Suleim Pacheco

820 W. Somers St Milwaukee, WI 53205 414-241-1393 suleimpacheco@gmail.com EDUCATION Art Institute of Wisconsin Associates Degree Baking and Pastry University of Wisconsin-Parkside, Kenosha WI Bachelors in Arts in Sociology Spanish minor Certificate in Community Based Learning EXPERIENCE BizLab/ Sterling Satellite Bilingual Sales Consultant Follow policies and procedures regarding Client Acquisition System including the following: Exercising analytical skills by accurately logging all call disposition codes with intricate detail Used self-started skills set to consistently meet specified call quality standards Executed and exceeded all sales benchmarks and quotas including Dish Network satellite, home internet and home security products Oak Creek, WI 11/2011-01/2013 Menomonee Falls, WI 01/2014-Present

09/2007-05/2013

05/2013-Present

American TV and Appliances Electronics Sales Professional

Stayed current with product line-up and positioning on the sales floor Ensured that products are in good operating order at the start of each day Advocated for the customer by serving as their primary contact for any questions or concerns Responsible for lucrative customer engagement while adhering to core employment and sales policies

Fidelity National Information Services Customer Service Representative

Milwaukee, WI

07/2012-10/2013

Processed a high volume of consumer inquiries of FIS products and services Troubleshooted customer problems, identified root causes, and used tools and resources appropriately to ultimately concluded a positive customer experience. Used multi-tasking abilities to escalate call to the appropriate resource. Followed up on escalated issues with coaching and mentoring to expand overall knowledge. Updated customer information and ensured accurate entry of contact information. Milwaukee, WI 01/2006-11/2012

Pick N Save

Customer Service Representative/ Pricing Clerk Skills Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines. Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible. Bilingual-Spanish/English Innovative communication skills Checked out customers purchases quickly and accurately, using specific codes and departments. Ensured cash register accuracy and ensured all payment transactions were completed with efficiency and precision. Effective coordination and implementation of store price change information in order that store management can maintain necessary price controls and integrity. Used efficient cash-handling expertise balancing multiple drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Volunteer Experience Big Brothers Big Sisters of Racine Latino Community Center Habitat for Humanity Bethany Apartments

Racine-Kenosha Community Action Agency Blood Center of Wisconsin

References available upon request