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Abstract
This study aims to remove the obstacles which affect on social
service managers' and heads' performance, this study is considered a
positive step to exhibit the importance of specialists' role and the
problems which they encounter in order to fulfill the requirements of
health section work.
In addition to that, this study aims to show the obstacles which
managers and social service sections encounter during performing
their tasks, this study was applied on public hospitals in Riyadh city, the
significance of this study was determined in a number of questions: - Determining managers' and heads' roles in medical social service
managements and sections.
- Recognizing the obstacles which are encountered by managers
and heads performing their tasks.
- Knowing the ways of facing these obstacles.
- Determining

the

anticipated

role

of

managers,

heads,

managements, and sections of medical social service.

To achieve this, and answer the abovementioned questions, this
study has been applied on a sample which consisted of 63 employees medical social service managers to fill out a survey which is the main
tool of this study to garner data and information besides documents,
personal interviews, and field visits.
To analyze the answers, some statistical means were used, (
percentage, calculation means, standard deviation, difference variables,
Spearman correlation factor, and t tests.
Study finding:
Most participants in the sample believe that the most important
role of managers and heads of medical social service is explaining the

vision of social service to social medical specialists for the highly

importance of appreciating work responsibility and commitment to this
vision that there will be clarity in the work methodology. They also
understand the importance of participation in various committees
inside the medical institution, they emphasize on the managerial
hierarchy in the medical social specialists organizational structure. In
addition to that, they think that making monthly reports is one of the
important matters in, besides, most participants believe that there is no
accredited budget for the service sections, therefore, the higher
managements must pay attention to it for its impact on medical social
section progress as well as the need of managerial sections to design
programs in order to deal with the beneficiaries' needs and problems.
The medical social service mission is not clear to the medical
institution officials, the by-law of work process in the medical
institution is not clear. There is no archiving for the social medical
specialists' file, also, most of the participants in this study emphasize
there is no supervisory visits in order to assess the social medical work
in the medical institution. The majority of participant face a difficulty in
sending social medical reports to the authorized departments due to
lack of communication means such as, fax and internet, and only using
the traditional post.
In respect to the technical obstacles, the participants see that
there is no care or managerial sponsorship of successful social medical
service experiments in order to form leading modals and generalize it
over sections and managements, they also see that the reason of
having technical problems is lack of social specialists care of social
medical service section conferences, the medical social specialists do
not concern about ethics and principals of work in the medical
institution, which oblige them by standards they cannot trespass,
another reason is lack of appropriate places to perform the social
specialists' work with individual cases. They also think that medical
social specialists do not perform assigned duties.

Lack of clarity regarding social specialist doctors, appointments

commitment, plans efficacy which are suggested to treat cases, social
specialists' ability to execute programs plan, and weakness of
professional dealing with the chronicle diseases are the points which
are observed by the participants. To encounter the obstacles, with
firmness in case of slacking off and performing punishments, it is
believed that the most effective solution is the managerial
generalization of social service mission in the medical institution by
creating a social medical service by-law in the medical institution with
enhancing the social specialist's awareness of his duty and inviting to
hold an annual conference between districts of social medical services (
Social Service International Day) in Kingdom of in order to discuss work
ambitions Saudi Arabia. They also understand the importance of
creating social specialized doctor database. To some extent, most
participants think of applying the following statement ( Activating the
professional exchange program between districts in Saudi and Gulf
States of social specialized doctors).
The participants anticipate that there will be an assessment for
the programs and services which are offered, a deep understanding of
the concept of training courses and their objectives, and the ways of
benefiting from these courses in order to achieve the progress at the
field level. Assessing social specialists' work along with promoting
professional acts in order to make desired social changes considering
them as a system which integrates with other systems existing in the
society. And to seek improving this occupation to face the changes
which the society is exposed to.
Correlation functional differences were shown in the roles which
are performed by managers and heads of social service section, the
years of experience, and there are statistical functional differences of
the obstacles which are encountered by managers during performing
their tasks regarding the educational level, current post, and years of
experience working in the position of manager and head of a
department.

Study Recommendations:
Activating the process of preparing an annual budget of
managements or section of social services, applying effective means in
order to define the mission of social service to medical institution's
officials, benefiting from the successful experiments of treating cases
along with working on evaluating social programs and services in the
medical institutions in order to promote the occupation level and
applying internet use and its application in performing tasks.

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