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ISO 17011 2004

-1 ( ISO/IEC Guide 58:1993)
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INTERNATIONAL STANDARD
ISO/IEC
Conformity assessment Requirements
for bodies providing audit and
certification of management systems

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Overview of ISO/IEC 17021:2011

Contents
1.
2.
3.
4.

5.
6.
7.
8.
9.
10.

Scope
Normative references
Terms and definition
Principle of certification
bodies
General requirements
Structural requirements
Resource requirements
Information requirements
Process requirements
Management system
requirements for
certification bodies

Annex A (normative) Required

knowledge and skills
Annex B (informative) Possible
evaluation methods
Annex C (informative) Example of a
process flow for determining and
maintaining competence
Annex D (informative) Desired
personal behaviours
Annex E (informative) Third-party
audit and certification process
Annex F (informative)
Considerations for the audit
programme, scope or plan.
Bibliography


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Overview of ISO/IEC 17021

Principles of certification bodies

The following principles are provided as

guidance for decisions:
Impartiality

Competence

Responsibility

Openness

Confidentiality

Resolution of complaints
Principles are not requirements


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2/5 .
3/5 .
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2/6 .
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2/7 .
3/7 .
4/7 .
5/7 .

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2/8 .
3/8 . .
4/8 .
5/8.
6/8 ..

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2/9 .
3/9 .
4/9 .
5/9 .
6/9
7/9 .
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:E
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Overview of ISO/IEC 17021

Initial audit and certification

Application
Application Review
Stage 1 audit
Stage 2 audit
Audit reports
Post audit activities
Initial certification decision
granting or extending certification


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