Management

Roles, Functions,
and Skills

Chapter 7

Business in
Action 6e
Bove/Thill

Learning Objectives
1. Explain the importance of management and identify the three vital
2.
3.

management roles
Describe the planning function and outline the strategic planning
process
Describe the organizing function and differentiate among top,
middle, and first-line management

) (
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Learning Objectives (cont.)

4. Describe the leading function, leadership style, and
5.

6.

organizational culture
Describe the controlling function and explain the four
steps in the control cycle
Identify and explain four important types of managerial
skills

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Management
Management
The process of planning, organizing, leading,
and controlling to meet organizational goals

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The Roles of Management

Managerial Roles
Behavioral patterns and activities involved in carrying out the
functions of management; includes interpersonal, informational,
and decision making roles

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Executive Dashboards
: .
.

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The Planning Function

Planning
Establishing objectives and goals for an organization and
determining the best ways to accomplish them

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The Planning Function

Strategic plans
Plans that establish the actions and the resource allocation
required to accomplish strategic goals
Usually defined for periods of two to five years and developed
by top managers

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The Strategic Planning Process

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Defining the Mission, Vision, and values

, ,
Mission statement
A brief statement of why an organization exists; in other words,
what the organization aims to accomplish for customers,
investors, and other stakeholders

,

, ,
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Defining the Mission, Vision,

and Values
Vision statement
A brief and inspirational
expression of what a
company aspires to be

:



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Values statement
A brief articulation of the
principles that guide a
companys decisions and
behaviors

:




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SWOT Analysis

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Developing Forecasts

Quantitative Forecasts
typically based on historical data or tests and often involve
complex statistical computations

Qualitative Forecasts
based on intuitive judgments

:


:

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Establishing Goals and Objectives

Goal
A broad, long-range
target or aim

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Objective
A specific, shortrange target or aim

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Establishing Goals and Objectives

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,

Specific

Measurable

Relevant

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Attainable

Time limited

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The Organizing Function

Organizing
The process of arranging resources to carry out the
organizations plans

Management Pyramid
An organizational structure divided into top, middle, and first-line
management

:

:

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The Management Pyramid

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)

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The Management Pyramid

Top Managers
Those at the highest level of the organizations management hierarchy
Responsible for setting strategic goals, and they have the most power
and responsibility in the organization

, (

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The Management Pyramid (cont.)

Middle Managers
Those in the middle of the management hierarchy
they develop plans to implement the goals of top managers and
coordinate the work of first-line managers

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The Management Pyramid (cont.)

First-line Managers
Those at the lowest level of the management hierarchy
They supervise the operating employees and implement the
plans set at the higher management levels

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The Leading Function

Leading
The process of guiding and motivating people
to work toward organizational goals

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The Leading Function (cont.)

Cognitive Intelligence
involves reasoning, problem solving, memorization, and other rational
skills

Emotional Intelligence
measure of a persons awareness of and ability to manage his or her
own emotions

:

:

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The Leading Function

Social intelligence
involves looking outward to understand the dynamics of social
situations and the emotions of other people, in addition to your
own

:
.

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Leadership Styles

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) (
)

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Leadership Styles
Participative Management
A philosophy of allowing employees to take part in planning and
decision making
Employee Empowerment
Granting decision-making and problem-solving authorities to
employees so they can act without getting approval from management

:

:

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Coaching and Mentoring

Coaching
Helping employees reach their highest potential by meeting with
them, discussing problems that hinder their ability to work
effectively, and offering suggestions and encouragement to
overcome these problems

:

.

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Coaching and Mentoring

Mentoring
A process in which experienced managers guide lessexperienced colleagues in the nuances of office politics, serving
as a role model for appropriate business behavior, and helping
to negotiate the corporate structure

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Managing Change

1.
2.
3.
4.

Identify everything that needs to change

Identify the forces acting for and against a change
Choose the approach best suited to the situation
Reinforce changed behavior and monitor continued progress

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Building a Positive Organizational Culture

Organizational Culture
A set of shared values and norms that support the management
system and that guide management and employee behavior

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Creating the Ideal Culture in Your company

: ( ) ,
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)

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Creating the Ideal Culture in Your Company

,
, ,

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The Controlling Function

Controlling
The process of measuring progress against goals and objectives and
correcting deviations if results are not as expected

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The Control Cycle

( ,
, ,

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Establishing Performance Standards

Standards
Criteria against which performance is measured
Benchmarking
Collecting and comparing process and performance data from
other companies

:

:

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Essential Management Skills

Interpersonal Skills
Skills required to
understand other people
and to interact effectively
with them

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Technical Skills
The ability and knowledge
to perform the mechanics
of a particular job

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Essential Management Skills

Administrative Skills
Technical skills in
information gathering, data
analysis, planning,
organizing, and other
aspects of managerial
work

:




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Conceptual Skills
The ability to understand
the relationship of parts to
the whole

:




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Essential Management Skills

Decision-Making Skills
The ability to identify a decision situation, analyze the problem,
weigh the alternatives, choose an alternative, implement it, and
to evaluate the results

:

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, , ,

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Applying What Youve Learned

1. Explain the importance of management and
2.
3.

identify the three vital management roles

Describe the planning function and outline
the strategic planning process
Describe the organizing function and
differentiate among top, middle, and first-line
management

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Applying What Youve Learned

(cont.)
4. Describe the leading function, leadership
style, and organizational culture
5. Describe the controlling function and
explain the four steps in the control cycle
6. Identify and explain four important types
of managerial skills

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