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A delivery receipt informs you that your e-mail message was delivered to the recipient's mailbox, but not that the recipient has seen it or read it. A read receipt informs you that your message has been opened. However, do not rely solely on these receipts. In Microsoft Outlook, the message recipient has the option to decline to send read receipts. There are other scenarios where read receipts are not sent, including if the recipient's e-mail program does not support read receipts.
TIP
As a best practice, we recommend that you consider tracking only single messages of importance instead of
all messages. Recipients who occassionally receive a notification that a read receipt is requested on your e-mail message are less likely to turn off all read receipts for future messages.
In the message, on the Options tab, in the Tracking group, select theRequest a Delivery Receipt or the Request a Read Receipt check box.
NOTE
Tracking does not appear until at least one receipt is received. After you receive the first receipt in your
Delete notifications about delivered and read messages Move receipts out of your Inbox after processing