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Six Sigma
Define. Identify the customer requirements, clarify the problem and set goals. Measure. Select what needs to be measured, identify information sources and gather data. Analyze. Develop hypotheses, identify the key variables and root causes. Improve. Generate solutions and put them into action, either modifying existing processes or developing new ones. Quantify costs and benefits. Control. Develop monitoring processes for continued high-quality performance.
Common Uses Companies use Six Sigma to set performance goals for the entire organization and mobilize teams and individuals to achieve dramatic improvements in existing processes. Six Sigma can:
Make processes more rigorous by using hard, timely data, not opinions or gut feel Cultivate customer loyalty by delivering superior value Strengthen and reward teamwork by easily measuring performance Achieve quantum leaps in product performance