. .

2002

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W.and D. ........................................................................... 20
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-1
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. ) :
. ( 1998 1997
. ) :
. ( 1999
. ) :
( .

References :
1- Daft, r. l ., Organization Theory & Design , West Publishing
Company , 1995 .
2-Dessler, Gary, Organization Theory , Prentice Hall, 1980 .
3-Goreth , R . Jones , Organization Theory Addison Westley
Publishing Company , 1998.
4- Greenberg, Baron , Behavior in Organizations , Prentice Hall ,
1994 .
5- Miles , R.H., Macro Organizational Behavior , Good Year
Publishing Company , 1980 .
6- ZEY Ferrell , Mary , Dimensions of Organizations , Good Year
Publish Company , 1979 .

 :






Cooperation
Competition
Conflict
.







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 :
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Directions Of Conflict

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Horizontal Conflict
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Vertical Conflict
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: Functional and Dysfunctional :
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Models of Conflict
:

:
-1
-2
-3

Pondy
Walton and Dutton
Schmidt AND kochan

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Pondy :
: Latent Canflict

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Schmidt and Kockan
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-2 .
-3 .
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-1 Interependecies And Shared
Resources

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.
* Sequential Dependency
.
* Reciprocal Dependency

:

.


.
-2 Differences in Goals - Values and
Perceptions



.
-3 Authority Imbalance

Seiler



.
-4 Ambiguity




.

: Management Of Conflict

) (7 :

-1
-2
-3
-4
-5
-6
-7

.
.
.
.
.
.
.

-1 Formal Authority

.
:

.

.

.

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 -2 Limited Communications


.



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.
-3 Integration Devices



INTERGRATOR


.
-4 Third Porty :


.

.
.
-5 Member Rotation




.

.
-6 Shared Mission And Superordinate

.

.


.

 -7 TRAINIG

.


.

.