Call Center Management System

ACKNOWLEDGEMENT
Nothing concrete can be achieved without an optimal combination of inspiration and

perspiration. No work can be accomplished without taking the guidance of the experts.
It is only the views and advice from ingenious intellectual that help in the
transformation of a product into a quality product.
We owe my sincere gratitude to Mrs. Shashi Mishra, our honorable project guide.
Last but not the least, no acknowledgement will be complete without mentioning our
parents. They have also supported us throughout the development project.
CONTENTS
1. Introduction
2. Objective of the Project
3. Project Category
4. System Design
5. Hardware & Software Requirement
6. System Analysis
7. Feasibility Study
8. Implementation
9. Testing & Debugging
10. Context Diagram
11. Data Flow Diagram
12. Screenshot
13. Coding
14. Future Scope
15. Limitation of the Project
16. Bibliography
TITLE OF THE PROJECT
Call center shift management system
INTRODUCTION
Call center shift allotment system is proposed for
the call centers using which they can computerized
their shifts organized, work distribution and
employee performances. Call centers are basically
the work centers, which provide 24 hours customer
care via telephones and Internets etc. Now a day
every large or small company has, their call centers
situated at different locations. Besides supporting
customers via a team of customer care executives,
call centers has one more team that of technical
peoples responsible for allocating, maintaining,
updating and allotment company’s communication
network. In order to schedule and distribute the
work via which company can run smoothly the call
centers make different-different teams and
distribute the work task in several shifts to facilitate
both the customer and the employee.
Team structure
Every team have two team leader one is head and
other is assistant. Each team has 12 members
including leaders. 5 teams working over the project
have a team supervisor that is basically responsible
for distributing the work among teams. At the top
most level there is a person called project manger
who is responsible for distributing the different
projects to different supervisor. And schedules time
charts for each project that is further broke by the
below team people to do the project.
OBJECTIVE
• To collect the different project reports and
grade them according to their presentation and
successfulness.
• To award different teams for their
performances.
• To grade the team members according to their
professional and personal attitudes
• To check whether the work progress is
according to the chart or not.
• To distribute the different projects among the
different supervisors
• To schedule different project in different
timetables.
• To distribute timetables among the teams.
• To organize different shifts for different teams
• To check and compute work progress of the
teams
PROJECT-CATEGORY
RDBMS (Relational database management system)
USER INTERFACE
GUI (Graphical User Interface) of the Software will be implemented through

Visual Basic.
TOOLS / ENVIRONMENT
Language : Visual basic
Back end : Oracle8
VISUAL BASIC
Visual basic covers every aspect of programming,
from educational applications to databases, and
from financial applications to Internet components.
Visual basic has two-database access technology.
To design desktop we can use VB-script, which is a
subset of visual basic, and object oriented
technology. Visual basic have several tools for
automating the development of WebPages like HTML
& DHTML and development of web application.
Visual basic provides IDE (Integrated Development
Environment) and the basic principles of developing
applications with visual tools and event
programming. A project in visual basic is the central
mechanism used to verify and coordinate the
elements of a visual basic application. Creating
project is usually the first step in the process of
developing a visual basic application. Project keeps
track of the locations of the components used within
the project and access related libraries of the
program that are stored in a common directory and
used by many applications. An exe file is generated
in order to run the project. When an EXE is
generated from a project all the elements of the
project are gathered and run according to the action
performed. ADOB is V.B database technology used to
access the data from the databases.
ORACLE DATABASE DRIVER

Oracle database connectivity is used to connect V.B
and oracle. MDSQL is a set of API used for executing
SQL statements. ADOB consists of a set of classes
and record set objects and interfaces to enable
programmer to make connections and to write SQL
statements.
WHAT IS ODBC ?
Open Databases connectivity, or ODBC is a
standard for accessing data. It was designed to
allow the programmer to use a common set of
routines to access the data stored in databases,
regardless of the type of database in which the
data was stored. This meant that once the
programmer was connected to the database using
ODNC, they could manipulate the data without
worrying exactly where the data was stored, or
which type of database was storing it. It provided
interface transparency – so the programmer could
access an Oracle database in the same way that
they accessed a SQL Server Database. So, ODBC
allows you to get at the basic information held in
any database. This gives the programmers
freedom to concentrate onto functionality of the
application without worrying too much about the
underlying data, or even how to access it.

WHAT IS OLE-DB ?
OLE-DB is not next step in the evolution of the

anonymous data store. As well as being more
generic than ODBC, Microsoft has done a great
deal of work to ensure that OLE_DB is faster and
easier to used that ODBC. Eventually it may well
replace ODBC, although that won’t be for a long
time yet, if only for the reasons that you often
have to rely on third parties writing new OLE-DB
provides and then when they are available they
are often more expensive than existing ODBC
drivers. So, consequently, there’s a lot more
ODBC drivers out there still in use. The idea
behind OLE-DB is very similar to the idea behind
ODBC-but in fact it allows access to a much
broader range of data stores. In fact, you’ll notice
that OLE-DB that effectively your legacy database
through your existing ODBC connections.
SOFTWARE PRINCIPLE USED
The project uses the Data Access Objects (DAO)
and ADO ActiveX data Object. To interact with the
Database Engine which handles the mechanics of

storing, retrieving and updating data. It also
handles indexing, locking, security and
referential integrity programming interfaces that
gives a complete control of the Database. The
DAO model is collection of object classes that
Corresponds to the structure of a Relational
Database System. Each of the classes provides
properties and methods that allow performing
operations like Creating Database, Defining
Tables, Fields and indexes, Establishing Relation
between tables, querying the database and so on.
This project uses OOPS Object Oriented
Programming.
DATABASE (OVERVIEW)
First of all let’s talk about the database, which
gives us a strong platform to store the official
details. Using Oracle 8 as a backend gives us an
immense security features and reliable data
source. With its most unique COMMIT and

ROLLBACK features it is the most promising
database. In this project there are eight tables
created in Oracle. Few constraints have also been
defined at backend to create relationships
between the tables.
CONNECTION
Connection between the database and the front-end application is
very important. Without a proper connection errors may occur
while saving the data in the table. In my project I have used
ODBC to connect my front-end application with Oracle. For
connection to work properly I have to first create a service name
using Oracle Net Assistant. After creating the service we have to
create ODBC driver, with the help of which I will connect to
Oracle. While creating driver we have to keep an account of the
DSN (Data Source Name) because while connecting to the Oracle
we have to pass DSN for connection.
SYSTEM DESIGN
INTRODUCTION TO PHYSICAL SYSTEM

In this project I am dealing with the work
distribution, shift allotment and performances of the
employee’s in the call center. First of all the details
of new employee are entered. Then each of the
employee’s are assigned a particular work and shift.
Each employee is assigned a review date and a
reporting officer, to whom they will report after their
task is finished. At this stage the reporting officer
will review the performance of the employee and will
judge him accordingly. The average points given by
the reporting officer to the employee will be the final
and the deciding factor for the routine planning
monitoring system.
HARDWARE SPECIFICATIONS
Minimum Requirement:
• Random Access Memory: 64 MB.
• Hard Disk: 10 GB.
• Processor: P I (100 MHZ)
SOFTWARE REQUIREMENT SPECIFICATIONS
• PROBLEM DEFINITION
1. What are the criteria’s demanded by the project
team from their teams to validate their
performance?
2. What are the duties and responsibilities of
executive class and of technical class team
members?
3. What are the criteria’s that a project team
adopts in order to assign project work to his
team members?
4. What are the details of project, work
distribution; shift allocated and team
performances etc?
5. What are the reasons that leads the call centers
towards a completely computer based system?
6. How does the system can fulfill the shift and
work distribution demands?
7. What are the appropriate steps followed by the
project manager in allotment the projects?
8. What steps the team leaders and supervisors
take for properly distributing work and shifts to
their team members?
9. What an employee has to do in order to change
his shift times from one date to another?
ANALYSIS
A comprehensive review of the relevant manual
system including a computer assisted search will be
undertaking in order to develop an understanding of
previous work in the field of shift allocation, work
distribution and performance grading. At this stage
overall system is studied thoroughly and problem
definition is declared over which the whole system
revolve.
INTERVIEWS
This stage will explore the shift allocation, work
distribution and performance grading system
adopted by the call centers. The explorations will be
achieved through unstructured and informal
interviews with 5 to 6 employees of the call centers.
These unstructured interviews help in detecting the
problem details faced during the shift allocation,
work distribution and performance grading system
by the project leaders and team members.
Interviews will take place to score the levels of
quality effectiveness.
ORGANIZATIONAL EVALUATION
The interview stage and analysis stage will bring
together to evaluate the information collected for
detect and design the actual system
This stage results
• A Structured design that can meet the
requirement of the shift allocation, work
distribution and performance grading system is
evaluation as the result of the evaluation
phase?
• What are the actual problems faced during the
shift allocation, work distribution and
performance grading system?
• What are the appropriate steps that can be
taken to solve the problem?
• What the actual flow of the information in the
project?
Call centers journals, reports, documents etc are

used to know the working a predicting the solutions
find during the study. Visual basic is used as design
software that provides a complete GUI, using which
the call centers can easily use the software
developed. As per hardware is concerned a hard disk
of heavy capacity is required to store the heavy
record size of the company. Oracle database is used
as a backend tool to store and manipulate different
records of the company use. The processor speed
must be high with respect to the heavily loaded
database. Also the RAM must be compatible with
other hardware and software existed.
FUNCTIONAL & BEHAVIORAL DESCRIPTION
As the software functionality is concerned the

software consists many functions depend over the
requirement of the shift allocation, work distribution
and performance grading system. The software
behave differently with the different users it means
if some one wants to move inside the admin module
it will be interrupted by the software to alert him or
to warn him.
SYSTEM ANALYSIS
After studying the call center’s current status it is
investigated that call center hassle software to
computerized its shift allotment, shift allotment,
performance calculation etc and also call center
wants to implement its 4 & 5 phases of conducting
different test to find out the most labors and
intelligent worker of the call center.

Input and output to the system is calculated after
studying the call center’ s documents, charts etc.
Software structure, database structure functioning,
importance, administration’s duties, performance
requirements, employee’s work details, call center
projects, shift timings, shift details and overall
working of the call center are mentioned after
analyzing and studying the call center’s mode of
working.
A meeting held within the call center helps us to
learn more about the call center functioning and
obligation. After a small analysis phase a coarse
modular design is derived to recognize the input–
output processing of the call center, which is added
enhanced at the time of designing.
PRELIMINARY INVESTIGATION
This technique is defined as small comprehensive
and concentrated study of an individual in which
investigator brings to put up with all his skills and
methods or as an organized congregation of enough

Information about a person to permit one to
understand how he or she functions as a unit of the
call center. It is a form of qualitative analysis
connecting a very useful and complete scrutiny of an
employee, its work details, its point details, its shift
details etc. It’s a way of exploring and analyzing the
aspects of employee unit, work unit, shift allocation
unit and collection of work feed back.
1. STUDY OF CALL CENTER’S
WORKING UNIT
Information is gathered by investigating the
individual’s involvement (i.e. contribution of
employee, its contribution to its department and
that of evaluation department) and their
involvements in the whole Call Center’s Shift
ALLOTMENT System. The information thus gathered
plays an important role in properly defining
individuals needs and expectations from the
software system.
2. KNOWLEDGE OF BEHAVIOR
PATTERNS
What are call center’s methods of work distribution
and shift allotment? What is the need to
computerized the system? Such type of questions
tries to describe the factors like running project
details, work distributed, role of project leader in
shift allotment i.e. behavioral pattern, which implies
how the process works? Where the changes are
required? And what are the changes to be done?
3. PROCEDURE OF DATA GATHERING
Research design and methodology
Statement of research aim
To analyze the overall shift allotment system of the
call center and to develop an effective and
interactive user-friendly system for the people

concerned with the shift allotment, work distribution
and point distribution etc.
RATIONALE THE RESEARCH
QUESTIONNAIRES
1. Research objective: Factors that leads to the
computerized call center’s shift allotment system?
Result: The research is intended to obtain the

problem faced by the manual system of call center.
The objective is solved by a number of
questionnaires phases conducted between the
employee and the allotment and work distribution
dept of the call center and the research team.
Different questions related to the shift allotment
and work distribution are asked from the employees
in order to retrieve the information.
• Why the call center needs a computer-based
system?
• What problems the call center faced in
maintaining their shift schedules?
• How project works are distributed?
• Most common problem area for the call center?
• What is the flow of information?
2. Research Objective: Criteria of dividing the total
work time into different shifts and allotting these
shifts to the employees.
Result: The intention behind the research is to find
out the number of work area and number of working
hours and also the number of employees belonging
to an individual work which facilitates the designer
to design the graphical user interface environment
i.e. forms and database required for keeping the
records. Questions asked during the research are:
• How many working hours the call center has?
• Work’s details and their performance during the
work?
• Which work requires maximum number of shifts?

• Total number of employees and works the call
center has?
• What are the conditions applied for shift allotment
to the employees?
3. Research Objective: Working of performance
grading department.
Result: The research is intended to obtain the
necessary terms and conditions applied for
gathering work dues, generating project and
employee report etc. How data moves from team
leaders to the grading department and what
employees get from the call center in the favor of
their work. Research also discloses that how
employees are charged for the work they have to do.
What is the mode of payment?
• What is the date of work details submission?
• How team leaders collect the employees work
details?
• What commission the call center gives to the
employee?
• What is the total sale during a day?
• What are the total monthly sales?
• How profit and loss is depicted inside the agency?
• Which paper is in the demand?
FEASIBILITY STUDY
BENEFIT ANALYSIS
In the current system it is difficult for the employee
to work over a number of projects simultaneously
and for the call center to distribute the times. This
results to costing a call center in terms of
 Unnecessary delays in the work planned
ahead
 Extra manpower requirement to transfer
messages across the organization on a daily basis.
 Employees are working at different
departments are not able to get some
technical and administrative support
sometimes from the call center and proceed

in their own way which sometimes leads to
unnecessary delays I the ongoing project.
The proposed system if implemented will
lead to cost saving in following ways:
• Availability of information by the call center
from employees and vice versa related to the
ongoing project. Leading to efficient planning
for the work ahead in proper time shifts.
• No extra manpower requirement for the
communication between the employees and mangers
or any department. The system handles all the
communication activities.
• No extra manpower requirement for the
communication between the employees and mangers
or any department. The system handles all the
communication activities.
• The employees get the technical and
administrative support in terms of the articles
posted by other employees or administrator related

to their experiences and responses to the queries
raised of them in shorter period of time.
SOFTWARE ENGINEERING PARADIGM
Customer it means the call center has a legitimate

need of the software but is clueless about the
details and was unable to understand the extract
picture of their requirements. So according to the
customer’s stage of confusion we adopt the
“Waterfall Model” of the software Paradigm. The
classic life cycle or the waterfall model, the linear
sequential model suggests a systematic, sequential
approach to software development that begins at
the system level and progresses through analysis,
design, coding testing, and support.
System/Information
engineering Code
Analysis Design Test
The linear sequential model for software
engineering. Modeled after a conventional
engineering cycle, the linear sequential model
encompasses the following activities:-
• System /Information engineering and modeling.
• Software requirements Analysis.
• Design.
• Code Generation.
• Testing.
• Support.
IMPLEMENTATION OF THE SYSTEM
The overall software of Employee management
system is implemented using Visual Basic and

Oracle-8. The Visual Basic provides a perfect
graphical user interface for implement the call
center’s shift allotment system into the forms to
make the system user friendly and interactive. The
system is implemented in forms, which are
connected to oracle database, which in its turn is
used to held data or records for the further details.
Call center’s shift allotment System is implemented
into Visual Basic forms used to take input i.e. details
required for the system. Detail manipulation and
calculations are also performed via the forms and
the correspondent data is sent to the tables of the
oracle database.
TESTING
System testing is vital to the success of the system.
This phase of the system development life cycle is
immediately after the coding phase. System testing
takes a logical assumption that if all parts of the
system are correct, the goals will be automatically

achieved. Inadequate testing or non-testing leads to
errors that may not appear until months later.
Another reason for testing is its utility as user –
oriented vehicle before implementation since even
best program is worthless if it does not meet user
requirements.
Testing which are performed on the system. They
are as follows:
UNIT TESTING
Data was separately prepared and tested for sub-
modules of database management system, under all
relevant conditions. This process helps in finding out
the bugs if any. In the software thereby requiring
the rectification in the modules again. Unit testing is
for the program is done in parallel with the
construction of the programs. E.g. here in CALL
CENTER’S SHIFT ALLOTMENT SYSTEM all the modules
are tested separately. All interface testing, control
flow testing is done.

INTEGRATED TESTING
After the completion of errors at levels of unit
testing for all the programs in a module, the module
is tested for integration with other modules in the
system. The goal of this testing is to detect design
errors, while focusing on testing the interconnection
between modules.
E.g. Here In this project all modules are integrated
and then tested as one.
SYSTEM TESTING
System testing tests the entire flow of data of data
through the entire system. Data flows from the
tables were checked. This also includes the
preparation of test data, checking the entire system
with this data to see if all the requirements are met
and the system performs as specified by the
requirements.
ACCEPTANCE TESTING
After the system testing is performed, finally
acceptance testing is performed to demonstrate to
the client the operation of the system on the real life
data of the client.
e.g. here in CALL CENTER’S SHIFT ALLOTMENT
SYSTEM ,the programmer visited and explained
about project in detail. And showed all
functionalities a working of the project, then
acceptance is taken from the client.
SYSTEM SECURITY MEASURES
AN EVALUATION OF RISK
The objectives, functions and performance of the
system are evaluated after analyzing the
assumptions and dependencies of the proposed
system. The considerations made are development

risk, resource availability and technology. The
possible risks associated with the system are:
• Unavailability of the skilled personnel to develop
the project on the web related technologies.
• Unavailability of the hardware and software
required to develops the project.
• Frequent leaves taken by the project team
members resulting in the delay of the project.
• Unavailability of the technology to support the
features estimated of the project.
THE RISK MITIGATION STRATEGIES
 Training/hiring of the staff who is skilled enough
in the technologies needed in the project.
 Arranging the required hardware and software
well in time for smooth functioning of the project.
 Keeping the backup of the personnel in case any
of the team members go on leave.
 Reference to the user manuals of the
technologies/development projects or to Internet for

finding out the right products for the project related
requirement.
LEGAL RAMIFICATIONS
As the call center makes the project for its own
purpose and the team members who will be working
on the projects will be employees of the call center
only there are no legal implications as such.
COST ESTIMATION OF THE PROJECT
There are certain costs associated with the project
depending upon the type of the project. Broadly
these are
STARTUP COST
Cost of operating system Software: as without
operating system nothing is possible in computer.
OS is purchased to work on.
Cost of communication Equipment: As Internet is
used to consult or study this kind of projects

available in market. Moreover call center’s other
senior programmers are consulted through mail.
1. Cost of star-up personnel: hiring new employees
for working on this project only. Cost of
management for startup activities: the management
spent some amount of startup activities to start a
project.
PROJECT RELATED COSTS
Cost of application Software
purchased
Cost of training : to train the client our employees
are engaged.
Cost of documentation: documentation is done as it
helps very much when another software
development team does updating.
ONGOING TASKS
System Maintenance Costs (hardware, Software &
Facilities): this includes normal servicing of

equipment. Plus if any problem with hardware like
printer, monitor etc.
RENTAL COSTS
Here is the cost Breakup for the project
Team Size 2
Duration 6 Months @ 30 days a month
Total effort 50 man day @ 20 $ per man day
Cost of manpower on the project: 10000 $
SYSTEM MAINTENANCE COSTS
Hardware/Software/Facilities: per machine 100 $ per
month  total 1200 $ for two machines (here the
software which is required of development, the
license cost of that Software is taken care of)
Stationary Cost (documentation activities): 100 $ for
the project  600$
Estimated cost of the

project: $18500
CONTEXT-LEVEL DIAGRAM
Project Manger
Team Member Shift Project Distribution
Allotmen
t
System Time Allotment

Team Leader of
Call
center’s Shift Allocation
Supervisor
Performance Grading
1ST LEVEL DFD
Project
Manger
Project
Distributio
n Time
Allotment
‘n’
Controllin
g
Project
Work Team
Distributio Supervisor
n
Functional
Bifurcatio
n of
modules
Gantt Chart
Formulatio
n
Team Members
Module
Distribution
&
Controlling
Team Leader
Team
Work
Distributio
n Function
al
Timetabl
e
2ND LEVEL DFD
Project
Manger
Shift
Project Manger Allocation
Controlling
Project wise
Team Members Performance
Grading
Shift
Best Chart
Preparation Team Leaders
Team
Member
Selection Best
Superviso
Supervisors r
Selection
Notice Module
Board Wise
Team Dispersio Performance
Member Supervisor n Grading
Performance
Grading
3rd LEVEL DFD

Team Leader
Best Team
Leader
Selection
Assistant
DATAFLOW
Understanding the data flow is very important in the
project. In this project first the official details of new
employee’s are entered into the employee details
table and the personal information of the employee
is filled in the personal details table. Now each and
every employee is assigned a job along with the
start date, end date and the review date and these
details are stored in the work details table. Now
based on the review date from the work table, the
employee is reviewed and his review details are
stored in the review details table and the points
given by the reporting officer for that particular
review is stored in the result details table. A shift
schedule table is made in which all the records about
the shifts like shift id , shift time and work id for
which it is designed etc are stored. There is a
separate table for recording employee’s working
shifts. Every time an employee is reviewed his
review points is stored in the point table. Then

depending on the average of the points in three
reviews the performance can be seen. This shows
the movement of data within the tables, which is
very important to know for the clients, was this
project would be installed so that during any
problems in the application they can identify as to
where the problem exists.
FORMS DESIGN
• EMPLOYEE DETAILS FORM
This form contains all the fields of employee details
table. It also contains few necessary navigation
buttons. It contain buttons for adding, saving and
deleting records. Records saved from this form goes
directly to employee_details table.
• PERSONAL DETAILS FORM
This form is linked to the employee form. After
filling the official details in the employee form we

will fill in his personal details in this form. This form
is bound to the personal_details table and all the
record will be saved in this table.
• WORK FORM
This form is used to assign the jobs to the
Employees. In this form the reporting officer is also
assigned to the employee along with the start, end,
review dates of the project. According to the review
date given in this form, the employees will be
reviewed.
• REVIEW_FORM
Each and every employees review details is stored in
table from this form. There are two buttons in this
form. One is SAVE and another one is EXIT. In the
click event of save button there are some important
procedures, which needs some explanation. As I am
processing three reviews of each person, so it will be

very difficult to maintain record of all the three
reviews in this table. So I am moving the points of
each employee in the Point’s table each time a
person is reviewed along with his emp_no . Since
there is a number of dataflow from this form so it is
a very important form.
• RESULT FORM
In this project result form is a sub form of the review
form. The average acquired from this form is passed
to the review form to calculate the final details for
the employee performance. As soon as the
employees review is done the records from this table
is deleted, so as to reduce redundancy.
• POINTS FORM
This form is loaded only when all the three reviews
of particular person is done. This form consists of a

grid layout, where all the records of the employees
are shown and based on this record we can draw a
graph.
• PASSWORD FORM (ADMIN FORM)
This is the security form through which an officer
has to pass through prior to entering this project. If
correct password is entered Welcome Form will be
opened and incase of wrong password message will
be shown.
• SHIFT SCHEDULE FORM (ADMIN
FORM)
This is the shift allotment form through which an
officer can arrange different shifts for different work
to be done. Shift ids, work id, shift time, start date
and end date are taken as input.

• SHIFT ALLOCATE FORM (ADMIN
FORM)
This is the shift allotment form through which an

officer can allot different shifts to different
employees. Shift ids, work id, and employee id are
taken as input.
MODULAR DESCRIPTION
Module Input Processing logic Output

nam
e
Member Registration Employees detailed Team
registratio form information formation
n
Project Project Project details like Project
distributio proposal name, requirement and distribution
n and form time complexity schedules
controlling
Work Work Work details and their Work
distributio distribution schedule to team schedule list
n form supervisors for working
Time Work Work weight age and Time
allotment distribution time required to schedules,
within a complete it with grace time tables
time limit period and other limits and Gant and
pert charts
etc
Shift Shift Shift formation and Shift schedule
allocation preparation allocating them to the
and form or team supervisors to
controlling chart display them on notice
boards etc
Employee Performance Calculation of Selection of
and team form performance for best best
Performanc including supervisor, leader and supervisor,
e grading personal member leader,
and member and
professional team
details
PROCESS LOGIC
Proper connectivity between the visual basic and the
Oracle-8 is important. First step is to build a huge
database. Multiple queries will be allowed. This
processing logic we need to take care of validations.
Validations are very important part of the project,
without which the project is incomplete. Proper
relationship between the fields has to be defined.
Cascade updating and cascade deletion must also be
present in this project. Graphical representation for
the different entities will be shown.
TABLE STRUCTURE
Login
Name TYPE
Emp id VARCHAR2(10)
Password VARCHAR2(8)
Employee
Name TYPE
Emp id VARCHAR2(10)
Emp name VARCHAR2(30)
Designation VARCHAR2(30)
Team id VARCHAR2(10)
Project id VARCHAR2(10)
Shift id VARCHAR2(10)
Module id VARCHAR2(10)
Personal
Name TYPE
Emp id VARCHAR2(10)
Emp name VARCHAR2(30)
Address VARCHAR2(30)
Contact no VARCHAR2(10)
Age VARCHAR2(10)
Work
Name TYPE
Project id VARCHAR2(10)
Project name VARCHAR2(30)
Work profile VARCHAR2(100
)
Start date Date
End date Date
Project cost Number
Supervisor id VARCHAR2(10)
No of module Number
Shift Details
Name TYPE
Shift id VARCHAR2(10)
Shift time Number
Shift start Date
date
Work id Number
Shift End Date
date
Points
Name TYPE
Emp id VARCHAR2(10)
Module id VARCHAR2(30)
Contribution Number
Team sprit Number
Leader ship Number
Punctuality Number
REPORT GENERATION
• Employee details
• Performance details
• Shift allocation details
• Work details
• Shift schedule details
WELCOME FORM
Private Sub Command1_Click()
Load MDIForm1
MDIForm1.Show
End Sub
Private Sub Command1_MouseMove(Button As Integer, Shift As Integer, X As

Single, Y As Single)
Command1.ToolTipText = "Click To Start"
End Sub

End
End Sub

Command2.ToolTipText = "Click To End"
End Sub
SHIFT ALLOCATE FORM

Dim WithEvents rs As ADODB.Recordset
Dim WithEvents rs1 As ADODB.Recordset
Dim g As Boolean
Public Sub check()

If Combo1.Text = "" Then
g = False
Else: g = True
End If
End Sub
Public Sub enab(h As Boolean)

Command1.Enabled = h
End Sub
Private Sub Combo1_Change()
Dim str As String
str = Combo2.Text
rs1.MoveFirst
Do While rs1.EOF = False
If str = rs1!shift_id Then
Combo3.Text = rs1!work_id
Exit Sub
Else: rs1.MoveNext
End If
Loop
End Sub
Private Sub Form_Load()

Set Db = New ADODB.Connection
Dim fconnect As String
fconnect = "DRIVER = MSDASQL.1;" & " UID = scott;" & " PWD = tiger;" & "
data source = project"
Db.Open fconnect
Set rs = New ADODB.Recordset
rs.CursorType = adOpenStatic
rs.CursorLocation = adUseClient
rs.LockType = adLockPessimistic
rs.Source = ("select * from shift_allocate ")
Set rs.ActiveConnection = Db
rs.Open
Set rs1 = New ADODB.Recordset

rs1.CursorType = adOpenStatic
rs1.CursorLocation = adUseClient
rs1.LockType = adLockPessimistic
rs1.Source = ("select * from shift_details ")
Set rs1.ActiveConnection = Db
rs1.Open

rs2.Source = ("select * from employee_details ")
rs2.Open

Combo1.AddItem rs1!shift_id
rs1.MoveNext
Loop

Combo2.AddItem rs2!emp_no
rs2.MoveNext
Loop
End Sub
Public Sub inserting()

rs!shift_id = Combo1.Text
rs!emp_id = Combo2.Text
rs!work_id = Combo3.Text
End Sub
Public Sub clear()

Combo1.Text = ""
Combo2.Text = ""
Combo3.Text = ""
End Sub

Combo1.Text = ""
Combo2.Text = ""
Combo3.Text = ""
End Sub

check
If g = True Then
rs.AddNew
inserting
rs.Update
clear
Command1.Enabled = True
ElseIf g = False Then
MsgBox "CANNOT INSERT EMPTY RECORD", vbOKOnly, "WATCH
OUT"
End If
MsgBox " Record have be entered sucessfully"
End Sub
If rs.EOF = False Then
rs.Delete
rs.MoveNext
MsgBox ("Record have been successfully deleted")
Else
MsgBox ("THERE IS NO MORE RECORD PRESENT ")
End If
End Sub

MDIForm1.Show
Me.Hide
End Sub

Dim h As String
Dim i As Long
Dim j As Long
Dim g As Long
enab (False)
rs.MoveFirst
g=0
Do While Not rs.EOF
g=g+1
rs.MoveNext
Loop
MsgBox g
MSFlexGrid1.Cols = 4
MSFlexGrid1.Rows = Val(g + 1)
MSFlexGrid1.TextMatrix(0, 0) = "SR.NO"
MSFlexGrid1.TextMatrix(0, 1) = "SHIFT ID"
MSFlexGrid1.TextMatrix(0, 2) = "WORK ID"
MSFlexGrid1.TextMatrix(0, 3) = "EMP ID"
MSFlexGrid1.AllowBigSelection = False
MSFlexGrid1.SelectionMode = flexSelectionByRow
MSFlexGrid1.AllowUserResizing = flexResizeBoth
rs.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 0) = Val(k)
MSFlexGrid1.TextMatrix(k, 1) = rs!shift_id
MSFlexGrid1.TextMatrix(k, 2) = rs!work_id
MSFlexGrid1.TextMatrix(k, 3) = rs!emp_id
On Error GoTo 20:
rs.MoveNext
Next
20: Exit Sub
allocate.Refresh
End Sub
SHIFT SCHEDULE FORM

Dim g As Boolean
Public Sub check()

If Text1.Text = "" Then
g = False
Else: g = True
End If
End Sub

Command1.Enabled = h
End Sub

Db.Open fconnect
rs.Source = ("select * from shift_details")
rs.Open

rs1.Source = ("select * from work_details")
rs1.Open

Combo1.AddItem rs1!work_id
rs1.MoveNext
Loop
End Sub

rs!shift_id = Text1.Text
rs!work_id = Combo1.Text
rs!shift_time = Text2.Text
rs!shift_start_date = Text3.Text
rs!shift_end_date = Text4.Text
End Sub
Public Sub clear()

Text1.Text = ""
Text2.Text = ""
Text3.Text = ""
Text4.Text = ""
Combo1.Text = ""
End Sub

Text1.Text = ""
Text2.Text = ""
Text3.Text = ""
Text4.Text = ""
Combo1.Text = ""
End Sub

check
If g = True Then
rs.AddNew
inserting
rs.Update
clear
OUT"
End If
MsgBox " Record have be entered sucessfully"
End Sub

rs.Delete
rs.MoveNext
MsgBox ("Record have been successfully deleted")
Else
MsgBox ("THERE IS NO MORE RECORD PRESENT ")
End If
End Sub

MDIForm1.Show
Me.Hide
End Sub

Dim h As String
Dim i As Long
Dim j As Long
Dim g As Long
enab (False)
rs.MoveFirst
g=0
Do While Not rs.EOF
g=g+1
rs.MoveNext
Loop
MsgBox g
MSFlexGrid1.TextMatrix(0, 1) = "SHIFT ID"
MSFlexGrid1.TextMatrix(0, 3) = "SHIFT TIME"
MSFlexGrid1.TextMatrix(0, 4) = "SHIFT START DATE"
MSFlexGrid1.TextMatrix(0, 5) = "SHIFT END DATE"
rs.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 1) = rs!shift_id
MSFlexGrid1.TextMatrix(k, 2) = rs!work_id
MSFlexGrid1.TextMatrix(k, 3) = rs!shift_time
MSFlexGrid1.TextMatrix(k, 4) = rs!shift_start_date
MSFlexGrid1.TextMatrix(k, 5) = rs!shift_end_date
On Error GoTo 20:

rs.MoveNext
Next
20: Exit Sub
schedule.Refresh
End Sub
EMPLOYEE OFFICE DETAIL FORM

Dim g As Boolean
Private Sub ADDC_Click()

clear
navig (True)
Text1.SetFocus
Text8.Enabled = False
SAVC.Enabled = True
End Sub
ADDC.Enabled = h
SAVC.Enabled = h
FIRSTC.Enabled = h
NEXTC.Enabled = h
PREVC.Enabled = h
LASTC.Enabled = h
End Sub
Private Sub CANC_Click()

enab (True)
End Sub

Dim h As String
Dim i As Long
Dim j As Long
Dim g As Long
enab (False)
rs.MoveFirst
g=0
Do While Not rs.EOF
g=g+1
rs.MoveNext
Loop
MsgBox g
MSFlexGrid1.TextMatrix(0, 1) = "EMPLOYEE NUMBER"
MSFlexGrid1.TextMatrix(0, 2) = "NAME"
MSFlexGrid1.TextMatrix(0, 3) = "GRADE"
MSFlexGrid1.TextMatrix(0, 4) = "DEPARTMENT"
MSFlexGrid1.TextMatrix(0, 5) = "DESIGNATION"
MSFlexGrid1.TextMatrix(0, 6) = "DATE OF ENTRY"
MSFlexGrid1.TextMatrix(0, 7) = "AGE"
MSFlexGrid1.TextMatrix(0, 8) = "SEX"
rs.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 1) = rs!emp_no
MSFlexGrid1.TextMatrix(k, 2) = rs!emp_name
MSFlexGrid1.TextMatrix(k, 3) = rs!emp_grade
MSFlexGrid1.TextMatrix(k, 4) = rs!department
MSFlexGrid1.TextMatrix(k, 5) = rs!designation
MSFlexGrid1.TextMatrix(k, 6) = rs!date_of_entry
MSFlexGrid1.TextMatrix(k, 7) = rs!age
MSFlexGrid1.TextMatrix(k, 8) = rs!sex
On Error GoTo 20:

rs.MoveNext
Next
20: Exit Sub
Employee.Refresh
End Sub
Private Sub DELC_Click()

DELC.Enabled = True
rs.MoveFirst
Do While Not rs.EOF
If bac = rs!emp_no Then
rs.Delete
Exit Do
Else
rs.MoveNext
End If
Loop
MsgBox ("DELETED FROM EMPLOYEE")
rs1.MoveFirst
Do While Not rs1.EOF

If bac = rs1!emp_no Then
rs1.Delete
Exit Do
Else
rs1.MoveNext
End If
Loop
MsgBox ("RECORD DELETED FROM PERSONAL")
rs2.MoveFirst

rs2.Delete
rs2.MoveNext
Else
rs2.MoveNext
End If
Loop
MsgBox ("RECORDS DELETED FROM WORK")
rs4.MoveFirst

rs4.Delete
Exit Do
Else
rs4.MoveNext
End If
Loop
MsgBox ("DELETED FROM REVIEW")
rs5.MoveFirst

rs5.Delete
Exit Do
Else
rs5.MoveNext
End If
Loop
MsgBox ("DELETED FROM RESULT")
Employee.Refresh
End Sub
Private Sub FIRSTC_Click()
rs.MoveFirst
Text1.Text = rs!emp_no
Combo1.Text = rs!emp_grade
Text3.Text = rs!emp_name
Text10.Text = rs!department
Text4.Text = rs!designation
Text5.Text = rs!date_of_entry
Text6.Text = rs!QUALIFICATION
Text7.Text = rs!date_of_BIRTH
Text8.Text = rs!age
Text9.Text = rs!sex
End Sub

data source = PROJECT"
Db.Open fconnect

rs.Source = ("select * from employee_details")
rs.Open
rs.MoveFirst
Text8.Text = rs!age
Text9.Text = rs!sex
navig (False)
Text1.Enabled = False
SAVC.Enabled = False

rs1.Source = "select * from personal_details"
rs1.Open

rs2.Open

rs4.Source = ("select * from review_details")
rs4.Open

rs5.Source = ("select * from result_details")
rs5.Open
End Sub
Public Sub navig(s As Boolean)

Text1.Enabled = s
Combo1.Enabled = s
Text3.Enabled = s
Text4.Enabled = s
Text5.Enabled = s
Text6.Enabled = s
Text7.Enabled = s
Text8.Enabled = s
Text9.Enabled = s
Text10.Enabled = s
End Sub
Public Sub clear()

Text1.Text = ""
Combo1.Text = ""
Text3.Text = ""
Text4.Text = ""
Text5.Text = ""
Text6.Text = ""
Text7.Text = ""
Text8.Text = ""
Text9.Text = ""
Text10.Text = ""
End Sub
Public Sub check()

If Text1.Text = "" Or Combo1.Text = "" Or Text3.Text = "" Or Text4.Text = ""
Or Text5.Text = "" Or Text6.Text = "" Or Text7.Text = "" Or Text8.Text = ""
Or Text9.Text = "" Or Text10.Text = "" Then
g = False
Else: g = True
End If
End Sub

rs!emp_no = Text1.Text
rs!emp_name = Text3.Text
rs!emp_grade = Combo1.Text
rs!department = Text10.Text
rs!designation = Text4.Text
rs!date_of_entry = Text5.Text
rs!QUALIFICATION = Text6.Text
rs!date_of_BIRTH = Text7.Text
rs!age = Text8.Text
rs!sex = Text9.Text
End Sub
Private Sub LASTC_Click()
rs.MoveLast
Text8.Text = rs!age
Text9.Text = rs!sex
End Sub
Private Sub MSFlexGrid1_Click()

Dim numb As Integer
numb = 0
numb = MSFlexGrid1.Row
MsgBox numb
bac1 = MSFlexGrid1.TextMatrix(numb, 1)
MsgBox bac1
End Sub
Private Sub NEXTC_Click()

rs.MoveNext
End If
If rs.EOF = True Then
rs.MovePrevious
MsgBox ("YOU ARE WATCHING THE LAST RECORD")
End If
Text8.Text = rs!age
Text9.Text = rs!sex
End Sub
Private Sub PREVC_Click()
rs.MovePrevious
If rs.BOF = True Then

rs.MoveFirst
MsgBox ("YOU ARE WATCHING THE FIRST RECORD")
End If
Text8.Text = rs!age
Text9.Text = rs!sex
End Sub
Private Sub SAVC_Click()

check
If g = True Then
rs.AddNew
inserting
rs.Update
OUT"
End If
End Sub
Private Sub combo1_Validate(Cancel As Boolean)

If Combo1.Text = "" Then
MsgBox "EMPTY FIELD", vbInformation, "ERROR"
Cancel = True
End If
End Sub
Private Sub Text10_KeyPress(KeyAscii As Integer)

Dim OP As String
Dim comp As Boolean
comp = Chr(KeyAscii) Like "[A-Z a-z]"
If comp = False And KeyAscii <> 8 And KeyAscii <> 13 And KeyAscii <> 32 Then
KeyAscii = 0
RES = MsgBox("ENTER ONLY CHARACTERS", vbOKOnly, "error")
End If
End Sub
Private Sub Text10_Validate(Cancel As Boolean)
Cancel = True
End If
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
RES = MsgBox("ENTER ONLY UPPERCASE AND LOWERCASE
CHARACTERS", vbOKOnly, "error")
End If
End Sub

Cancel = True
End If
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
RES = MsgBox("ENTER ONLY CHARACTERS", vbOKOnly, "error")
End If
End Sub

Cancel = True
End If
End Sub
Private Sub Text5_LostFocus()

Dim a As String
Dim b As String
Dim MON As Date
a = Text5.Text
b = Left(a, 2)
d = Val(b)
If d > 31 Then
MsgBox ("NOT VALID DATE")
Text5.Text = ""
Text5.SetFocus
Exit Sub
End If
c = Mid(a, 4, 2)
f = Val(c)
If f > 12 Then
MsgBox ("MONTH NOT VALID")
Text5.Text = ""
Text5.SetFocus
Exit Sub
End If
k = Right(a, 2)
m = Val(k)
If m > 2001 Then
MsgBox ("NOT VALID YEAR")
Text5.Text = ""
Text5.SetFocus
Exit Sub
End If
If Len(Format(a, "DD/MM/YYYY")) <> 10 Then

MsgBox "wrong format"
Text5.Text = ""
Text5.SetFocus
Else
fg = Format(Now, "DD/MM/YYYY")
If MON > fg Then
MsgBox ("DATE SHOULD NOT BE MORE THAN SYSTEM
DATE")
Text5.Text = ""
Text5.SetFocus
End If
End If
Exit Sub
End Sub

Cancel = True
End If
End Sub

Cancel = True
End If
End Sub

Dim a As String
Dim b As String
Dim MON As Date
a = Text7.Text
b = Left(a, 2)
d = Val(b)
If d > 31 Then
Text7.Text = ""
Text7.SetFocus
Exit Sub
End If
c = Mid(a, 4, 2)
f = Val(c)
If f > 12 Then
Text7.Text = ""
Text7.SetFocus
Exit Sub
End If
k = Right(a, 2)
m = Val(k)
If m > 2001 Then
Text7.Text = ""
Text7.SetFocus
Exit Sub
End If
If MON = Len(Format(a, "DD/MM/YYYY")) > 10 Then

Text7.Text = ""
Text7.SetFocus
Else
u = Year(Format(a, "DD/MM/YYYY"))
MsgBox u
v = Year(fg)
MsgBox v
X=v-u
Text8.Text = X
If MON > fg Then

DATE")
Text7.Text = ""
Text7.SetFocus
End If
End If
Exit Sub
u = Year(MON)
v = Year(fg)
X=v-u
Text8.Text = X
End Sub

Cancel = True
End If
End Sub
If KeyAscii <> 70 And KeyAscii <> 77 Then
KeyAscii = 0
MsgBox ("ENTER [F] FOR FEMALE OR [M] FOR MALE")
End If
End Sub

Dim j As String
Dim out As Date
rs.MoveLast
X = rs!emp_no
h = Left(X, 1)
Y = Right(X, 1)
t = Val(Y)
Y=Y+1
j = Text5.Text
out = Format(j, "dd/mm/yyyy")
ref = CDate(out)
l = Month(out)
'P = Val(l)
r = Year(out)
'F = Val(r)
Text1.Text = h & l & r & Y
End Sub

Cancel = True
End If
End Sub
REVIEW GRID FORM
Dim h As String
fconnect = "DRIVER = msdasql.1;" & " UID = scott;" & " PWD = tiger;" & "
Db.Open fconnect
rs6.LockType = adLockOptimistic
f = "select * from work_details "
rs6.Source = f
rs6.Open
rs6.MoveFirst
g=0
g=g+1
rs6.MoveNext
Loop
'MsgBox g
i=1
MSFlexGrid1.TextMatrix(0, 0) = "SR No."

MSFlexGrid1.TextMatrix(0, 1) = "WORK_ID"
MSFlexGrid1.TextMatrix(0, 2) = "NAME"
MSFlexGrid1.TextMatrix(0, 3) = "GRADE"
MSFlexGrid1.TextMatrix(0, 4) = "REPORTING OFFICER"
'MSFlexGrid1.DragMode = 1
rs6.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 1) = rs6!work_id
MSFlexGrid1.TextMatrix(k, 2) = rs6!Name
MSFlexGrid1.TextMatrix(k, 3) = rs6!grade
' MSFlexGrid1.TextMatrix(k, 4) = rs6!reporting_officer_id
On Error GoTo 20:
rs6.MoveNext
Next
20: Exit Sub
End Sub
Private Sub MSFlexGrid1_Click()

Dim a As Integer
a = MSFlexGrid1.Row
MsgBox a
b = MSFlexGrid1.TextMatrix(a, 1)
MsgBox b
End Sub
MDI FROM
Private Sub admin_Click()

Load Password
Password.Show
End Sub
Private Sub MDIForm_Load()

reporting.Visible = True
On Error GoTo 20
Db.open fconnect
f = "select * from work_details"
rs13.Source = f
rs13.open
rs13.MoveFirst
g=0
G=g+1
rs13.MoveNext
Loop
'MsgBox g
If g >= 1 Then
Load (GRIDF)
GRIDF.Show
Else: GoTo 20
20:
Exit Sub
End If
End Sub
Private Sub official_Click()

Load Employee
Employee.Show
End Sub
Private Sub p_Click()

points.Show
End Sub
Private Sub personal1_Click()

Load Personal
Personal.Show
End Sub
Private Sub points_Click()

points.Show
End Sub
Private Sub reporting_Click()

report.Show
End Sub
Private Sub SA_Click()

allocate.Show
End Sub
Private Sub SS_Click()

schedule.Show
End Sub
Private Sub WK_Click()

Work.Show
End Sub
PASSWORD FORM
Dim d As Integer

End
End Sub

fconnect = "DRIVER =MSDASQL.1 ;" & " UID = scott;" & " PWD = tiger;" & "
Db.open fconnect

rs.LockType = adLockOptimistic
rs.Source = ("select * from admin")
rs.open
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

Cancel = True
End If
End Sub
rs.MoveFirst
Do Until rs.EOF
If (Text1.Text = rs!userid) And (Text2.Text = rs!Password) Then
review.Show
Me.Hide
Exit Sub
End If
rs.MoveNext
Loop
If i = 3 Then
MsgBox "invalid user login!", vbOKOnly, "logon"
MsgBox "login failed", vbOKOnly, "logon"
End
End If
MsgBox "invalid user login try again!", vbOKOnly, "logon"
Text2.Text = ""
Text2.SetFocus
i=i+1
End Sub
PERSONAL DETAIL FORM

Dim i As Integer
Dim g As Boolean

Work.Show
End Sub

Unload Personal
End Sub
Private Sub FIRSTC_Click()
rs.MoveFirst
Text2.Text = rs!Address
Text3.Text = rs!city
Text4.Text = rs!country
Text5.Text = rs!zip_code
Text6.Text = rs!phone
Text7.Text = rs!e_mail
End Sub

Db.open fconnect

rs1.Source = ("select * from employee_details")
rs.Source = ("select * from personal_details")
rs.open
rs1.open

Combo1.AddItem rs1!emp_no
rs1.MoveNext
Loop
SAVC.Enabled = True
End Sub
Public Sub check()
If Combo1.Text = "" Or Text2.Text = "" Or Text3.Text = "" Or Text4.Text = ""
Or Text5.Text = "" Or Text6.Text = "" Or Text7.Text = "" Then
g = False
Else: g = True
End If
End Sub

rs!emp_no = Combo1.Text
rs!Address = Text2.Text
rs!city = Text3.Text
rs!country = Text4.Text
rs!zip_code = Text5.Text
rs!phone = Text6.Text
rs!e_mail = Text7.Text
End Sub
Private Sub LASC_Click()
rs1.MoveLast
Text1.Text = rs1!emp_no
Text2.Text = rs1!Address
Text3.Text = rs1!city
Text4.Text = rs1!country
Text5.Text = rs1!zip_code
Text6.Text = rs1!phone
Text7.Text = rs1!e_mail
End Sub
Private Sub NEXC_Click()

If rs1.EOF = False Then
rs1.MoveNext
End If
If rs1.EOF = True Then
MsgBox ("THIS IS THE LAST RECORD")
Else
End If
End Sub
rs1.MovePrevious
If rs1.BOF = True Then
rs1.MoveFirst
MsgBox ("YOU ARE VIEWING THE FIRST RECORD")
End If
End Sub

check
If g = True Then
rs.AddNew
inserting
rs.Update
OUT"
End If
clear
End Sub

Text1.Enabled = s
Text2.Enabled = s
Text3.Enabled = s
Text4.Enabled = s
Text5.Enabled = s
Text6.Enabled = s
Text7.Enabled = s
End Sub
Public Sub clear()

Text2.Text = ""
Text3.Text = ""
Text4.Text = ""
Text5.Text = ""
Text6.Text = ""
Text7.Text = ""
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub

If KeyAscii <> 8 And KeyAscii < 48 Or KeyAscii > 57 Then
KeyAscii = 0
MsgBox ("ENTER ONLY NUMBERS")
End If
End Sub

SAVC.Enabled = True
End Sub
POINT FORM
End
End Sub

Db.open fconnect
rs9.LockType = adLockOptimistic
rs9.open
rs9.MoveFirst
g=0
g=g+1
rs9.MoveNext
Loop
MsgBox g
i=1
MSFlexGrid1.TextMatrix(0, 0) = "SR. NO"

MSFlexGrid1.TextMatrix(0, 1) = "EMP NO"
MSFlexGrid1.TextMatrix(0, 2) = "JOB KNOWLEDGE"
MSFlexGrid1.TextMatrix(0, 3) = "ORGANISING ABILITY"
MSFlexGrid1.TextMatrix(0, 4) = "COST EFFECTIVENESS"
MSFlexGrid1.TextMatrix(0, 5) = "TEAM EFFECTIVENESS"
MSFlexGrid1.TextMatrix(0, 6) = "INITIATIVE"
MSFlexGrid1.TextMatrix(0, 7) = "JUDGEMENT"
MSFlexGrid1.TextMatrix(0, 8) = "ADAPTABILITY"
MSFlexGrid1.TextMatrix(0, 9) = "DEVELOPMENT_OF_SUBORDINATES"
MSFlexGrid1.TextMatrix(0, 10) = "COMMUNICATION_SKILL"
MSFlexGrid1.TextMatrix(0, 11) = "PEER_RELATIONSHIP"
MSFlexGrid1.TextMatrix(0, 12) = "Average"
rs9.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 1) = rs9!emp_no
MSFlexGrid1.TextMatrix(k, 2) = rs9!JOB_KNOWLEDGE
MSFlexGrid1.TextMatrix(k, 3) = rs9!ORGANISING_ABILITY
MSFlexGrid1.TextMatrix(k, 4) = rs9!COST_EFFECTIVENESS
MSFlexGrid1.TextMatrix(k, 5) = rs9!TEAM_EFFECTIVENESS
MSFlexGrid1.TextMatrix(k, 6) = rs9!INITIATIVE
MSFlexGrid1.TextMatrix(k, 7) = rs9!JUDGEMENT
MSFlexGrid1.TextMatrix(k, 8) = rs9!ADAPTABILITY
MSFlexGrid1.TextMatrix(k, 9) = rs9!
DEVELOPMENT_OF_SUBORDINATES
MSFlexGrid1.TextMatrix(k, 10) = rs9!COMMUNICATION_SKILL
MSFlexGrid1.TextMatrix(k, 11) = rs9!PEER_RELATIONSHIP
MSFlexGrid1.TextMatrix(k, 12) = rs9!Average
On Error GoTo 20:

rs9.MoveNext
Next
20: Exit Sub
End Sub
REPORT FORM
DataReport1.Show
End Sub

DataReport2.Show
End Sub

DataReport3.Show
End Sub

DataReport4.Show
End Sub

DataReport4.Show
End Sub

End
End Sub

DataReport6.Show
End Sub

DataReport7.Show
End Sub
RESULT FORM
Dim g As Boolean
Private Sub Combo1_Change()

Dim str As String
str = Combo1.Text
rs.MoveFirst
Do While rs.EOF = False

Combo1.Text = rs!emp_no
If str = rs!emp_no Then
Text2.Text = rs!work_id
Text3.Text = rs!Target
Text7.Text = rs!review_date
Exit Sub
Else:
rs.MoveNext
End If
Loop
End Sub

Unload Result
review.Show
End Sub

Db.open fconnect

rs5.open

rs.open
Combo1.Text = rs!emp_no
SAVC.Enabled = True
Command1.Enabled = False
End Sub
Public Sub check()

If Combo1.Text = "" Or Text3.Text = "" Or Text5.Text = "" Or Text6.Text = ""
Or Text7.Text = "" Or Text8.Text = "" Or Text9.Text = "" Or Text10.Text = ""
Or Text11.Text = "" Or Text12.Text = "" Or Text13.Text = "" Then
g = False
Else: g = True
End If
End Sub

rs5!emp_no = Combo1.Text
rs5!Average = Text3.Text
rs5!JOB_KNOWLEDGE = Text5.Text
rs5!ORGANISING_ABILITY = Text6.Text
rs5!COST_EFFECTIVENESS = Text7.Text
rs5!TEAM_EFFECTIVENESS = Text8.Text
rs5!INITIATIVE = Text9.Text
rs5!JUDGEMENT = Text10.Text
rs5!ADAPTABILITY = Text11.Text
rs5!DEVELOPMENT_OF_SUBORDINATES = Text14.Text
rs5!COMMUNICATION_SKILL = Text12.Text
rs5!PEER_RELATIONSHIP = Text13.Text
End Sub

check
If g = True Then
rs5.AddNew
inserting
rs5.Update
OUT"
End If
End Sub

KeyAscii = 0
End If
End Sub

MsgBox "EMPTY FIELD", vbExclamation, "ERROR"
Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub
Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

d = Val(Text5.Text) + Val(Text6.Text) + Val(Text7.Text) + Val(Text8.Text) +
Val(Text9.Text) + Val(Text10.Text) + Val(Text11.Text) + Val(Text12.Text) +
Val(Text13.Text) + Val(Text14.Text)
Text3.Text = d / 10
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub

KeyAscii = 0
End If
End Sub

Cancel = True
End If
End Sub
REVIEW DETAILS FORM

Dim g As Boolean

clear
navig (True)
Text4.SetFocus
SAVE.Enabled = True
End Sub
Private Sub ADVC_Click()

Result.Show
End Sub
Private Sub Combo2_Click()

Dim str As String
str = Combo2.Text
rs.MoveFirst

Text2.Text = rs!work_id
Text3.Text = rs!Targets
Text7.Text = rs!review_date
Exit Sub
Else: rs.MoveNext
End If
Loop
End Sub

Db.open fconnect

rs.Source = ("select * from work_details")

rs1.Source = ("select * from review_details")
rs.open
rs1.open

Combo2.AddItem rs!emp_no
rs.MoveNext
Loop
navig (False)
g = True
SAVE.Enabled = True
End Sub

Combo2.Enabled = s
Text2.Enabled = s
Text3.Enabled = s
Text4.Enabled = s
Text5.Enabled = s
Text6.Enabled = s
Text7.Enabled = s
Text8.Enabled = s
End Sub
Public Sub clear()

Combo2.Text = ""
Text2.Text = ""
Text3.Text = ""
Text4.Text = ""
Text5.Text = ""
Text6.Text = ""
Text7.Text = ""
Text8.Text = ""
End Sub
Public Sub check()

If Combo2.Text = "" And Text2.Text = "" And Text3.Text = "" And Text4.Text =
"" And Text5.Text = "" And Text6.Text = "" And Text7.Text = "" And
Text8.Text = "" Then
g = False
Else: g = True
End If
End Sub
Private Sub SAVE_Click()

search.Enabled = True
check
If g = True Then
rs1.AddNew
inserting
rs1.Update
OUT"
End If
SAVE.Enabled = False
End Sub

rs1!work_id = Text2.Text
rs1!per_done = Text5.Text
rs1!Task_given = Text3.Text
rs1!remarks = Text6.Text
rs1!review_date = Text7.Text
rs1!points = Text8.Text
rs1!success = Text4.Text
End Sub
Private Sub SEARCH_Click()

Dim h As String
Dim i As Long
Dim j As Long
Dim g As Long
enab (False)
rs1.MoveFirst
g=0

g=g+1
rs1.MoveNext
Loop
MsgBox g
i=1
MSFlexGrid1.TextMatrix(0, 1) = "EMPLOYEE NUMBER"
MSFlexGrid1.TextMatrix(0, 3) = "TARGET"
MSFlexGrid1.TextMatrix(0, 4) = "PERCENTAGE"
MSFlexGrid1.TextMatrix(0, 5) = "REMARKS"
MSFlexGrid1.TextMatrix(0, 6) = "REVIEW DATE "
MSFlexGrid1.TextMatrix(0, 7) = "POINTS"
MSFlexGrid1.TextMatrix(0, 8) = "SUCESS"
rs1.MoveFirst
For k = 1 To g
MSFlexGrid1.TextMatrix(k, 1) = rs1!emp_no
MSFlexGrid1.TextMatrix(k, 2) = rs1!work_id
MSFlexGrid1.TextMatrix(k, 3) = rs1!Task_given
MSFlexGrid1.TextMatrix(k, 4) = rs1!per_done
MSFlexGrid1.TextMatrix(k, 5) = rs1!remarks
MSFlexGrid1.TextMatrix(k, 6) = rs1!review_date
MSFlexGrid1.TextMatrix(k, 7) = rs1!points
MSFlexGrid1.TextMatrix(k, 8) = rs1!success
On Error GoTo 20:
rs1.MoveNext
addc.Enabled = True
Next
20: Exit Sub
review.Refresh
End Sub

addc.Enabled = h
SAVE.Enabled = h
End Sub
START FORM
Load MDIForm1
MDIForm1.Show
End Sub

Command1.ToolTipText = "Click To Start"
End Sub

End
End Sub

Command2.ToolTipText = "Click To End"
End Sub
WORK FORM
Dim g As Boolean

clear
Text1.Enabled = True
Combo2.Enabled = True
EXITC.Enabled = True
SAVC.Enabled = True
ADDC.Enabled = True
End Sub
Private Sub Combo1_KeyPress(KeyAscii As Integer)

MsgBox "read only", vbCritical, "ERROR"
End Sub
Private Sub Combo2_Click()
Dim str As String
str = Combo2.Text
rs.MoveFirst
Text3.Text = rs!emp_grade
Exit Sub
Else: rs.MoveNext
End If
Loop
End Sub
Private Sub EXITC_Click()

Unload Work
Load GRIDF
GRIDF.Show
End Sub
Private Sub fistrc_Click()
rs2.MoveFirst
Combo2.Text = rs2!emp_no
Text1.Text = rs2!work_id
Text2.Text = rs2!Name
Text3.Text = rs2!grade
Text4.Text = rs2!Targets
Text5.Text = rs2!start_date
Text6.Text = rs2!review_date
Text7.Text = rs2!end_date
Combo1.Text = rs2!reporting_officer_id
Combo3.Text = rs2!Status
End Sub

Db.open fconnect

rs1.Source = ("select * from personal_details")
rs3.Source = ("select * from review_officer")
rs.open
rs1.open
rs2.open
rs3.open

Combo2.AddItem rs!emp_no
rs.MoveNext
Loop

Combo1.AddItem rs3!Name
rs3.MoveNext
Loop
navig (False)
g = True
End Sub

Combo2.Enabled = s
Text1.Enabled = s
Text2.Enabled = s
Text3.Enabled = s
Text4.Enabled = s
Text5.Enabled = s
Text6.Enabled = s
Text7.Enabled = s
Combo1.Enabled = s
Combo3.Enabled = s
End Sub
Public Sub clear()

Combo2.Text = ""
Text1.Text = ""
Text2.Text = ""
Text3.Text = ""
Text4.Text = ""
Text5.Text = ""
Text6.Text = ""
Text7.Text = ""
Combo1.Text = ""
Combo3.Text = ""
End Sub
Private Sub LASTC_Click()
rs.MoveLast
Text2.Text = rs2!Name
Text4.Text = rs2!Targets
Combo1.Text = rs2!reporting_officer_id
End Sub
Private Sub MODC_Click()
End Sub
Private Sub NEXTC_Click()
If rs2.EOF = False Then

rs2.MoveNext
End If
If rs2.EOF = True Then

MsgBox ("THIS IS THE LAST RECORD")
Else
Text2.Text = rs2!emp_name
Text4.Text = rs2!Target
Combo1.Text = rs2!repositing_office_id
End If
End Sub

rs2.MovePrevious
If rs2.BOF = True Then

rs2.MoveFirst
MsgBox ("YOU ARE VIEWING THE FIRST RECORD")
End If
Text2.Text = rs2!emp_name
Text4.Text = rs2!Target
Combo1.Text = rs2!repositing_office_id
End Sub

rs2!work_id = Text1.Text
rs2!Name = Text2.Text
rs2!grade = Text3.Text
rs2!Targets = Text4.Text
rs2!start_date = Text5.Text
rs2!review_date = Text6.Text
rs2!end_date = Text7.Text
rs2!reporting_officer_id = Combo1.Text
rs2!Status = Combo3.Text
End Sub

SAVC.Enabled = True
If g = True Then
rs2.AddNew
inserting
rs2.Update
clear
OUT"
End If
EXITC.Enabled = True
End Sub

Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub
Dim OP As String
Dim comp As Boolean
KeyAscii = 0
End If
End Sub
Private Sub Text5_Click()

Text5.Text = Date
End Sub

Dim a As String
Dim b As String
Dim MON As Date
a = Text5.Text
b = Left(a, 2)
d = Val(b)
If d > 31 Then
Text5.Text = ""
Text5.SetFocus
Cancel = True
Exit Sub
End If
c = Mid(a, 4, 2)
f = Val(c)
If f > 12 Then
Text5.Text = ""
Text5.SetFocus
Cancel = True
Exit Sub
End If
k = Right(a, 2)
m = Val(k)
If m > 2001 Then
Text5.Text = ""
Text5.SetFocus
Cancel = True
Exit Sub
End If

On Error GoTo 10
Text5.Text = ""
Text5.SetFocus
Cancel = True
Else
MON = Format(a, "DD/MM/YYYY")
If MON > fg Then

MsgBox ("DATE SHOULD NOT BE MORE THAN SYSTEM DATE")
Text5.Text = ""
Text5.SetFocus
Cancel = True
10:
MsgBox ("WRONG ENTRY")
Exit Sub
End If
End If
Exit Sub
End Sub

Text6.Text = Date
End Sub

Dim a As String
Dim b As String
Dim MON As Date
a = Text6.Text
b = Left(a, 2)
d = Val(b)
If d > 31 Then
Text6.Text = ""
Text6.SetFocus
Cancel = True
Exit Sub
End If
c = Mid(a, 4, 2)
f = Val(c)
If f > 12 Then
Text6.Text = ""
Text6.SetFocus
Cancel = True
Exit Sub
End If
k = Right(a, 2)
m = Val(k)
If m > 2001 Then
Text6.Text = ""
Text6.SetFocus
Cancel = True
Exit Sub
End If

Text6.Text = ""
Text6.SetFocus
Cancel = True
Else
MON = Format(A, "DD/MM/YYYY")
If MON > fg Then
DATE")
Text6.Text = ""
Text6.SetFocus
Cancel = True
End If
End If
Exit Sub
End Sub

Text7.Text = Date
End Sub
Dim a As String
Dim b As String
Dim MON As Date
a = Text7.Text
b = Left(a, 2)
d = Val(b)
If d > 31 Then
Text7.Text = ""
Text7.SetFocus
Cancel = True
Exit Sub
End If
c = Mid(a, 4, 2)
f = Val(c)
If f > 12 Then
Text7.Text = ""
Text7.SetFocus
Cancel = True
Exit Sub
End If
k = Right(a, 2)
m = Val(k)
If m > 2001 Then

Text7.Text = ""
Text7.SetFocus
Cancel = True
Exit Sub
End If

Text7.Text = ""
Text7.SetFocus
Cancel = True
Else
MON = Format(a, "DD/MM/YYYY")
If MON > fg Then
DATE")
Text7.Text = ""
Text7.SetFocus
Cancel = True
End If
End If
Exit Sub
End Sub
FUTURE SCOPE
Like all other systems this system will remain
feasible in the long run only if it provides the
solutions to the current and future needs of the call
centers and must be up to date as per the
requirement of the call centers, it should evolve
continually so as to incorporate the necessary
changes. In addition, changes in the hardware and
software platforms may also make it necessary to
port the current application to that specific platform.
ENHANCEMENT OF THE PROJECT
• Further enhancement of the s/w will occur at the
time of its design phase.
• The enhancement simply depends upon the
requirements that we face at the time of s/w
implementation.
• The tables can be manipulated at the time of
database formation and its normalization.
• The modules can also be changed at the time of
final s/w design under the principle of
modularity i.e. based on cohesion and coupling
factors.
• Even we can make changes to the s/w of the call
center to make it compatible with the selected
software technology it means visual basic and
oracle-8.
LIMITATIONS OF THE PROJECT
The project I am making is a real life project;
still there are few loopholes, which should be
taken care in the long term. The project I am
making is used in fewer companies because it is
a traditional system of maintaining the
employee’s performances manually. So as and
when time changes few more details may be
required in this project, hence we have updated
it at regular interval of time. Few limitations
that I can oversee at this point of time are as
under: -
1. This application is for standalone machine.
2. Not used within a network.
3. Typical (Or as told by the clients).
4. Using backend as Oracle (it may or may not
be available at client end).

APPENDIX
Data Control :-
The data control gives you access to database without any programming.
Module :-
Modules are used to store procedure. Procedure stored in a module can be
called from any part of the application. This is one method by which
forms and procedures in different forms can exchange information.
Text Box:-
This control displays that the user can edit.
Frame:-
This control is used to draw boxes on the form and to group other
elements.
Command Button :-
A common button represent an action that is carried out when the used
click the button.
BIBLIOGRAPHY
1. Complete Reference Visual Basic 6.0 - By Hebert Schild
2. Mastering Visual Basic 6.0 - By Evangelos Petroutsos
3. Visual Basic 6 from ground up - By Gary Cornell

Call Center Management System

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Call Center Management System

Uploaded by

Copyright:

Available Formats

ACKNOWLEDGEMENT

Nothing concrete can be achieved without an optimal combination of inspiration and

Call center shift management system

GUI (Graphical User Interface) of the Software will be implemented through

ORACLE DATABASE DRIVER

Open Databases connectivity, or ODBC is a

standard for accessing data. It was designed to

allow the programmer to use a common set of

routines to access the data stored in databases,

regardless of the type of database in which the

data was stored. This meant that once the

programmer was connected to the database using

ODNC, they could manipulate the data without

worrying exactly where the data was stored, or

which type of database was storing it. It provided

interface transparency – so the programmer could

access an Oracle database in the same way that

they accessed a SQL Server Database. So, ODBC

allows you to get at the basic information held in

any database. This gives the programmers

freedom to concentrate onto functionality of the

application without worrying too much about the

underlying data, or even how to access it.

OLE-DB is not next step in the evolution of the

SOFTWARE PRINCIPLE USED

The project uses the Data Access Objects (DAO)

and ADO ActiveX data Object. To interact with the

Database Engine which handles the mechanics of

handles indexing, locking, security and

referential integrity programming interfaces that

gives a complete control of the Database. The

DAO model is collection of object classes that

Corresponds to the structure of a Relational

Database System. Each of the classes provides

properties and methods that allow performing

operations like Creating Database, Defining

Tables, Fields and indexes, Establishing Relation

between tables, querying the database and so on.

This project uses OOPS Object Oriented

First of all let’s talk about the database, which

gives us a strong platform to store the official

details. Using Oracle 8 as a backend gives us an

immense security features and reliable data

source. With its most unique COMMIT and

database. In this project there are eight tables

created in Oracle. Few constraints have also been

defined at backend to create relationships

between the tables.

Connection between the database and the front-end application is

very important. Without a proper connection errors may occur

while saving the data in the table. In my project I have used

ODBC to connect my front-end application with Oracle. For

connection to work properly I have to first create a service name

using Oracle Net Assistant. After creating the service we have to

create ODBC driver, with the help of which I will connect to

Oracle. While creating driver we have to keep an account of the

DSN (Data Source Name) because while connecting to the Oracle

we have to pass DSN for connection.

INTRODUCTION TO PHYSICAL SYSTEM

• Random Access Memory: 64 MB.

• Hard Disk: 10 GB.

• Processor: P I (100 MHZ)

SOFTWARE REQUIREMENT SPECIFICATIONS

Call centers journals, reports, documents etc are