A STUDY ON STRESS AND BURNOUT AMONG IT EMPLOYEES OF BANGALORE CITY

Dissertation submitted in partial fulfilment of the requirement for the award of the degree of MASTER OF BUSINESS ADMINISTRATION (MBA) Of BANGALORE UNIVERSITY

Submitted By: ABDUL NABEEL ABDULLA Reg No. 11XWCMA002

Under The Guidance Of

Dr SHUBHASREE KAR Assistant Professor, SAMS

SCHOOL OF MANAGEMENT SAMBHRAM ACADEMY OF MANAGEMENT STUDIES, BANGALORE MAY - 2013

CERTIFICATE OF ORIGINALITY

This is to certify that the project A STUDY ON STRESS AND BURNOUT AMONG IT EMPLOYEES OF BANGALORE CITY is an original work carried out by . as part of the curriculum for the award of the Masters Degree in Business Administration of Bangalore University. The report has not been submitted earlier elsewhere for any purpose.

SIGNATURE OF SUPERVISOR

SIGNATURE OF STUDENT

Place: - Bangalore Date: -

Place: - Bangalore Date: -

DECLARATION

DECLARATION
I ABDUL NABEEL ABDULLA ,do hereby declare that the contents of this project A STUDY ON STRESS AND BURNOUT AMONG IT EMPLOYEES
OF BANGALORE CITY is the outcome of my original work. Further this report

has not been submitted to any Institution/University for the award of any degree.

Place: - Bangalore Date: ABDULLA

Signature ABDUL NABEEL

ACKNOWLEDGEMENT
At first I would like to thank Almighty God for giving me strength and patience to complete the dissertation in time . This the opportunity to thank one and all who are associated with me while carrying out this piece of work. I would express my thanks to all the respondents who filled the

questionaire and given their valuable opinions . I happily record here my abiding gratitude to Dr. K.C. John, our beloved principal, Sambhram Academy of Management Studies, Bangalore for his all time support.My deepest sense of gratitude to Dr. K.C. Mishra, Director School of Management for his inspiration.

I am greatful to my Research supervisor Dr Dr SHUBHASREE KAR (Assistant Professor)For her vauable guidance and timely support.

Last but not the least; I would like to express my heartfelt thanks to my parents, friends and all the persons who has helped me in the successful completion of the report.

ABDUL NABEEL ABDULLA

ABSTRACT
This project entitled A STUDY ON STRESS AND BURNOUT AMONG IT EMPLOYEES BANGALORE Primarily the well-defined objectives are framed according to the study then questionnaire is prepared based upon it directly. The prepared questionnaire is used to get the response from the employees. The response given by the employees are analyzed and interpret using the tool such as percentage analysis.

CONTENTS
CHAPTER
CHAPTER I

CONTENTS
INTRODUCTION INTRODUCTION TO THE STUDY REVIEW OF LITERATURE AND RESEARCH DESIGN INTRODUCTION LITERATURE REVIEW RESEARCH METHODOLOGY

PAGE NO
1-33 1-33 34-46 34-35 35-41 42-46 47-62 47-53 54-56 57 58-62 63-88 89-92 89-90 91 92

CHAPTER II

CHAPTER III

INDUSTRY PROFILE AND COMPANY PROFILE INDUSTRY PROFILE COMPANY PROFILE ORGANISATIONAL STRUCTURE DEPARTMENTAL PROFILE DATA ANALYSIS AND INTERPRETATIONS SUMMURY OF FINDINGS, CONCLUSIONS AND SUGGESTIONS FINDINGS CONCLUSIONS SUGGESTIONS APPENDIXES BIBLIOGRAPHY ANNEXURE

CHAPTER IV CHAPTER V

LIST OF TABLES
SL NO 1 2 3 4 5 6
7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11

PARTICULARS
GENDER WISE CLASSIFICATION OF RESPONDENTS EDUCATIONAL QUALIFICATION OF RESPONDENTS WORK EXPERIENCE OF RESPONDENTS MONTHLY INCOME OF RESPONDENTS SATISFACTION LEVEL ON WORK SATISFACTION LEVEL ON WORKING ENVIRONMENT SATISFACTION LEVEL ON COMPENSATION RECEIVED SATISFACTION LEVEL ON BASIC AMENITIES SATISFACTION LEVEL ON PENSION SCHEME THE RATING OF STATUTORY BENEFITS LIKE PF & ESI SATISFACTION LEVEL OF PROMOTION POLICY

PAGE NO 64 65 66 67 68 69
70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88

4.12 SATISFACTION LEVEL OF LIGHTING AND VENTILATION INSIDE THE BUILDING 4.13 EMPLOYEES GETTING CONTINUOUS FEEDBACK REGARDING WORK AND WORK ENVIRONMENT 4.14 SATISFACTION LEVEL ON WORK TIMING AND SHIFTS OF THE COMPANY 4.15 SATISFACTION LEVEL ON RECREATIONAL FACILITY 4.16 SATISFACTION LEVEL ON EXPRESSING GRIEVANCE AND COMPLAINTS 4.17 SATISFACTION LEVEL ON COMPANIES EAGER IN RECOGNIZING AND ACKNOWLEDGING EMPLOYEES WORK 4.18 EMPLOYEES OPPORTUNITY IN GETTING INVOLVED IN THE ACTIVITIES OF THE COMPANY 4.19 SATISFACTION LEVEL ON MOTIVATION 4.20 4.21 4.22 4.23 SATISFACTION LEVEL ON MEDICAL FACILITY SATISFACTION LEVEL ON LEAVE POLICY SATISFACTION LEVEL ON RECOGNITION RECEIVED SATISFACTION LEVEL ON ATMOSPHERE OF TRUST IN THE

ORGANISATION 4.24 RATING OF TRAINING AND ORIENTATION SYSTEM 4.25 EMPLOYEES FEEL OF PROUD TO BE THE PART OF ORGANIZATION

LIST OF CHARTS

SL. NO 1 2 3 4 5 6 7
8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

PARTICULARS
3.1 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 ORGANISATIONAL STRUCTURE GENDER WISE CLASSIFICATION OF RESPONDENTS EDUCATIONAL QUALIFICATION OF RESPONDENTS WORK EXPERIENCE OF RESPONDENTS MONTHLY INCOME OF RESPONDENTS SATISFACTION LEVEL ON WORK SATISFACTION LEVEL ON WORKING ENVIRONMENT SATISFACTION LEVEL ON COMPENSATION RECEIVED SATISFACTION LEVEL ON BASIC AMENITIES SATISFACTION LEVEL ON PENSION SCHEME THE RATING OF STATUTORY BENEFITS LIKE PF & ESI SATISFACTION LEVEL OF PROMOTION POLICY

PAGE NO 57 64 65 66 67 68 69
70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88

4.12 SATISFACTION LEVEL OF LIGHTING AND VENTILATION INSIDE THE BUILDING 4.13 EMPLOYEES GETTING CONTINUOUS FEEDBACK REGARDING WORK AND WORK ENVIRONMENT 4.14 SATISFACTION LEVEL ON WORK TIMING AND SHIFTS OF THE COMPANY 4.15 SATISFACTION LEVEL ON RECREATIONAL FACILITY 4.16 SATISFACTION LEVEL ON EXPRESSING GRIEVANCE AND COMPLAINTS 4.17 SATISFACTION LEVEL ON COMPANIES EAGER IN RECOGNIZING AND ACKNOWLEDGING EMPLOYEES WORK 4.18 EMPLOYEES OPPORTUNITY IN GETTING INVOLVED IN THE ACTIVITIES OF THE COMPANY 4.19 SATISFACTION LEVEL ON MOTIVATION 4.20 4.21 4.22 SATISFACTION LEVEL ON MEDICAL FACILITY SATISFACTION LEVEL ON LEAVE POLICY SATISFACTION LEVEL ON RECOGNITION RECEIVED

4.23 SATISFACTION LEVEL ON ATMOSPHERE OF TRUST IN THE ORGANISATION 4.24 RATING OF TRAINING AND ORIENTATION SYSTEM 4.25 EMPLOYEES FEEL OF PROUD TO BE THE PART OF ORGANIZATION