TABLE OF CONTENTS

Preface... i
Acknowledgement ii
Certificate from the Institute iv
1.0 Introduction to the Topic... 01
2.0 About the Company....... 12
3.0 Research Methodology40
4.0 Data Analysis & Interpretation.. 47
5.0 Findings 62
6.0 Recommendations & Suggestions 81
7.0 Conclusion 86
7.1 Limitations of the study 90
Bibliography .
Appendix [Questionnaire] ..