Automated Teller Machine Barclays banks in UK was first to install cash dispensers in June 1967.

But in 1972 ,IBM developed cash point which was later named as Automated Teller Machine

Under the committee, headed by Dr .c. Rangarajan ATMs were installed Through banks for their customer . HSBC was the first bank to install ATMs

It performs both cash and non cash transactions in a totally secured environment

Cash transaction for both deposits and withdrawals .

Mini statement of last 5 transaction .some banks provide up to 10 transactions. Balance enquiry Stop payment instructions Transfer of funds between accounts Requisition for cheque book /drafts Bills payments

Dispensing travelers cheques Smart card based application Web enabled activities Issues of railways /air tickets

To Customers Convenience to transact whenever and wherever required Consistency of service Easy availability Security of transaction due to use of PIN Sense of security due to less cash holding Availability of good quality currency notes Enhanced interest earnings

Competitive edge Reduction in staff workload and drudgery Reduction on transaction cost and overheads Improved customer satisfaction Improved housekeeping Increased customer base Promotional material Subsitutes branch banking

Online Offline Standalone

CD- cash dispenser

ATMs have become a way of life and the banks which do not offer ATM services are by and large ,not regarded favorably by the

customer

Internet banking provides faster ,efficient services at the low rate . Phenomenal growth of customers and branches Banks initiating new technological innovations have edge over other banks . The internet offers an avenue to the issue of competitive advantage

Convenience banking one stop financial shop for customer Available anywhere /anytime -24*7*365 Low cost ,unlimited access and lesser hassles Better customer /banker relationship ,integrated customer data Wider reach to public ,competitive Edge for banks ,enhances image of banks

User can utilize the service from anywhere and at anytime Requires PC and an internet connection User connects to the banks website through internet Login to the service by using valid user id and password Facilitates in obtaining desired information

Internet banking