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Telephone Pronunciation Practice



A) Telephone phrases

1. How may I help you?
2. Thank you for calling How can I help you?
3. Good morning. This is How may I help you?
4. Good afternoon. This is How may I help you?
5. How can I help you today?
6. One moment, please. Ill be right with you.
7. Is there anything else I can do for you today?
8. How may I direct your call?
9. Could you, please, wait one moment?
10. One moment, please.

11. Ill have to transfer your call to another department.
12. Would you like to stay on the line, or would you like me to call you back?
13. Would you prefer that I call you back, or would you like to hold for a couple minutes?
14. Thats not a problem at all. Ill be glad to call you back. Can I have your phone number again please?

B) Asking for repetition

1. Can you say that again, please?
2. Could you say that again, please?
3. Could you, please, say that again?
4. Could you, please, speak a little more slowly?

C) Calling back and be right back

1. Can I call you back in just a few minutes, please? 5. Could I call you back in just a few minutes, please?
2. What time will you be back?
3. Ill be right back.
4. Ill be back in a few minutes.
6. Ill be back in about an hour.
7. Ill be back in a few hours.

D) Messages

1. Hes not here right now. Would you like to leave a message?
2. He just stepped out for a few minutes. Would you like to leave a message?
3. I can give you his voicemail if you would like?
4. Hes on another line right now. Would you like to hold?

5. Can I take a message, please?
6. Could I take a message, please?
7. Would you like his voicemail?
8. Hell be with you in just a minute.
9. Hell be right with you.

E) Messages

1. Can I have your name, please?
2. Your name, please?
3. And this is in regards to?
4. Ill be sure he gets this message.
5. Ill make sure he gets this message.

F) Do you know when hell be back? Do you know when shell be back?

1. Hell be back at _____.
2. Hell be back at about _____.
3. Ill tell him you called.
4. I think hell be back at around _____.
5. He said he would be back at _____.

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