Team Performance Model

Binesh R Bharathan

Page 1
AGENDA

 Team Performance
• Team work
• Team Player
• Team Leader

 Seven Step Performance

Model (Drexler/Sibbet)
 Why & Who
 What & How
 Who does what, when,
where
 High Performance

 Pros
 Cons

Page 2
Team Work

 Basic Unit of Organization

Structure
 Cooperative effort by a
group of team players to
achieve a common goal
 Achievement is usually
measured by performance
indicator (e.g. Customer
satisfaction, sales growth)
 An effective leader makes a
good team
 Listen to team members
 Support/Coach
 Clear Expectations
 Pay attention/Show interest
 Follow through
 Ask questions
Page 3
Why & Who ??

 1.1Orientation
- Why am I here ??
• Purpose
• Team Identity
• Membership
- Unresolved
• Disorientation
• Uncertainty
• Fear

 1.2 Trust Building

- Who are you ??
• Mutual Regard
• Forthrightness
• Reliability
- Unresolved
• Caution
• Mistrust
• Facade
Page 4
What & How ??

 1.3 Goal Clarification

- What are we doing ??
• Explicit Assumptions
• Clear Integrated Goals
• Shared Vision
- Unresolved
• Apathy
• Skepticism
• Irrelevant Competition

 1.4 Commitment
- How will we do it??
• Assigned Roles
• Allocated Resources
• Decisions Made
- Unresolved
• Dependence
• Resistance

Page 5
Who, does What, When, Where ??

 1.5 Implementation
- Who does what when where ??
• Clear Processes
• Alignment
• Disciplined execution
- Unresolved
• Conflict/Confusion
• Non alignment
• Missed deadlines

 1.6 High Performance

- result achieved !
• Spontaneous interaction
• Synergy
• Surpassing results
- Unresolved
• Overload
• Disharmony

Page 6
Team Performance Model - Diagram

Page 7
 Pros/Cons

 Advantages  Disadvantages
• Interdependence • Viability
• Self Management • Resistance to Change
• Job Competence • Lack of Knowledge
• Job Satisfaction • Failure of Reward System
• Quality Delivery • Group Conflict

Page 8
Thank You

Page 9