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SOCIAL GRACES - CONVERSATION

WHY THE PROBLEM?


1. NO OPINION 2. OPINION, BUT PEER REACTION ANXIETY 3. OPINION, BUT ANXIETY ON GETTING EXACT MEANING ACROSS 4. OPINION, BUT NOT ELOQUENT LIKE OWN MOTHER TONGUE 5. TIMIDITY

FEATURES OF CONVERSATION
MOST WORDS ARE SIMPLE GREAT NUMBER OF IDIOMS USED HIGH PROPORTION OF HESITATIONS AND FILLERS A LARGE NUMBER OF LOOSELY COORDINATED CLAUSES AND SHORT MINOR SENTENCES ARE USED CONTRACTED VERB FORMS ARE OFTEN USED

CONVERSATION TYPES

RITUALIZING INFORMING CONTROLLING FEELING

HOW DO WE ACQUIRE THE SKILL?

1.OBSERVING 2.ASKING QUESTIONS 3.INTERACTING WITH A WIDE RANGE OF PEOPLE

ESSENTIALS OF GOOD CONVERSATION


(1) GIVE EFFECTIVE FEEDBACK, (2) EMPLOY COOPERATIVE BEHAVIOR (3) UNDERSTAND AND USE ACCURATE AND APPROPRIATE VERBAL AND NONVERBAL LANGUAGE.

COOPERATIVE BEHAVIOR
The maxim of quality. (1) No falsehood (2) Provable statements only The maxim of quantity. (1) Information as needed. (2) No excess information. The maxim of relation. Relevance and timeliness The maxim of manner (1)No obscurity. (2) No ambiguity (3) Brevity (4) Systematic

THE PHYSICAL PART


EYE CONTACT VOICE QUALITY GESTURES FACIAL EXPRESSIONS LISTEN GIVE HELPFUL CRITICISM STAY ON THE TOPIC ENCOURAGING BODY LANGUAGE MAINTAIN BODY SPACE DONT FIDGET OBSERVATION OF TIMING

HOW TO PRACTICE?

GREETINGS THAT GO SOMEWHERE


COMMON GROUND

DEEPER DISCUSSION

CONVERSATION KEEPERS
CONNECTIVE PHRASE THAT STARTS OR KEEPS IT GOING EMPATHIC RESTATEMENT BRIDGES TO COMMON GROUND / DEEPER DISCUSSIONS

CONVERSATION KEEPERS

D. Change the topic A. Ask questions B. Answer questions C. Add on/tell something
WHEN? a. Feel sad/bad b. Wrong place/time c. Talking for long d. Don't know the topic HOW? a. Not say anything b. Ask something else c. Say something else

HANDLING HURTFUL CIRTICISM

IGNORE WALK AWAY CHANGE THE SUBJECT ACT SHOCKED COMPLIMENT THE CRITICIZER

MAKE A JOKE OUT OF IT IN A CALM VOICE TELL THE PERSON HOW YOU HAVE FELT IF REPEATED OFTEN TRY TELL A SENIOR

CLOSING CONVERSATIONS
GIVE A REASON FOR ENDING 1. You have to leave 2. The other person has to leave 3. Can't think of anything else to say 4. Don't want to talk anymore SAY SOMETHING NICE AND SMILE 1. "See ya later!" 2. "It was nice talking to you." 3. "Let's talk again soon."

Ok Guys.. Thats all for now

Happy CONVERSING

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