Professional Documents
Culture Documents
M.S.W. (Master of Social Work), Gerontology and Family Therapy, The Catholic University of America, May 1990, 4.0 GPA B.A., Psychology, Wake Forest University, 1985, Cum Laude, Honors Psychology Program Certified Baldrige Examiner, North Carolina Awards for Excellence; 2008 to 2010
Performance Improvement Director January 2008 May 2010 The Carolinas Center for Medical Excellence
Executive Staff and Corporate Leadership Team Member with supervisory duties Led corporate strategic planning processes Implemented performance and process improvement throughout the bi-state organization using Baldrige Criteria for Performance Excellence as a framework Directed Balanced Scorecard Measurement Program, Internal Quality Management Program, and Staff Engagement Survey initiatives Educated staff through quality improvement training and creation of SharePoint web pages Assisted with 360 performance evaluation process, proposal writing and reviews, root cause analyses, focus groups, and after action evaluations