Philip Lesely, Public Relations Handbook, 2nd ed (Chicago:
Prentice Hall Inc., 1962) pp. 785-788.

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(1) Scott M. Cutlip, Allen H. Center & Glen M. Broom, Effective
Public Relations, 7th ed (New Jersy: Prentice Hall International
Inc, 1994) p. 109.
(2) Elliot J. Feldman, A Practical Guide to the Conduct of Field
Research in Social Sciences (Coloraclo: Westview Press Inc.,
1981) p. 2.

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(5) Kenneth D. Bailey, Methods of Social Research (New York:
Macmillan Publishing Co. Inc., 1978) p. 3.
(6) Nan Lin, Foundations of Social Research (New York: McGraw
Hill Book Company, 1976) p. 5.
(7) Otis Baskin & Craig Aronoff, Public Relations: The Profession
and Practice, 3rd ed (Memphis: W. C. Brown Pubisher, 1992) p.
107.

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(9) Charles S. Steinberg, The Creation of Consent: Public Relations
in Practice (New York: Hastings House Publishers, 1975) p. 45.
(10) Lawence W. Nolte, Eundamentals of Public Relations
Professional Guidelines, Concepts and Integrations, 2nd ed
(New York: Pergamon Press Inc., 1978) p. 101.

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(12) Lawrence W. Nolte, Op.cit., p. 331.


(13) Scott M. Cutlip, Allen H. Center & Glen M. Broom, Op.cit.,
p. 319.
(14) E. W. Brody & Gerald C. Stone, Public Relations Research,
1st ed (New York: Greenwood Press Inc., 1989) p. 2.

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(16) Bertrand R. Confield and Frazier H. Moore, Public Relations
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Irwin Inc., 1973) p. 55.

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(21) Lawrence W. Nolte, Op.cit., p. 305.

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(1) Sam Black, The Practice of Public Relations, 4th ed. (London:
Butterworth - Heineman Ltd, 1995) p. 82.
(2) Scott M. Cutlip, Allen H. Center and Glen M. Broom, Effective
Public Relations, 3rd ed. (New Jersy: Prentice Hall Inc., 1994) p. 260.
(3) Op.cit., p. 70.
(4) Lawrence W. Nolte, Fundamentals of Public Relations, 2nd ed (New
York: Pergamon Press Inc., (1978) p. 126.
(5) Bertrand R. Canfield and Frazier H. Moore, Public Relations
Principles : Cases and Problems, 6th ed. (Illinois: Richard D. Irwin
Inc., 1973) p. 51.
(6) Charles S. Steinberg, The Creation of Consent : Public Relations in
Practice (New York: Hasting House Publishing, 1985) p. 14.

,(e ,S` y` `:)``o , ` ``` `` `` ` `b`W ,( ` `)


.ee
: )`,` `p`X `V`S ` aZ` : `,f` {g` W ()
.r-o( e , X
(9) Jerry A. Hendrix, Public Relations Cases , 3rd ed. (California:
Wadsworth Publishing Company, 1995) p. 114.
(10) Scott M. Cutlip and Allen H. Center, Op.cit., p. 233.
(11) Bertrand R. Canfield and Frazier H. Moore, Op.cit., p.217.
(12) Charles S. Steinberg, Op.cit., p. 119.
(13) Lawrence W. Nolte, Op.cit., p. 355.
(14) Bertrand R. Canfield and Frazier H. Moore, Op.cit., p. 271.
(15) Lawrence W. Nolte, Op.cit., p. 36.
(16) Shirley Harrison, Public Relations: An Introduction , 1st ed.
(London: Routledge, 1995) p. 102.
(17) John C. Zacharis and Coleman C. Bender, Speech Communication:
A National Approach (New York: Wiley and Sons Inc., 1970) p. 180.
(18) Lawrence W. Nolte, Op.cit., p. 105.
(19) Scott M. Cutlip and Allen H. Center and Glen M. Broom, Op.cit.,
p. 224.

r
(20) Shirley Harrison, Op.cit., p. 106.
(21) Lawrence W. Nolte, Op.cit., p. 184.
(22) Op.cit., p. 185.

(23) Phlilip Lesely, Public Relations Handbook, 2nd ed. (Chicago:


Prentice Hall Inc., 1962) p. 371.

(r ,S` y`" `: )``X ` `` ``W ,( ` `eo)


.r
(25) Roger Haywood, All About Public Relations, 2nd ed. (London:
McGraw - Hill Book Company, 1991) p. 108.
(26) Lawrence W. Nolte, Op.cit., p. 180.
(27) Roger Hoywood, Op.cit., p. 109.
(28) Lawrence W. Nolte, Op.cit., p. 181.
(29) Roger Hoywood, Op.cit., p. 63.
(30) Philip Lesely, Op.cit., p. 110.
(31) Lawrence W. Nolte, Op.cit., p. 181.
(32) James E. Gruning and Toded Hunt, Managing Public Relations, 3rd
ed. (New York: C.B.S College Publishing, 1984) p. 251.
(33) Lawrence W. Nolte, Op.cit., p. 182.
(34) Charles S. Steinberg, Op.cit., p. 119.
(35) Lawrence W. Nolte, Op.cit., p. 182.

.e ,lW ,f {g W (w)
(37) Norman Stone, How to Manage Public Relations : Practical
Guidelines for effective Public Relations Managment (Cambridge:
McGraw Hill Book Company, 1991) p. 154.
(38) Leonard Rutman, Evaluation Research Methods : A Basic Guide,
7th ed. (London: Sage Publications Ltd, 1982) p. 16.
(39) Leonard Rutman, Planning Useful Evaluation : Evaluability
Assessment, 2nd ed. (London: Sage Publications Ltd, 1985) p. 15.
(40) James E. Gruning and Toded Hunt, Op.cit., p. 251.
(41) Jerry A. Hendrix, Op.cit., p. 35.
(42) Philip Lesely, Op.cit., p. 110.
(43) James E. Gruning and Toded Hunt, Op.cit., p. 241.
(44) Roger Haywood, Op.cit., p. 110.

(45) James E. Gruning and Toded Hunt, Op.cit., p. 240.


(46) Lawrence W. Nolte, Op.cit., p. 179.
(47) Op.cit., p. 180.
(48) Shirley Harrison, Op.cit., p. 105.
(49) John C. Zacharis and Coleman C. Bender, Op.cit., p. 180.
(50) Lawrence W. Nolte, Op.cit., p. 180.
(51) Bertrand R. Canfield and Frazier H. Moore, Op.cit., p. 215.
(52) Lawrence W. Nolte, Op.cit., p. 179.
(53) Op.cit., p. 180.
(54) Bertrand R. Canfield and Frazier H. Moore, Op.cit., p. 229.
(55) Lawrence W. Nolte, Op.cit., p. 185.
(56) Charles S. Steinberg, Op.cit., p. 115.

e ,` `V` S` T`X `s `p`` hT : ` ` `,` p`{ ( ``r)


.( , \:)
(58) Lawrence W. Nolte, Op.cit., p. 174.
(59) Bertrand R. Confield and Frazier H. Moore, Op.cit., p. 225.
(60) Op.cit., p. 226.
(61) Lawrence W. Nolte, Op.cit., p. 183.
(62) James E. Gruning and Toded Hunt, Op.cit., p. 242.



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T ln , jh.iz ,{X , jh. ,{X- James E. Gruning and Toded Hunt, Managing Public Relations,
3rd ed (New York: C. B. S. College Publishing, 1984) p. 489.
- Shearon Lowery and Molvin de Fleur, Methods in Mass
Communication Research: Media Effects (New York:
Longman Inc, 1983) p. 37.

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