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REFERENCES

Betts, K., (2009). Journal of importance of effective communication in online education, 4(3), pp.399-418. Retrieved on March 10, 2014. Butterfield, J., (2012). Verbal communication (2nd ed.). New York: Cengage Learning. Hall, Judith A. "Nonverbal Cues and Communication." Encyclopedia of Social Psychology. Ed. Thousand Oaks, CA: SAGE, 2007. 626-28. SAGE Reference Online. Web. 2 Jul. 2012. MTD Training, (2010). Presenting effective message (1st ed). Retrieved from

http://bookboon.com/en/presenting-an-effective-message-ebook Xie, A., Rau, P., & Tseng, Y,. (2008). Cross-cultural influence on communication effectiveness and user interface design. International journal of intercultural relations, p.10