Professional Documents
Culture Documents
Chapter 5
Functional Level Strategy
Functional Level Strategy
Strategic
Strategic Charles W. L. Hill Charles W. L. Hill
Management
Management Gareth R. J ones Gareth R. J ones
Fifth Edition Fifth Edition
PowerPoint Presentation PowerPoint Presentation
by Charlie Cook by Charlie Cook
An Integrated Approach An Integrated Approach
4-2
Production and Efficiency
Production and Efficiency
Economies of scale
Economies of scale
Systematic unit
Systematic unit
-
-
cost reductions that are the result of
cost reductions that are the result of
accumulated output.
accumulated output.
4-3
FIGURE 5.1
Production and Efficiency:
Production and Efficiency:
Economies of Scale
Economies of Scale
A typical long
A typical long
-
-
run
run
unit
unit
-
-
cost curve:
cost curve:
4-4
FIGURE 5.3
Production and Efficiency:
Production and Efficiency:
The Experience Curve
The Experience Curve
A typical experience curve:
A typical experience curve:
4-5
FIGURE 5.2
Production and Efficiency:
Production and Efficiency:
Learning Effects
Learning Effects
Economies of scale
Economies of scale
and learning effects:
and learning effects:
4-6
FIGURE 5.4
Production and Efficiency:
Production and Efficiency:
The Experience Curve
The Experience Curve
Unit production costs in an Unit production costs in an
integrated steel mill and a integrated steel mill and a minimill minimill. .
4-7
Production and Efficiency:
Production and Efficiency:
Manufacturing and Mass Customization
Manufacturing and Mass Customization
Flexible manufacturing technology (lean production)
Flexible manufacturing technology (lean production)
Reduced setup times
Reduced setup times
Increased machine utilization
Increased machine utilization
Improved quality control
Improved quality control
Lower inventory levels
Lower inventory levels
Mass customization
Mass customization
Low cost and product customization
Low cost and product customization
Flexible machine cells
Flexible machine cells
Increased variety of operations
Increased variety of operations
4-8
FIGURE 5.5
Production and Efficiency: Flexible Manufacturing
Production and Efficiency: Flexible Manufacturing
The tradeoff between The tradeoff between
costs and product variety costs and product variety
4-9
Marketing and Efficiency
Marketing and Efficiency
Marketing strategy:
Marketing strategy:
Product design
Product design
Advertising
Advertising
Promotion
Promotion
Pricing
Pricing
Distribution
Distribution
4-10
FIGURE 5.6
The Relationship Between Average
The Relationship Between Average
Unit Costs and Customer
Unit Costs and Customer
Defection Rates
Defection Rates
4-11
FIGURE 5.7
The Relationship Between Customer
The Relationship Between Customer
Loyalty and Profit
Loyalty and Profit
per Customer
per Customer
4-12
Materials Management, J IT, and
Materials Management, J IT, and
Efficiency
Efficiency
Materials management
Materials management
Uncertainty
Uncertainty
Quantum innovation
Quantum innovation
Incremental innovation
Incremental innovation
Poor commercialization
Poor commercialization
Technological myopia
Technological myopia
Slowness in marketing
Slowness in marketing
4-15
Achieving Superior Customer
Achieving Superior Customer
Responsiveness
Responsiveness
Developing a customer focus:
Developing a customer focus:
Top leadership commitment to customers.
Top leadership commitment to customers.
Employee attitudes toward customers.
Employee attitudes toward customers.
Bringing customers into the company.
Bringing customers into the company.
Satisfying customer needs:
Satisfying customer needs:
Customization of the features of products and services to meet
Customization of the features of products and services to meet
the unique need of groups and individual customers.
the unique need of groups and individual customers.
Reducing customer response times:
Reducing customer response times:
Marketing that communicates with production. Marketing that communicates with production.
Flexible production and materials management. Flexible production and materials management.
Information systems that support the process. Information systems that support the process.
Lec
Lec
4
4
Business
Business
-
-
Level Strategy
Level Strategy
Strategic
Strategic Charles W. L. Hill Charles W. L. Hill
Management
Management Gareth R. J ones Gareth R. J ones
Fifth Edition Fifth Edition
PowerPoint Presentation PowerPoint Presentation
by Charlie Cook by Charlie Cook
An Integrated Approach An Integrated Approach
4-17
What Is Business
What Is Business
-
-
Level Strategy?
Level Strategy?
Business
Business
-
-
level strategy
level strategy
s resources and
s resources and
distinctive competencies to gain competitive
distinctive competencies to gain competitive
advantage.
advantage.
Abell
Abell
s
s
Business Definition
Business Definition
process
process
Customer needs
Customer needs
Customer groups
Customer groups
Distinctive competencies
Distinctive competencies
s
s
price premium.
price premium.
s competitive advantage.
s competitive advantage.
4-23
Choosing a Business
Choosing a Business
-
-
Level Strategy
Level Strategy
Focus strategy
Focus strategy
success is affected by:
success is affected by:
s market segment.
s market segment.
s segment.
s segment.
s competitive advantage.
s competitive advantage.
4-24
Strategic Groups and Business
Strategic Groups and Business
-
-
Level
Level
Strategy
Strategy
Implications for business
Implications for business
-
-
level strategy
level strategy
An industry
An industry
s resources and
s resources and
distinctive competencies to gain competitive
distinctive competencies to gain competitive
advantage.
advantage.
Abell
Abell
s
s
Business Definition
Business Definition
process
process
Customer needs
Customer needs
Customer groups
Customer groups
Distinctive competencies
Distinctive competencies
s
s
price premium.
price premium.
s competitive advantage.
s competitive advantage.
Copyright 2001 Houghton Mifflin Company. All rights reserved. 6-34
Choosing a Business
Choosing a Business
-
-
Level Strategy
Level Strategy
Focus strategy
Focus strategy
success is affected by:
success is affected by:
s market segment.
s market segment.
s segment.
s segment.
s competitive advantage.
s competitive advantage.
Copyright 2001 Houghton Mifflin Company. All rights reserved. 6-35
Strategic Groups and Business
Strategic Groups and Business
-
-
Level
Level
Strategy
Strategy
Implications for business
Implications for business
-
-
level strategy
level strategy
An industry
An industry
s Diner).
s Diner).
Chaining (Wal
Chaining (Wal
-
-
Mart)
Mart)
Franchising (McDonald
Franchising (McDonald
s)
s)
s)
s)
s Profits
s Profits
Can Be Competed Away
Can Be Competed Away
N
u
m
b
e
r
o
f
C
o
m
p
e
t
i
t
o
r
s
i
n
t
h
e
M
a
r
k
e
t
Many
Few
I
n
n
o
v
a
t
o
r
s
P
r
o
f
i
t
R
a
t
e
High
Low
Time
Time
Copyright 2001 Houghton Mifflin Company. All rights reserved. 7-43
Strategies in Embryonic and Growth
Strategies in Embryonic and Growth
Industries
Industries
An innovator
An innovator
Results in a commonly
Results in a commonly
shared vision for the alliance.
shared vision for the alliance.
Reduces opportunistic
Reduces opportunistic
behaviors by the partners.
behaviors by the partners.
Copyright 2001 Houghton Mifflin Company. All rights reserved. 8-69
Structuring Alliances to Reduce
Structuring Alliances to Reduce
Opportunism
Opportunism
FIGURE 8.4
Walling off
Copyright 2001 Houghton Mifflin Company. All rights reserved. 8-70
Managing the Alliance
Managing the Alliance
Maximizing the benefits of an alliance:
Maximizing the benefits of an alliance: