Techiela Consulti

Job Post : Trainee - Business Deve

Corporate Divisional

Objectives Measures Objectives

Reduce cost
through
Customer resource
Financial competency ROI optimization
Creating value

consumer
Customer Customization satisfaction index Customisation
Efficiency/Effecti Software/Solution Efficiency/Effecti
veness Turnaround times veness

Identify & Identify &

understand understand
Internal needs Customer feedback needs
Provide
solutions and Provide solutions
support Service assessment and support

HRM ESI HRM

Learning & Employee Overall performance Employee

growth competence management competence

Leadership Innovative rate Leadership

Competitive Competitive
advantage Brand Equity advantage

Group 8
Arpita Bahadur
Gaurav Kumar
Manish Gupta
Pavan Ghargi
Ranjini Ballal
Vani Vyas
ela Consulting
inee - Business Development

Divisional Individual

Measures Objectives Measures

Savings and Budget Meet regular

Deficit requirements Technical compliance
Wider Network Subscriber Base
Provide Quality Response Rate + Customer
Service Centric phenomenon
CSI inference
implemantation Customer interface and
rate Manage customer satisfaction rating
Measuring Scale Developing work Measuring Engagement , Key
Efficiency culture areas

Response time to Identify & Build and interpret customer

customers understand needs database
Response as a % of
user requirements Provide solutions Resolution of number of
& help provided and support complaints
Internal customer HRIMS reports, staff
satisfaction rating HRM satisfaction survey

Number of Certified Employee Overall performance

staff
Measure by competence improvement
creating Leadership Success rate of performance
Forums Leadership on job
Competitive Benchmarking service vs.
Innovation rate advantage competition