Impact of application the principles of total quality management

(TQM) on productivity: An applied Study on electricity and water utilities

company at Saudi Arabia .
D.R Faisal Mahmoud Shawawreh
Abdulaziz Marzouq Al-Mutairi
Mu`tah University, 2010
This study aimed to identify the impact of application of the principles of total
quality management on productivity for electricity and water utilities company at
Saudi Arabia according to king Abdulaziz award for TQM in KSA . Population of
study were of all employees of electricity and water utilities at Jubail and Yanbu ,
Saudi Arabia , which consisted of (1100) employees , (800) Questionnaire distributed
and (736) out of (800) Questionnaire subjected to statistical analysis , by using SPSS.
The company has to continue in applying TQM philosophy due to effect in
productivity , Company shall focus on principles which effected in productivity ,
Company shall encourage training plans that lead to employees development ,The
principles of operations management principles most influential in the productivity
and the principles and the principle of administrative leadership comes second as the
most influential principles in productivity after the principle of human resources , the
principle results of the work , the principle of supplies and partners , and after the
principle of strategic planning .
That the principle of social responsibility and focus on the beneficiary have low
impact on productivity, The company has to continue in applying TQM philosophy
due to effect in productivity ,Company should focus on principles which more effect
on the productivity ,Company should support training plans that lead to employees
development .

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