AN EVALUATION OF THE BUS STATION IN CHANGLUN KEDAH Quest 1

No 1 2 3

Total 14 35 1 50 Quest 2

Percentage 14% 35% 1% 100

No 1 2 3

Total 17 27 6 50 Quest 3

Percentage 17% 27% 6% 100

No 1 2 3

Total 31 19 0 50 Quest 4

Percentage 31% 19% 0% 100

No 1 2 3

Total 24 25 1 50 Quest 5

Percentage 24% 25% 1% 100

No 1 2 3

Total 27 22 1 50

Percentage 22% 27% 1% 100

Quest 6 No 1 2 3 Total 42 8 0 50 Quest 7 No 1 2 3 Total 3 31 16 50 Quest 8 No 1 2 3 Total 2 37 11 50 Quest 9 No 1 2 3 Total 20 27 3 50 Quest 10 No 1 2 3 Total 16 26 8 50 Percentage 16% 26% 8% 100 Percentage 20% 27% 3% 100 Percentage 2% 37% 11% 100 Percentage 3% 31% 16% 100 Percentage 42% 8% 0% 100

Quest 11 No 1 2 3 Total 8 32 10 50 Percentage 8% 32% 10% 100

Quest 12

No 1 2 3

Total 11 24 15 50

Percentage 11% 24% 15% 100

Quest 13 No 1 2 3 Total 35 15 0 50 Percentage 35% 15% 0% 100

Quest 14 No 1 2 3 Total 38 12 0 50 Quest 15 No 1 2 3 Total 7 33 10 50 Percentage 7% 33% 10% 100 Percentage 38% 12% 0% 100

Quest 16 No 1 2 3 Total 8 36 6 50 Quest 17 No 1 2 3 Total 7 27 16 50 Quest 18 No 1 2 3 Total 6 26 18 50 Quest 19 Give suggestions to improve the services of the Changlun Bus Station 1. 2. 3. 4. 5. 6. Improves facilities such as cleanliness of toilets Security guard around bus station Increases number of ticket counter Provides more ticket especially semester break for students Staff customer relationship & communication skills Efficient time schedule 10 5 1 1 1 1 Percentage 6% 26% 18% 100 Percentage 7% 27% 16% 100 Percentage 8% 36% 6% 100

Quest 20 Give suggestions to improve the infrastructure of the Changlun Bus Station 1. 2. 3. 4. 5. Improves infrastructure such as provides more parking area, more chairs Must have a cafeteria for passengers while waiting for the bus Repair the round about around the bus station Repair the wash room, prayer room Consistent repair program 11 1 1 1 1