Chapter 3 Draft

Objectives be able to draft a letter

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School of Business & Administration

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Begin to write a letter (draft) by working through all five stages of Writing Process. two strategies for draft: 1) Keep writing 2) Don't edit

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School of Business & Administration

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 LETTER TO MR PERRY: SITUATION Situation:

Mr Robert Perry deposited a cheque through 'Quick Deposit' into his Premier account. The bearer's name on the cheque, Mr. Robert Pery, was not exactly the same as the name on the account, Mr. Robert Perry. The money was not credited to his account.

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School of Business & Administration

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 Solution:
Mr. Perry needs to ask the drawer to write another cheque, making sure the name is exactly the same as on the account card. Then, the money can be deposited into his account.

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School of Business & Administration

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 LETTER TO MR PERRY: TASK

You are a Customer Relationship Officer. Your manager ask you to write a letter to Mr Perry.

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School of Business & Administration

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Mr Perry's details are as follows:

Address: Flat 3A, Bayshore Tower, Mary's Point, Vancouver Account no: 613 556556 888 Cheque no: 60263 Payee name: Mr. Robert Pery Name on account record: Mr. Robert Perry

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School of Business & Administration

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What will you do next? Remember: there are five stages in Writing Process. 1) Plan 2) Organize 3) Draft 4) Revise 5) Edit You always need to begin with the first stage.

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School of Business & Administration

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 LETTER TO MR PERRY: PLANNING (1) WHY are you writing to Mr. Perry? (2) WHAT do you want Mr. Perry to do? (3) WHAT does Mr. Perry need to know?

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School of Business & Administration

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 Reader's Writer's Response Purpose why the cheque was not was not - To To understand explain the situation (why the cheque accepted accepted) our suggestion - To To accept propose / suggest a solution Reader's Information - The name on the cheque needs to match the name on the account card - The writer of the cheque needs to issue another cheque with the correct name
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School of Business & Administration 10/Chapter 3

 LETTER TO MR PERRY: ORGANISING

Now that you've completed your plan, you need to organise it. Salutation Opening (Background & Purpose) Facts (Reader's Information) Action (Reader's Response) Remarks
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School of Business & Administration 11/Chapter 3

 Salutation: Dear Mr. Perry: Opening: refer to "Quick Deposit" cheque apologise that cheque cannot be accepted writing to explain situation and suggest solution Facts: explain that name was misspelled explain that name on cheque needs to match name on account card Action: ask the writer of the cheque to issue another one Remarks: hope information is useful
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 LETTER TO MR PERRY: DRAFTING you can draft the letter to Mr Perry. Remember the two strategies when you draft: Keep writing Don't edit.

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School of Business & Administration

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