Professional Documents
Culture Documents
Puji dan syukur penulis panjatkan kehadirat Allah SWT, atas berkat dan limpahan
rahmat-Nya penulis dapat menyelesaikan Laporan Kerja Prakek yang berjudul
ANALISA
KEGIATAN
PELAYANAN
PELANGGAN
(CUSTOMER
Penulis
vii
DAFTAR ISI
JUDUL LAPORAN.........................................................................................
LEMBAR PENGESAHAN.............................................................................
CURRICULUM VITAE.................................................................................
LEMBAR PERSEMBAHAN.........................................................................
ABSTRAKSI....................................................................................................
ABSTRACT.....................................................................................................
KATA PENGANTAR.....................................................................................
DAFTAR ISI....................................................................................................
DAFTAR GAMBAR.......................................................................................
DAFTAR LAMPIRAN...................................................................................
i
ii
iii
iv
v
vi
vii
viii
x
xi
BAB I PENDAHULUAN................................................................................
1.1. Latar Belakang Praktek Kerja Lapangan.............................................
1
1
12
13
15
16
18
18
20
22
22
3.1.1
22
3.1.2
24
3.1.3
27
viii
3.1.4
27
3.1.5
28
3.1.6
28
3.1.7
30
BAB IV PENUTUP.........................................................................................
4.1 Kesimpulan.........................................................................................
32
32
4.2 Saran....................................................................................................
33
DAFTAR PUSTAKA......................................................................................
LAMPIRAN.....................................................................................................
xii
ix
DAFTAR GAMBAR
14
17
24
29
DAFTAR LAMPIRAN
35
36
37
38
39
xi
DAFTAR PUSTAKA
xii