1. ROOM SERVICE 1. a- Answering phone and order taking a- - Greeting with courteous and polite tone (answer before 3 rings maximum, name of restaurant/room service, name of staff) - 3 /
- Ask for number of people that will dine in guestroom
- - aking order (know the menu well) - - !psell (drinks/dessert/coffee, tea) - ! "/ / # - "epeat and confirm the order - $ % - #ndicate approximate time for deliver$ - & ' ( )* - hank the guest for his/her order - + b- Preparation of order b- - %etting up the tra$ (placemat, plate, silverware, napkin, glass (with ice or not, food cover) - , - ./ 012 3452 678- - &ake sure all is clean - 9*:;<=> ? c- e!i"er# and pick-$p % re&o"a! c- @AB - 'nocking on guestroom door sa$ing ("oom %ervice)* - C D E - Greet the guest (smile)) - 9FGHI - Ask the guest where to set up the tra$ - JK, L M - "emove all plastics covers and set up the plate - AB;N" - +rederic ,ibet -escorne O P ./00-1-.2 - 3resent the check and ask the guest if he/she desires an$thing else - QRS =T UJ ? - hank the guest and tell him to call "oom %ervice at 1011 to have the tra$ removed if he/she desires after his meal4 - + VWXYZ[ \]K^AB? _` a 1011 b +rederic ,ibet -escorne O P ./00-1-.2