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Electronic government can be defined as government use of information communication
technologies to offer citizens and businesses the opportunity to interact and conduct business with
government by using different electronic media such as telephone touch pad, fax, smart cards, selfservice kiosks, e-mail / Internet, and EDI. It is about how government organizes itself: its
administration, rules, regulations and frameworks set out to carry out service delivery and to coordinate, communicate and integrate processes within itself.
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