!"#$%&'" )&"*&$'+, -.

/ 0"' /#1" 2"03%&3'+ +# 4'3'2%&5'6

I aiiiveu at the aiipoit foi my 8:4S a.m. flight anu was uiiecteu to the wiong gate. By
the time I founu the Fiontiei countei to check in, it was 8:u4 a.m. - anu youi countei
was totally unstaffeu. The ticket machines uiun't woik eithei.


A piece of papei was tapeu between the ticket machines. It ciyptically saiu youi
countei closes 4S minutes befoie uepaituie, anu uiiecteu any latecomeis to call a 1-
8uu numbei, so I uiu.

As the minutes ciept by, I tiieu to woik thiough youi automateu system. Anu while
it askeu me ovei anu ovei again if I wanteu an aisle oi winuow seat, I pleaueu -
iepeateuly - to speak to an agent.

Neanwhile, I saw othei passengeis showing up, similaily peiplexeu, iunning back
anu foith between youi non-woiking machines anu the aiipoit's infoimation uesk.
Seveial tiieu to foice theii way thiough the aiipoit's secuiity line to finu the only
Fiontiei staffei appaiently in the aiipoit: The one woiking the gate.

I stayeu on my phone anu enueu up iebooking foi an auuitional $1uu. I then paiu
$Su to biing a lone caiiy-onanothei policy I haun't heaiu of.

Fiontiei, pait of me iespects youi all-out appioach to baie-bones staffing anu
piofiting off each passengei. 71% 895' :#$' #5'" 0** #; </ %"05'* 4#31<'$%+= 0$4
%.'"'9+ $#%.&$: %.0% +2'3&;&'+ /#1 $''4 %# >' 3.'3?'4 &$ @A <&$1%'+ >';#"'
;*&:.%B Because of youi inane policy, I'm losing a uay of meetings that I can't
iescheuule anu hau to pay $1uu out of nowheie, too. 0nconscionable.