Request # 2645787 2644936 2661400 2679611 2700786 2699480 2699470 2696815 2706983 2702879 2702166

Type REC REC INC INC REC INC INC REC REC REC REC

Status Open Open Open Open Open Open Open Open Open Open Open

Open Date Last Mod Date 8/13/2013 15:49 9/6/2013 15:33 8/13/2013 10:53 8/22/2013 15:56 8/20/2013 8:54 8/20/2013 8:55 8/27/2013 12:29 8/27/2013 13:44 9/4/2013 17:02 9/5/2013 10:03 9/4/2013 9:54 9/5/2013 10:40 9/4/2013 9:48 9/9/2013 11:13 9/3/2013 13:08 9/4/2013 9:40 9/6/2013 16:54 9/6/2013 16:56 9/5/2013 11:04 9/5/2013 19:25 9/5/2013 6:11 9/5/2013 16:27

Severity Priority 3 Priority 3 Priority 4 Priority 4 Priority 3 Priority 4 Priority 4 Priority 4 Priority 3 Priority 3 Priority 3

Group ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development ERP Development

Assignee Chan, Christiane Gonuguntla, Kaushik Gonuguntla, Kaushik Pasula, Ravindranath Chan, Christiane Chan, Christiane Pasula, Ravindranath Chan, Christiane

Summary last_mod_by Request #2 MetLife Disability File - we needChan, to change Christiane the format of th... Global Supply chain is working on Gonuguntla, an initiative Kaushik to reduce th... SR 3-6669726501 : -A3: Invoice Ponnuswamy, paid by 2 prepaid Elayaraja invoices are not Accounting Please analyze and schedule toPasula, apply the Ravindranath following patch in ... Password reset for XREF table Hill, in InvoicingPROD Dominic database 8/31 FX file did not get forwarded Pasula, to Chesapeake. Ravindranath July file... Daily GL detail feed for RevanaGonuguntla, did not get to Kaushik Chesapeake to... insufficient privileges to invoe FNC... Pasula, Ravindranath rebuilt a process that can submit Deshpande, the REVALUATION Bhushan with proper parameter Ad-hoc report to list out ALL time-out Czerniak, iexpenses. Julian Bhushan to... Please check the costing code for Deshpande, the attached Bhushan 85 agents

reference num

Requestor Rien, Cathy Kossik, Lin Ponnuswamy, Elayaraja Ponnuswamy, Elayaraja Gianetto, Mark Kraemer, Carol Kraemer, Carol Mendoza, Romina Deshpande, Bhushan McCall, Nancy Castano, Scelena

Count of Request # Row Labels 8/1/2013 - 8/7/2013 8/8/2013 - 8/14/2013 8/15/2013 - 8/21/2013 8/22/2013 - 8/28/2013 8/29/2013 - 9/4/2013 9/5/2013 - 9/9/2013 Grand Total

Column Labels AcknowledgedClosed Fix in Progress Open Work In Progress 9 1 17 2 1 4 1 11 1 1 9 4 2 1 2 3 1 52 1 11 4

17 Acknowledged 9 4 2 0 8/1/2013 8/7/2013 8/8/2013 8/14/2013 8/15/2013 8/21/2013 8/22/2013 8/28/2013 8/29/2013 9/4/2013 9/5/2013 9/9/2013 1 1 1 1 4 2 2 Closed Fix in Progress 3 Open Work In Progress

11 10 9

Grand Total 10 20 5 13 15 6 69

Acknowledged Closed Fix in Progress Open Work In Progress

Aug 01- Sep 10

Request # 2617082 2618477 2618504 2618611 2619427 2623156 2623942 2627032 2627379 2627698 2635037 2635653 2636542 2637686 2637705 2641072 2641155 2641573 2641622 2641629 2641974 2642681 2642792 2644203 2644668 2644936 2645562 2645602 2645787 2647851 2652121 2660013 2661400 2661730 2662207 2667299 2668278 2668871 2679611 2679880 2680181 2680886 2682097 2682478 2682607 2682795 2682819 2683162 2686099 2686505 Type REC REC REC INC REC INC INC REC REC INC INC REC INC REC INC REC REC REC INC REC INC REC INC REC INC REC INC INC REC INC REC INC INC REC INC REC REC INC INC REC INC REC REC REC REC INC REC INC INC REC Status Open Date Closed 8/1/2013 19:02 Closed 8/2/2013 9:32 Closed 8/2/2013 9:39 Fix in Progress 8/2/2013 10:13 Closed 8/2/2013 15:34 Closed 8/5/2013 8:39 Closed 8/5/2013 12:35 Closed 8/6/2013 11:08 Closed 8/6/2013 13:12 Closed 8/6/2013 14:49 Closed 8/8/2013 17:28 Closed 8/8/2013 23:17 Closed 8/9/2013 8:37 Closed 8/9/2013 16:40 Closed 8/9/2013 16:47 Work In Progress 8/12/2013 7:35 Closed 8/12/2013 7:59 Closed 8/12/2013 10:22 Closed 8/12/2013 10:42 Closed 8/12/2013 10:43 Closed 8/12/2013 12:54 Closed 8/12/2013 16:55 Closed 8/12/2013 17:36 Closed 8/13/2013 6:11 Closed 8/13/2013 9:39 Open 8/13/2013 10:53 Closed 8/13/2013 14:35 Closed 8/13/2013 14:49 Open 8/13/2013 15:49 Closed 8/14/2013 10:05 Closed 8/15/2013 14:34 Closed 8/19/2013 17:05 Open 8/20/2013 8:54 Closed 8/20/2013 11:13 Closed 8/20/2013 14:10 Closed 8/22/2013 8:43 Closed 8/22/2013 13:38 Closed 8/22/2013 16:38 Open 8/27/2013 12:29 Work In Progress 8/27/2013 14:03 Closed 8/27/2013 15:28 Closed 8/27/2013 19:07 Closed 8/28/2013 7:31 Closed 8/28/2013 9:48 Closed 8/28/2013 10:25 Closed 8/28/2013 11:33 Closed 8/28/2013 11:42 Closed 8/28/2013 13:37 Closed 8/29/2013 11:00 Work In Progress 8/29/2013 13:43 Last Mod Date 8/2/2013 18:34 9/5/2013 10:03 9/5/2013 10:05 8/6/2013 12:04 8/30/2013 13:44 8/20/2013 16:25 8/6/2013 14:00 8/12/2013 17:28 8/12/2013 10:34 8/9/2013 10:01 9/5/2013 13:42 9/5/2013 10:13 9/5/2013 13:44 8/12/2013 13:03 8/12/2013 13:00 8/12/2013 9:37 8/26/2013 10:37 8/15/2013 18:29 9/6/2013 15:28 8/12/2013 10:49 8/12/2013 12:56 8/17/2013 10:14 8/19/2013 9:56 8/17/2013 10:20 9/3/2013 15:47 8/22/2013 15:56 8/22/2013 12:18 8/17/2013 10:17 9/6/2013 15:33 8/20/2013 16:25 9/6/2013 16:08 8/26/2013 10:41 8/20/2013 8:55 8/21/2013 16:09 8/21/2013 16:48 8/23/2013 15:50 9/3/2013 10:46 8/26/2013 11:34 8/27/2013 13:44 9/5/2013 13:59 9/10/2013 9:20 9/6/2013 16:33 9/2/2013 7:35 8/30/2013 13:46 8/30/2013 13:43 8/30/2013 13:42 8/30/2013 13:45 9/3/2013 9:36 8/30/2013 11:28 9/10/2013 14:34 Severity Priority 3 Priority 5 Priority 5 Priority 4 Priority 3 Priority 4 Priority 3 Priority 5 Priority 5 Priority 4 Priority 4 Priority 5 Priority 4 Priority 4 Level 3 Priority 3 Priority 3 Priority 4 Priority 4 Priority 5 Level 3 Priority 5 Priority 4 Priority 5 Priority 4 Priority 3 Priority 4 Priority 4 Priority 3 Priority 4 Priority 3 Priority 4 Priority 4 Priority 4 Priority 4 Priority 5 Priority 3 Priority 4 Priority 4 Priority 5 Priority 3 Priority 5 Priority 5 Priority 3 Priority 3 Priority 3 Priority 5 Priority 4 Priority 4 Priority 5 Group Assignee ERP Development Chan, Christiane ERP Development Elango, Pandurangan ERP Development Elango, Pandurangan ERP Development Elango, Pandurangan ERP Development Pasula, Ravindranath ERP Development ERP Development Pasula, Ravindranath ERP Development Chan, Christiane ERP Development Pasula, Ravindranath ERP Development Gonuguntla, Kaushik ERP Development Pasula, Ravindranath ERP Development Elango, Pandurangan ERP Development Pasula, Ravindranath ERP Development Gonuguntla, Kaushik ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development Pasula, Ravindranath ERP Development Chan, Christiane ERP Development Chan, Christiane ERP Development Hill, Dominic ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development Gonuguntla, Kaushik ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development Chan, Christiane ERP Development Chan, Christiane ERP Development ERP Development Chan, Christiane ERP Development Pasula, Ravindranath ERP Development Gonuguntla, Kaushik ERP Development Hill, Dominic ERP Development Gonuguntla, Kaushik ERP Development Gonuguntla, Kaushik ERP Development Gonuguntla, Kaushik ERP Development Gonuguntla, Kaushik ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Chan, Christiane ERP Development Mendoza, Romina ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath

Aug 01- Sep 10

2687082 2687430 2689329 2692254 2693825 2694342 2696815 2696876 2699470 2699480 2699653 2699676 2700786 2702166 2702697 2702879 2704270 2706983 2711194 INC REC REC REC REC INC REC INC INC INC REC REC REC REC REC REC REC REC REC Closed 8/29/2013 16:35 Closed 8/29/2013 18:41 Closed 8/30/2013 12:37 Closed 9/1/2013 19:06 Closed 9/2/2013 12:57 Closed 9/2/2013 16:53 Open 9/3/2013 13:08 Work In Progress 9/3/2013 13:30 Open 9/4/2013 9:48 Open 9/4/2013 9:54 Closed 9/4/2013 10:56 Closed 9/4/2013 11:08 Open 9/4/2013 17:02 Open 9/5/2013 6:11 Closed 9/5/2013 9:58 Open 9/5/2013 11:04 Closed 9/5/2013 19:06 Open 9/6/2013 16:54 Acknowledged9/9/2013 9:38 9/4/2013 11:07 9/6/2013 16:17 9/3/2013 10:43 9/3/2013 10:37 9/9/2013 10:56 9/2/2013 17:14 9/4/2013 9:40 9/9/2013 14:42 9/9/2013 11:13 9/5/2013 10:40 9/9/2013 10:52 9/9/2013 10:50 9/5/2013 10:03 9/5/2013 16:27 9/9/2013 10:48 9/5/2013 19:25 9/6/2013 11:26 9/6/2013 16:56 9/9/2013 9:53 Priority 4 Priority 3 Priority 3 Priority 5 Priority 4 Priority 3 Priority 4 Priority 3 Priority 4 Priority 4 Priority 3 Priority 4 Priority 3 Priority 3 Priority 5 Priority 3 Priority 5 Priority 3 Priority 5 ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development ERP Development Gonuguntla, Kaushik ERP Development Pasula, Ravindranath ERP Development ERP Development Pasula, Ravindranath ERP Development Gonuguntla, Kaushik ERP Development Chan, Christiane ERP Development Chan, Christiane ERP Development Pasula, Ravindranath ERP Development Pasula, Ravindranath ERP Development ERP Development ERP Development Pasula, Ravindranath ERP Development ERP Development Elango, Pandurangan ERP Development Chan, Christiane ERP Development Chan, Christiane

Aug 01- Sep 10

last_mod Request reference Summary _by # num Requestor New TravelChan, Agency Christiane Vendor Egencia project - Canada Garrier, Rollout Buffy Codes Migration TeleTech Employee Elango, Pandurangan Project Assignment population Chikuma, Jamie Kronos Person Elango, Outbound Pandurangan Interface Assign to Chikuma, ERP Developmen... Jamie Randy Floyd Elango, has a Manger Pandurangan change via Teletech Floyd, manager Randy self service that is waiting for approval since October last year. PAYMENT Pasula, REMITTANCE Ravindranath ADVICE Czerniak, Julian I have charges Gonuguntla, appearing Kaushik on my most recent AMEX Day, Steven statement th... DEV1 - Workflow Pasula, Mailer Ravindranath Testing issue Mendoza, Romina I am missing Chan, some Christiane charges in iexpense that are Dwyer, showing Michele on my... Oracle AlertPasula, Migration Ravindranath to Pre Prod... Mendoza, Romina Hi! For yourGonuguntla, assistance please. Kaushik We created an Pospos, EFT batch Mylady paym... Pleae assistance Pasula, is Ravindranath required in carrying out patch Polli, analisys Hernan... Implement code Elango, fix for Pandurangan pre-start date for usersHolden, Matthew It is required Pasula, to have Ravindranath CRP1 (http://crp1.teletech.com:8004/)... Polli, Hernan To update necessary Gonuguntla, rows Kaushik in ttec_emp_proj_asg Brown, for all Robert Contingent Worker - PEO URGENT!! Gonuguntla, AGIS batch 2690 Kaushik isn't transferringTorrez, to the TTGOV Veronica le... New Fields Regunda, for Employee Jeffrey Record - MP DeliverBaxter, Laura Oracle Concurrent Pasula, report Ravindranath called: TTEC Reporting Rien, Benefits Cathy - U... American Express Chan, Christiane Expenses Not Downloading Francisco, to I-Expense Ricardo Jr. Hi team, We Chan, are having Christiane problems with the process Tapparelli, "TeleTech Augusto ... I need to get Hill, myDominic password reset for the eloyalty Christian, Oracle inst... Laura URGENT!! Gonuguntla, AGIS batch 2690 Kaushik isn't transferringDeshpande, to the TTGOV Bhushan le... I am havingChan, 2 reports Christiane result in a error - TeleTech Wathen-Vandeburgt, Capital E... Melissa Please see Gonuguntla, the attachment Kaushik that includes the journal Maciuszko, entries Joanna ... I am missing Chan, some Christiane AMEX charges in my iexpense. Dwyer, I Michele am missing... Hi Team, ItGonuguntla, seems that the Kaushik Ennis TX employees Donati, are not Gustavo showi... Global Supply Gonuguntla, chain is working Kaushik on an initiative Kossik, to reduce Lin th... Please assist Chan, David Christiane English as some of his his Sorhobigarat, transactions ... Sebastian PLease assistance Chan, Christiane is required to review ADP interface Polli, Hernan with n... MetLife Disability Chan, File Christiane - we need to change theRien, format Cathy of th... I am havingGonuguntla, an issue with Kaushik AMEX charges not pulling Hicks, into Tara iExp... New TravelChan, Agency Christiane Vendor Egencia project - Enhancement Chan, Christiane Code Migration AME Rule Limit Pasula, Anaysis Ravindranath Ferguson, Jeffrey SR 3-6669726501 Ponnuswamy, : -A3: Invoice Elayaraja paid by 2 prepaid Ponnuswamy, invoices are Elayaraja not Accounting Hi Team! Please, Hill, Dominic I need you to implement theFrumento, attached "Benefits Federico- US (Confidential)" The payroll Gonuguntla, import for 01002.0000.000.2290 Kaushik 7/26/2013 Ya, Nuo of debi... Unable to access Gonuguntla, oracle Kaushik - I get the following error: Decastro, Unable... Janis Hi team, Please Gonuguntla, kindly find Kaushik attached the store Molina, procedure Daniel T... Migration ofGonuguntla, BIR AP & GL Kaushik custom reports builtGonuguntla, by Favio to PREPROD Kaushik Please analyze Pasula, andRavindranath schedule to apply the following Ponnuswamy, patch in ... Elayaraja On Percepta Pasula, UK PO Ravindranath Buyer responsibility, on the Mulluri, 'Graphic Narasimhaswamy Perc... Hello Please, Pasula, assistance Ravindranath is required in running Polli, analysis Hernan an... Hi, Please Chan, drop Christiane the Monthly Tax Interface test Bulahan, file to A... Cherrie Hi Team, Mendoza, Can you please Romina separate the US Totals Fabian, Corp Jennifer repor... Please run HRMS121.sql Pasula, Ravindranath in PREPROD Faccin, Antonio Hi Team, Pasula, There seem Ravindranath to be responsibility view Vargas, and functio... Rando Sly ITDEV2 - I log Pasula, into ITDEV2 Ravindranath - I see my responsibilities Rien, Cathy and w... Hi, Please Pasula, drop the Ravindranath ADP Quarterly Tax Interface Bulahan, file tha... Cherrie Hi Christiane, Pasula, Please Ravindranath drop the test Tax and Montealegre, Garnishment Vaneza ... HI Team, I'm Pasula, running Ravindranath the TeleTech Taleo Inbound Donati, Hire Gustavo Reques... PR and POPasula, Cycle Time Ravindranath Mulluri, Narasimhaswamy

Aug 01- Sep 10

Migration ofGonuguntla, Alerts andConcurrent Kaushik program built Barone, for PHL Maximiliano payroll costing project TeleTech AutoRec Chan, Christiane GL Outbound Interface Enhancement Chan, Christiane Object privilege Mendoza, requested... Romina Mendoza, Romina Hi Kaushik,Gonuguntla, Good day! Kaushik Would you able toRoma, assist Sahlee Neale... Oracle AlertPasula, Migration Ravindranath to Pre Prod.... Mendoza, Romina PROD Issue: Tapparelli, Could you Augusto please check concurrent Tapparelli, program Augusto "BEE B... insufficient privileges Pasula, Ravindranath to invoe FNC... Mendoza, Romina Paul Nelson's Gonuguntla, charges attached Kaushik on this emailMendoza, may haveSophia not ... Daily GL detail Gonuguntla, feed for Revana Kaushik did not get to Chesapeake Kraemer, Carol to... 8/31 FX filePasula, did not get Ravindranath forwarded to Chesapeake. Kraemer, July file... Carol Workflow Mailer Pasula, (PRODUCTION) Ravindranath Called: A new Rien, Element Cathy was Cre... Per my conversation Pasula, Ravindranath with Swamy and Bhushan, Kossik, please Lin change VP... Password reset Hill, Dominic for XREF table in InvoicingPROD Gianetto, database Mark Please check Deshpande, the costing Bhushan code for the attached Castano, 85 agents Scelena Please replace Pasula, Esgana, Ravindranath Melchesidec as a category Ferguson, approver Jeffrey wi... Ad-hoc report Czerniak, to list out Julian ALL time-out iexpenses. McCall, Bhushan Nancy to... Hi Maggie, Hill, As discussed Dominic offline, requesting toMalicdin, reactivate Emil t... Ivanref rebuilt a process Deshpande, that can Bhushan submit the REVALUATION Deshpande, with proper Bhushan parameter Build a global Chan, approver Christiane extract for Egencia interface. Adam, Daniel