Postsales OmniPCX Enterprise R10.1

Alcatel-Lucent OmniPCX Enterprise Release 10.1.
1
Post-Sales Training Offer
Enterprise Education Services November 20th, 2012
Summary
Caption Post-Sales Newcomer
Global view ACFE Level ACSE Level Value Added Options
Post-Sales Experienced
2 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Caption

VALUE ADDED OPTIONS To complement the basic portfolio by value added solutions or applications: Configuration & administration of complementary features, associated solutions & applications
SOLUTION BASED To answer to customer standard customization: Configuration & administration of services & advanced features STARTER PACK
DIRECTION OF READING
For a quick start of the solution: Install the solution, the infrastructure and ensure the start up of the system
FUNDAMENTALS
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Caption (Continued)

Profile Training course
Course Name Reference I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d
Description (including audience)

Optional training course Training course for expert engineers in charge of complex configurations, installation & remote service support Training course for field engineers in charge of advanced configurations, installation and service support Training course for presales engineers who design large/complex networking projects Training course for presales engineers who design standalone projects Training course for sales representatives who sell Alcatel-Lucent products and solutions Fundamentals training course Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration Training course for end-users who require information on Telephony, IP Touch Phone facilities, My Instant Communicator and OmniTouch Contact Center
C= xd Classroom learning, in days
Associated Certification
POST-SALES
Course Name Reference
I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d I=x h C=x d V=x d
PRESALES
SALES
ADMINISTRATORS END USERS
I=x h C=x d V=x d
I = xh Individual learning, in hours
V= xd Virtual learning, in days
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Global view)

VALUE ADDED OPTIONS Associated Options details page 8
SOLUTION BASED ACSE Corporate level details page 7
DIRECTION OF READING
STARTER PACK
ACFE level details page 6
FUNDAMENTALS
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (ACFE level)

STARTER PACK
Duration: I=8 h - C=10 d
ACFE OmniPCX Enterprise R10 ENTPTC1W1
30 MCQ: 45 min
Starter Pack Enterprise ENTPCTE100
I=8h C = 10 d
FUNDAMENTALS
Technology Overview Series: IP Overview TGK30001W
I=1h
Technology Overview Series: LAN TBU30052W
I= 30min
Technology Overview Series: WAN 3EY0SA065
I= 15min
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (ACSE level)

SOLUTION BASED
Tap Lab OmniPCX Enterprise ENTPTA0A10 ACSE OmniPCX Enterprise R10 ENTPTC2C9
lab: 2.5 h
C=2d
Multi Site Network ENTPCTE102
I=6h C=5d
VoIP Advanced ENTPCTE104
I=6h
C=7d
CPU loading ENTPCTE103
C=2d
FUNDAMENTALS
I=8h C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: global view)
VALUE ADDED OPTIONS
OmniMessage 4635 See details page 9 C=8d
OmniMobility DECT
See details page 11 Hotel /healthcare See details page 10 C=3d OmniTouch 8440 Messaging Services See details page 13 IP DECT See details page 12 I = 5h C=3d OmniPCX Record Installation & deployment On Site Mobility DECT ENTPCTE110
C=2d
C=3d
IP Touch Security Solution ENTPCTE105 I=3h
I = 12 h C=3d
ORECWTE100
C=2d
FUNDAMENTALS
I=8h
ACSE OmniPCX Enterprise R10
C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: OmniMessage 4635)
VALUE ADDED OPTIONS
ACSE OmniMessage 4635 R5.x 4635TC0C1

40 MCQ: 45 Min / lab: 2.5 h
OmniMessage 4635 Expert 4635TE312
C=5d
OmniMessage 4635 Advanced 4635TE310
C=3d
FUNDAMENTALS
I=8h C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: Hotel/Healthcare)
VALUE ADDED OPTIONS
Hotel / Healthcare
ACFE
ENTPTC2C3
30 MCQ: 45 min
Hotel / Healthcare ENTPTE909
C=3d
FUNDAMENTALS
I=8h C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: OmniMobility DECT)
VALUE ADDED OPTIONS
ACSE OmniMobility DECT AP00TC0C0

40 MCQ: 45 Min / lab: 2.5 h
OmniMobility Expert AP00TE085
C=2d
FUNDAMENTALS
I=8h C = 10 d
On Site Mobility DECT ENTPCTE110
C=2d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: IP DECT)
VALUE ADDED OPTIONS
IP DECT configuration DECTCTE100
C=3d
IP DECT Site Survey DECTWTE101
I= 5 h
FUNDAMENTALS
I=8h C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Value Added Options: 8440 Messaging Services)
VALUE ADDED OPTIONS
Advanced
8440TE601
C=2d
STARTER PACK
Starter 8440TE600 ACFE OmniTouch 8440 MS R6 8440TC1C1
30 MCQ: 45 min
C=3d
FUNDAMENTALS
I=8h C = 10 d
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Experienced already Business or Corporate R10 Certified
VALUE ADDED OPTIONS
IP DECT configuration DECTCTE100 C=3d
SOLUTION BASED
ACSE OmniPCX Enterprise R10 ENTPTC2U9
20 MCQ: 30 min
I=6h C=5d
ACSE OmniPCX Enterprise R10
Automatic
FUNDAMENTALS
ACSE OmniPCX Enterprise Business R10
ACSE OmniPCX Enterprise Corporate R10
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Experienced already Business R9 Certified
VALUE ADDED OPTIONS SOLUTION BASED
R10 to R10.1 Evolution ENTPWTE121 ACSE OmniPCX Enterprise R10 I=2h ENTPTC2U3
20 MCQ: 30 min
R9.1 to R10 upgrade ENTPWTE120
I=3h
C=3d
I=6h C=5d
Security Access ENTPTE912 or ENTPWTE912
I=4h C=1d or
I = 10h
FUNDAMENTALS
ACSE OmniPCX Enterprise Business R9
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Experienced Business R9 level Trained
VALUE ADDED OPTIONS SOLUTION BASED
R10 to R10.1 Evolution ENTPWTE121 I=2h ACSE OmniPCX Enterprise R10 ENTPTC2C9
lab: 2.5 h
C=3d
I=3h Tap Lab OmniPCX Enterprise ENTPTA0A10
C=2d
I=6h C=5d
Security Access ENTPTE912 or ENTPWTE912
I=4h C=1d or
I = 10h
FUNDAMENTALS
OmniPCX Enterprise Business R9
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Experienced already R9 Corporate Certified
VALUE ADDED OPTIONS
IP DECT configuration DECTCTE100 C=3d
SOLUTION BASED
ACSE OmniPCX Enterprise R10 ENTPTC2U2
20 MCQ: 30 Min
R10 to R10.1 Evolution ENTPWTE121
I=2h
I=3h
FUNDAMENTALS
ACSE OmniPCX Enterprise Corporate R9
Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Experienced Corporate R9 level trained
VALUE ADDED OPTIONS
Tap Lab OmniPCX Enterprise ENTPTA0A10 C=2d IP DECT configuration DECTCTE100 C=3d
SOLUTION BASED
ACSE OmniPCX Enterprise R10 ENTPTC2C9
lab: 2.5 h
R10 to R10.1 Evolution ENTPWTE121
I=2h
I=3h
FUNDAMENTALS
OmniPCX Enterprise Corporate R9
www.alcatel-lucent.com/enterprise
Enterprise Education Services
Phone: +33 (0)2 98 28 53 19 Fax: +33 (0)2 98 28 50 03 Email: enterprise-educational-services@alcatel-lucent.com Website: https://businessportal.alcatel-lucent.com
twitter.com/ALUEnterprise facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp
Technical Overview Series: WAN
ESD Essentials
REFERENCE DURATION
3EY0SA065US
DELIVERY LANGUAGE METHODS
English (course material in English)
0.25
hours
Virtual self-paced training on the computer. X hours before c-learning /v-learning
MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC

ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology.
OBJECTIVES
At the end of this course the student will understand: WAN technology why WAN is important to the Enterprise why WLAN is so important in the enterprise.
PREREQUISITES
Proficient in Sales or Pre-Sales Skills
REQUIRED TECHNICAL CONFIGURATION

For i-learning and v-learning
Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).
All Rights Reserved 2008, Alcatel-Lucent
Technical Overview Series: WAN
ESD Essentials
PROGRAM DESCRIPTION
Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.
Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified System Expert
PRODUCT/SOLUTION CERTIFICATION REFERENCE
Alcatel-Lucent OmniPCX Entreprise

ACSE Alcatel-Lucent OmniMessage 4635 R5.x
4635TC0C1EN EXAM TYPE

40 MCQ Lab
DELIVERY LANGUAGE
English
DETAIL
DURATION
45 minutes 2.5 hours
METHODS
On-line exam Practical lab in classroom
MAXIMUM NUMBER OF PARTICIPANTS
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise
ASSOCIATED TRAINING TRACK
To have attended the training courses: - Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise - ENTPCTE100 - Alcatel-Lucent OmniMessage 4635 Advanced - 4635TE310 - Alcatel-Lucent OmniMessage 4635 Expert - 4635TE312
COPYRIGHT 2012 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED
Alcatel-Lucent OmniMessage 4635 R5 Advanced

REFERENCE DURATION 4635TE310EN DELIVERY LANGUAGE METHODS
Virtual self-paced training on the computer*
3 days
Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-Lucent OmniMessage 4635 system
OBJECTIVES
At the end of the course, the participant will be able to: Put into operation an Alcatel-Lucent OmniMessage 4635 system Load a software version and perform software upgrade Maintain an Alcatel-Lucent OmniMessage 4635
PREREQUISITES
To have attended the Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course - ENTPCTE100
PROGRAM DESCRIPTION
To describe the Alcatel-Lucent OmniMessage 4635 H/J characteristics To install an Alcatel-Lucent OmniMessage 4635 H/J in an Alcatel-Lucent OmniPCX Enterprise environment To describe and configure the required hardware To set up the connections (V24 , Ethernet) To ensure the software loading
To ensure the software updating To describe and set up the system initialization To describe and configure the main system parameters To describe the mailbox creation /deletion procedure To maintain the managed elements
* Required technical configuration for i-learning and v-learning

Access to the Business Partner Web Site (for Customer only): https://businessportal.alcatel-lucent.com/ Internet Explorer 6 (or +) or Mozilla Firefox 3 (or+) and Adobe Flash Player 9(or +) or Acrobat Reader 9 (or +).
Alcatel-Lucent OmniMessage 4635 R5 Expert

5 days
12
PUBLIC
Technicians and Engineers in charge of the installation, the configuration and the maintenance of an Alcatel-Lucent OmniMessage 4635 system
OBJECTIVES
At the end of the course, the participant will be able to: Configure and maintain the advanced services of an Alcatel-Lucent OmniMessage 4635 system: - VPIM - IMAP - Automated attendant - Networking - Classes of service Save and restore the database
PREREQUISITES
To have attended the training course: Alcatel-Lucent OmniMessage 4635 Advanced - 4635TE310
PROGRAM DESCRIPTION
To describe and operate the mailboxes To describe and operate the classes of service To describe and set up the automated attendant To describe and set up the Audiotex feature To set up the analog and digital OctelNet work To describe and set up the VPIM To describe and set up the fax features
To ensure the database saving and restoration with ftp To ensure the database saving and restoration with swinst To use the reports To download the greetings with PC Upload tool To operate the IMAP feature To use the debug utilities

Alcatel-Lucent Enterprise Certification Alcatel-Lucent Certified Field Expert
Alcatel-Lucent OmniTouch 8440 Messaging Services

ACFE Alcatel-Lucent OmniTouch 8440 Messaging Services R6
8440TC1C1EN EXAM TYPE

30 MCQ
DELIVERY LANGUAGE
English (certif. material in English)
DETAIL
DURATION
45 minutes
METHODS
On-line exam
NA
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniTouch 8440 Messaging Services
To have attended the Alcatel-Lucent OmniTouch 8440 Messaging Services Starter training course - 8440TE600
Alcatel-Lucent OmniTouch 8440 Messaging Software - Release 6 Starter

Virtual self-paced training on the computer.
English (course material English)
3 days
PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration
OBJECTIVES
At the end of the course, the participant will be able to: Install the Alcatel-Lucent OmniTouch 8440 Messaging Software application Configure and administrate the Alcatel-Lucent OmniTouch 8440 Messaging Software application
PREREQUISITES
To have basic knowledge on PCX environment (Alcatel-Lucent OmniPCX Enterprise) To have knowledge on IT environment (eMail, Web)
PROGRAM DESCRIPTION
General Overview Licensing Installation Administration tool Messaging services configuration and use Voice prompts (Text To Speech)
Mailbox profile management Mass provisioning and the MAC (Move Add & Change) of users Integrated Automated Attendant Web supervision application Backup/restore

Alcatel-Lucent OmniTouch 8440 Messaging Software - Release 6 Advanced

2 days
PUBLIC
IT Engineers in charge of the Alcatel-Lucent OmniTouch 8440 Messaging Software installation and administration
OBJECTIVES
At the end of the course, the participant will be able to: Install the 8440 MS application in a multi-servers environment Deploy the 8440 MS centralization in a OmniPCX Enterprise network Deploy a network of 8440 MS application Describe the High Availability
PREREQUISITES
To have attended the Alcatel-Lucent OmniTouch 8440 Messaging Software STARTER course (Ref 8440TE600) Or to have ACSE Alcatel-Lucent OmniTouch 8400 ICS R6 Level (Ref 8400TE601 or 8400TE603)
To have OmniPCX Enterprise network knowledge
PROGRAM DESCRIPTION
Alcatel-Lucent OmniTouch 8440 MS Multi-Servers installation Alcatel-Lucent OmniTouch 8440 MS High Availability
Alcatel-Lucent OmniTouch 8440 MS centralization in an OmniPCX Enterprise network Network of Alcatel-Lucent OmniTouch 8440 MS


ACSE Alcatel-Lucent OmniMobility DECT
AP00TC0C0EN EXAM TYPE

40 MCQ Lab
DELIVERY LANGUAGE
English
DETAIL
DURATION
45 minutes 2.5 hours
METHODS
Exam in classroom Practical lab in classroom
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise.
To have attended the training courses: - Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise - ENTPCTE100 - Alcatel-Lucent OmniMobility Mobility Expert - AP00TE085
Alcatel-Lucent OmniMobility Mobility Expert

REFERENCE DURATION AP00TE085EN DELIVERY LANGUAGE METHODS
2 days
12
PUBLIC
Technicians and Engineers in charge of DECT radio coverage surveys
OBJECTIVES
At the end of the course, the participant will be able to: Understand the problems linked to radio waves propagation Use the DECT Engineering rules Realize a radio coverage test
PREREQUISITES
To have attended the training courses: Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise - ENTPCTE100 Alcatel-lucent OmniPCX Office RCE Starter - OF00CTE815
PROGRAM DESCRIPTION
Describe the main characteristics of the DECT standard Describe the DECT radio coverage test tools Describe the DECT hardware available on Alcatel-Lucent OmniPCX range Realize a DECT radio coverage test using the test tools Describe the major characteristics of gain antennae
Describe the cases of antennae in network Describe the process of a radio coverage test Use the pre-study documents concerning DECT radio coverage tests Understand the DECT traffic impact during a DECT radio coverage test

Alcatel-Lucent OmniPCX Enterprise - Release 10 Starter Pack Enterprise

REFERENCE DURATION
8 hours 10 days
ENTPCTE100EN
Virtual self-paced training on the computer. 8 hours before c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to: Install and ensure the system cabling Check correct start-up of the system Ensure basic maintenance of the system Activate main phone services on terminals Configure basic services of standalone system Provide remote access to the system
The + of this training: Using a real customer site file, the participant will learn the installation (cabling, system start and stop, etc.) and will configure a new system from the beginning.
PREREQUISITES
To have knowledge of basic Computing skills (PC start and stop, IP address modification, Current use of PC) To have knowledge of Telephony (PABX definition, trunk groups, telephony vocabulary)
PROGRAM DESCRIPTION
General Overview Architecture & devices Cabling & Start-up Embedded configuration tools IP addressing plan Database (creation, modification, backup) Licenses (installation & backup) Numbering plan & Classes of services Pickup & hunting group services Multiline services Multi Line Appearance services Desk sharing
Trunk groups Attendants services External call identity Incoming and outgoing call distribution Speed dialing numbers 4645 Voice mail basic services Internal accounting Voice guides, music on hold and dial tones Remote maintenance Accesses System messages, traces Maintenance tools

Alcatel-Lucent OmniPCX Enterprise - Release 10 Multisite Network

REFERENCE DURATION
6 hours 5 days
ENTPCTE102EN
Virtual self-paced training on the computer. 5 hours before and 1 hour after c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to: Put into service a networking solution Configure networking services Maintain the networking solution
PREREQUISITES
To have attended the Alcatel-Lucent OmniPCX Enterprise VoIP advanced training course - ENTPCTE104
PROGRAM DESCRIPTION
Network architectures & topologies IP Network Addressing plan ABC links & trunk groups Audit & Broadcast Private to public overflow
Public to private rerouting Voice mail centralization VPN overflow Network Phone services Maintenance & supervision tools

Alcatel-Lucent OmniPCX Enterprise - Release 10 CPU Loading

REFERENCE DURATION ENTPCTE103EN DELIVERY LANGUAGE METHODS
2 days
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to: Load software on call server Update software Activate duplicated call server system
PREREQUISITES
To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course - ENTPCTE100
PROGRAM DESCRIPTION
Software loading principle Mono version loading Multi version loading Software updates
Call server duplication Call server spatial redundancy Disk structure Main Linux commands

Alcatel-Lucent OmniPCX Enterprise - Release 10 VoIP Advanced

REFERENCE DURATION
6 hours 7 days
ENTPCTE104EN
Virtual self-paced training on the computer. 2 hours before and 4 hours after c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to configure and maintain: A complex Voice over IP Telephony solution The IP network backup services for multi sites environment The access security services
PREREQUISITES
To have attended the training course: Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise - ENTPCTE100 And strongly advised: Security Essentials - FG00WB090
PROGRAM DESCRIPTION
Full IP architectures & topologies IP addressing plan SIP & H323 protocols & services SIP & H323 trunk groups & users QOS services Multi site services SNMP services
IP signaling link backup IP Touch & SIP survivability Passive Call server Authentication services for call server & device accesses Additional security services Data & Modem transparency VoIP statistic tickets

Alcatel-Lucent OmniPCX Enterprise - Release 10 IP Touch Security Solution

REFERENCE DURATION
12 hours 3 days
ENTPCTE105EN
Virtual self-paced training on the computer. 12 hours before c-learning* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to configure and maintain the IP Touch Security solutions
PREREQUISITES
To have attended the Alcatel-Lucent OmniPCX Enterprise VoIP advanced course - ENTPCTE104
PROGRAM DESCRIPTION
Cryptography principles IP Touch Security solution architectures & topologies Security Modules deployment Configuration for a duplicated system
Configuration for a network solution Media gateway secured services PSK Key customization Maintenance tools

Alcatel-Lucent OmniPCX Enterprise - Release 10 Onsite Mobility DECT

REFERENCE DURATION ENTPCTE110EN DELIVERY LANGUAGE METHODS
2 days
12
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able to configure and maintain a DECT mobility solution:
PREREQUISITES
PROGRAM DESCRIPTION
DECT principles Architectures & topologies DECT terminals
Mono & Multisite configuration Twinset service Maintenance tools

Alcatel-Lucent OmniPCX Enterprise R10 TAP-LAB (Tutored Assistance to Practice LABoratory)
REFERENCE DURATION
ENTPTA0A10EN
2 days
Traditional classroom or practical sessions with tutorials (TAP LAB)
According to available platforms
PUBLIC
Engineers in charge of installation, configuration and maintenance of the Alcatel-Lucent OmniPCX Enterprise.
OBJECTIVES
To get additional practice on the Alcatel-Lucent OmniPCX Enterprise.
PREREQUISITES
To have experience in installing and maintaining the Alcatel-Lucent OmniPCX Enterprise. And/or to have attended the Alcatel-Lucent OmniPCX Enterprise curriculum.
RECOMMENDATIONS AND RESTRICTIONS

A set of lab exercises is available in TAP-LAB classroom. The labs that are provided during the TAP-LAB are different compared to the one given in trainings.
The TAP-LAB is not a blank exam: the topics that may be found in an exam are studied but the conditions of an exam are not reproduced in the TAP-LAB. The TAP-LAB is not a course, so no predefined theoretical topics have to be covered. Reminders on certain topics may be done upon requests from the participants. In any way, a complete chapter from a course cannot be studied. There is no training guide to be provided during a TAP-LAB. The technical documentation is available in electronic format on the PCs in the TAP-LAB classroom if it exists. There is no technical documentation in paper format in the classroom. An exam cannot start in a TAP-LAB session. MCQ blank tests are not covered during TAP-LAB. The focus is made on labs.

ACFE Alcatel-Lucent OmniPCX Entreprise R10
ENTPTC1W1EN EXAM TYPE

30 MCQ
DELIVERY LANGUAGE
English
DETAIL
DURATION
45 minutes
METHODS
On-line exam
NA
PUBLIC

ACFE Alcatel-Lucent Hotel/Healthcare
ENTPTC2C3EN EXAM TYPE

30 MCQ
DELIVERY LANGUAGE
English
DETAIL
DURATION
45 minutes
METHODS
On-line exam
NA
PUBLIC
To have attended the course: - Alcatel-Lucent OmniPCX Enterprise Hotel/Healthcare - ENTPTE909 - Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise ENTPCTE100

ACSE Alcatel-Lucent OmniPCX Enterprise R10
ENTPTC2C9EN EXAM TYPE

Lab
DELIVERY LANGUAGE
English
DETAIL
DURATION
2.5 hours
METHODS
Practical lab in classroom
PUBLIC
To have attended the following training courses: - Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise - ENTPCTE100 - Alcatel-Lucent OmniPCX Enterprise CPU Loading - ENTPCTE103 - Alcatel-Lucent OmniPCX Enterprise VoIP Advanced - ENTPCTE104 - Alcatel-Lucent OmniPCX Enterprise Multi Site Networks - ENTPCTE102

ACSE Alcatel-Lucent OmniPCX Enterprise R10 (Upgrade)
ENTPTC2U2EN EXAM TYPE

20 MCQ
DELIVERY LANGUAGE
English
DETAIL
DURATION
30 minutes
METHODS
On-line exam
NA
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE Alcatel-Lucent OmniPCX Enterprise Corporate R9 certified)
To have attended the following training courses: - Alcatel-Lucent OmniPCX Enterprise Upgrade R9.x to R10 - ENTPWTE120 - Alcatel-Lucent OmniPCX Enterprise R10 to R10.1 Evolution - ENTPWTE121


20 MCQ
DELIVERY LANGUAGE
English
DETAIL
DURATION
30 minutes
METHODS
On-line exam
NA
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE Alcatel-Lucent OmniPCX Enterprise Business R9 certified)
To have attended the following training courses: - Alcatel-Lucent OmniPCX Enterprise Multi Site Networks - ENTPCTE102 - Alcatel-Lucent OmniPCX Enterprise Security Access - ENTPTE912 or ENTPWTE912 - Alcatel-Lucent OmniPCX Enterprise R9.1 to R10 Upgrade - ENTPWTE120 - Alcatel-Lucent OmniPCX Enterprise R10 to R10.1 Evolution - ENTPWTE121


20 MCQ
DELIVERY LANGUAGE
English
DETAIL
DURATION
30 minutes
METHODS
On-line exam
NA
PUBLIC
Engineers in charge of installation, configuration and maintenance of Alcatel-Lucent OmniPCX Enterprise (ACSE Alcatel-Lucent OmniPCX Enterprise Business R10 certified)
To have attended the following training courses: - Alcatel-Lucent OmniPCX Enterprise Multi Site Networks - ENTPCTE102
Alcatel-Lucent OmniPCX Enterprise - Release 10 Hotel/Healthcare

REFERENCE DURATION ENTPTE909EN DELIVERY LANGUAGE METHODS
Virtual self-paced training on the computer.
3 days
12
PUBLIC
Technicians and Engineers in charge of the installation, configuration and maintenance of a Hotel / Healthcare solution on Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to: Configure the services provided by the Hotel / Healthcare solution Maintain a Hotel / Healthcare solution
PREREQUISITES
To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course (Ref.: ENTPCTE100)
PROGRAM DESCRIPTION
Hotel / Healthcare application Architecture Internal accounting Room and guest extensions Features configuration - Wake-up - Calls forwarding - Do not Disturb - Inter-room calls - Room status management - Booth set - Attendant services
Voice mail systems in an Hotel environment Booth extensions Rotating DDI Hotel suites Night Audit AHL link Maintenance tools

Alcatel-Lucent OmniPCX Enterprise - Release 9 Security Access

REFERENCE DURATION
4 hours 1 day
ENTPTE912EN
Virtual self-paced training on the computer. 4 hours before c-learning * Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
12
PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to: Describe the access security services provided by the Alcatel-Lucent OmniPCX Enterprise Configure and maintain the access security services
PREREQUISITES
To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course (Ref.: ENTPTE904) or to have equivalent knowledge
To have attended Security Essentials training course is strongly advised (Ref.: FG00WB090) or to have equivalent knowledge
PROGRAM DESCRIPTION
Security protocols SNMP, NTP, SSH, HTTPS services IP Services used and ports numbers IP Touch PC Ethernet port locking Locking of the IP Configuration menu of IP Touch sets
Trusted hosts Dynamic ports management Aging password service RADIUS & 802.1x services Syslog server connection

Alcatel-Lucent OmniPCX Enterprise - Release 10 R9.1 to R10 Upgrade

REFERENCE DURATION
3 hours
ENTPWTE120EN
Virtual self-paced training on the computer* Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
NA
PUBLIC
Engineers
OBJECTIVES
At the end of the course, the participant will be able toconfigure and maintain new release 10 features
PREREQUISITES
To be certified ACSE Corporate or Business Alcatel-Lucent OmniPCX Enterprise R9 Or To have attended the associated training courses
PROGRAM DESCRIPTION
New hardware Alcatel-Lucent OmniTouch 8082 My IC phone in hospitality environment Alcatel-Lucent 4059EE Attendant
NOE in SIP encapsulation for IP Touch 4028/38/68 SIP TLS for SIP gateway & for NOE in SIP Miscellaneous enhancements

ESD Essentials
Technical Overview Series: LAN
REFERENCE DURATION
TBU30052W
0.40
hours

OBJECTIVES
At the end of the course, the participant will be able to: Describe where Local Area Networks came from Describe the current status of LANs Describe where LANs are heading in the enterprise
PREREQUISITES

For v-learning only

Access to the Internet with 8 KBytes/s available bandwidth per participant. Internet Explorer version 5.5 or better. Virtual Microsoft Java Machine (MSJVM).
ESD Essentials
Technical Overview Series: LAN
PROGRAM DESCRIPTION
In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.
ESD Essentials
IP Overview
REFERENCE DURATION
TGK30001W
1.00
hours

OBJECTIVES
At the end of this course the student will understand: key IP technologies the role of IP Technology in the enterprise
PREREQUISITES

ESD Essentials
IP Overview
PROGRAM DESCRIPTION
The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise. This course is organized as follows: 1. 2. 3. 4. 5. 6. 7. 8. Intro to IP Early Internet History Internet Mgmt Layered Protocols IP Addressing Routing in IP TCP and UDP MPLS
Alcatel-Lucent OmniMobility IP DECT IP DECT Configuration

REFERENCE DURATION DECTCTE100EN DELIVERY LANGUAGE METHODS
3 days
12
PUBLIC
Engineers in charge of the configuration and maintenance of the IP DECT solution for the Alcatel-Lucent OmniPCX Enterprise or OpenTouch
OBJECTIVES
At the end of the course, the participant will be able to: Deploy the IP DECT solution Configure the IP DECT solution Troubleshoot the IP DECT solution
PREREQUISITES
To have attended the Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise course (ref: ENTPCTE100) or the Alcatel-Lucent OpenTouch Unified Management course (ref: OPENCTE101)
PROGRAM DESCRIPTION
DECT basis IP DECT solution global overview IP DECT solution architecture/topologies IP DECT survey introduction DAP manager installation and configuration
Install and create an IP-DECT system DECT user configuration Multi site mobility IP DECT solution troubleshooting

Alcatel-Lucent OmniMobility IP DECT IP DECT Site Survey

REFERENCE DURATION
5 hours
DECTWTE101EN
NA
PUBLIC
Engineers in charge of the site survey of the IP DECT solution for the Alcatel-Lucent OmniPCX Enterprise or the Alcatel-Lucent OpenTouch
OBJECTIVES
At the end of the course, the participant will be able to: Guarantee radio coverage of the geographical area concerned Determine the number of required DECT Access Points
Define the exact locations of the DECT Access Points
PREREQUISITES
None
PROGRAM DESCRIPTION
DECT basis IP DECT solution global overview IP DECT solution architecture/topologies
IP DECT design rules IP DECT site survey process

Alcatel-Lucent OmniPCX Enterprise Release 10 R10.0 to R10.1 Evolution

REFERENCE DURATION
2 hours
Corporate & Business
ENTPWTE121EN
NA
PUBLIC
Engineers in charge of the configuration and maintenance of the Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to configure and maintain new 10.1 & 10.1.1 release features
PREREQUISITES
To be certified ACSE Corporate or Business Alcatel-Lucent OmniPCX Enterprise R10 Or To have attended the associated training courses
PROGRAM DESCRIPTION
New terminals Attendant enhancements Call server virtualization Desk sharing
SIP TLS enhancements Multi country enhancements Other telephony service evolutions

Alcatel-Lucent OmniPCX Enterprise - Release 9 Security Access

REFERENCE DURATION
10 hours
ENTPWTE912EN
NA
PUBLIC
Technicians and Engineers in charge of the configuration and the maintenance of an Alcatel-Lucent OmniPCX Enterprise
OBJECTIVES
At the end of the course, the participant will be able to: Describe the access security services provided by the Alcatel-Lucent OmniPCX Enterprise Configure and maintain the access security services
PREREQUISITES
To have attended Alcatel-Lucent OmniPCX Enterprise VoIP Advanced & Backup training course (Ref.: ENTPTE904) or to have equivalent knowledge
To have attended Security Essentials training course is strongly advised (Ref.: FG00WB090) or to have equivalent knowledge
PROGRAM DESCRIPTION
Security protocols SNMP, NTP, SSH, HTTPS services IP Services used and ports numbers IP Touch PC Ethernet port locking Locking of the IP Configuration menu of IP Touch sets
Trusted hosts Dynamic ports management Aging password service RADIUS & 802.1x services Syslog server connection

Alcatel-Lucent OmniPCX Record - Release 2.1 Installation & Deployment

REFERENCE DURATION
3 hours
ORECWTE100EN
Virtual self-paced training on the computer. Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection*
NA
PUBLIC
Engineers in charge of the Installation, configuration and maintenance of the Alcatel-Lucent OmniPCX Record
OBJECTIVES
At the end of the course, the participant will be able to: Install the Alcatel-Lucent OmniPCX Record Configure the Alcatel-Lucent OmniPCX Record Use the Alcatel-Lucent OmniPCX Record Maintain the Alcatel-Lucent OmniPCX Record
PREREQUISITES
To have attended Alcatel-Lucent OmniPCX Enterprise Starter Pack Enterprise training course - ENTPCTE100 or to have equivalent knowledge
PROGRAM DESCRIPTION
System installation and configuration Licensing OXE integration
User creation Recording High availability


Postsales OmniPCX Enterprise R10.1

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Postsales OmniPCX Enterprise R10.1

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Alcatel-Lucent OmniPCX Enterprise Release 10.1.

Enterprise Education Services November 20th, 2012

2 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Caption

3 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Caption (Continued)

Description (including audience)

Course Name Reference

Course Name Reference

Course Name Reference

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ADMINISTRATORS END USERS

Course Name Reference

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Course Name Reference

I=x h C=x d V=x d

I = xh Individual learning, in hours

V= xd Virtual learning, in days

4 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (Global view)

SOLUTION BASED ACSE Corporate level details page 7

ACFE level details page 6

5 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (ACFE level)

Starter Pack Enterprise ENTPCTE100

Technology Overview Series: IP Overview TGK30001W

Technology Overview Series: LAN TBU30052W

Technology Overview Series: WAN 3EY0SA065

6 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Alcatel-Lucent OmniPCX Enterprise - Release 10.1.1 Post-Sales Newcomer (ACSE level)

Multi Site Network ENTPCTE102

VoIP Advanced ENTPCTE104

CPU loading ENTPCTE103

Starter Pack Enterprise ENTPCTE100

7 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

IP Touch Security Solution ENTPCTE105 I=3h

Starter Pack Enterprise ENTPCTE100

ACSE OmniPCX Enterprise R10

8 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

ACSE OmniMessage 4635 R5.x 4635TC0C1

OmniMessage 4635 Expert 4635TE312

OmniMessage 4635 Advanced 4635TE310

Starter Pack Enterprise ENTPCTE100

9 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Hotel / Healthcare ENTPTE909

Starter Pack Enterprise ENTPCTE100

10 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

ACSE OmniMobility DECT AP00TC0C0

OmniMobility Expert AP00TE085

Starter Pack Enterprise ENTPCTE100

On Site Mobility DECT ENTPCTE110

11 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

IP DECT configuration DECTCTE100

IP DECT Site Survey DECTWTE101

Starter Pack Enterprise ENTPCTE100

12 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Starter Pack Enterprise ENTPCTE100

13 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

Multi Site Network ENTPCTE102

ACSE OmniPCX Enterprise R10

ACSE OmniPCX Enterprise Business R10

ACSE OmniPCX Enterprise Corporate R10

14 | ALCATEL-LUCENT OMNIPCX ENTERPRISE POST-SALES TRAINING OFFER | November 2012

R9.1 to R10 upgrade ENTPWTE120