ANDREA D.

MENKE





Home Address:
485 Holt Rd
Williamston MI, 48895
Cellular (Preferred): (517)614-4505
Home: (517) 655-2264
E-Mail: andmen33@gmail.com
OBJECTIVE
Further develop knowledge of the information technology industry via a challenging position which fosters creativity and the
passion to learn.
EDUCATION
LANSING COMMUNITY COLLEGE, 9/2013-Present
Associates in Business Degree - Computer Programmer/Analyst (E-Pathways Program)
Anticipated Graduation: 5/2015 Achievements: Deans List, Phi Theta Kappa Honors Society
Relevant Courses: Introduction to Computer Programming, Python language, Introduction to Computer Information Systems, Internet
Literacy, Systems Analysis and Design, VB.Net, Biology, Mobile Application Development, Web Development

UNIVERSITY OF MICHIGAN-DEARBORN, 9/2012-6/2013
Pre-requisites for I nformation Technology Management and Behavioral Sciences
Relevant Courses: Business Writing & Rhetoric, Business in a Changing World, Psychology
Participated in the Information Technology Club, helped organized fundraising and alumni events
Exhibited organization, responsibility and the ability to budget both money and time by working full-time and over-time during the
school year

RELEVANT PROFESSIONAL EXPERIENCE
VISALUS, Hybrid Agent, 5/2012-8/2013
-Promoted from lowest tier of caller support to highest within first month of employment
-Received multiple cash bonuses for increasing monthly volume of sales and customer retention
-Selected to be placed on the first experimental escalation team
-Developed and managed a QR Code tour for people interested in a self-guided tour of the facilities
-Handled in-bound calls identified and corrected any errors, issues or complaints
-Provided the utmost amount of respect and consideration to coworkers and promoters
-Managed customer, promoter and leadership support account(s), e-mails, as well as on the customer retention team
-Assisted in reaching daily revenue goals by assisting customers in understanding and applying coupons and promotions
MICHIGAN HOUSE OF REPRESENTATIVES, Legislative Assistant, 2/2011- 9/2011
-Promoted from legislative intern after 3 months
-Managed the representative's schedule, filed documents, and handled incoming calls
-Helped constituents file correct forms for unemployment, for corresponding district
-Attended events and meetings with the representative
DEMONSTRATED AND TECHNICAL SKILLS
Contextualizes difficult situations as learning situations
Professionalism in multiple contexts
Ability to multi-task in complex environment
Ability to effectively manage complex tasks under
pressure
Resourcefulness and use of effective problem solving
regarding presented concerns
Basic knowledge of SQL
Client retention via effective communication and
Proficient in Microsoft Word, PowerPoint, Excel,
Access and Visio
Basic knowledge of computer hardware
Introductory knowledge of the Python language and
computer programming
Able to read, write, and understand logic diagrams
and UMLs

VOLUNTEERING AND COMMUNITY SERVICE
Dewitt Community Church Free Clinic Ronald McDonald House Williamston Methodist Church
ACCENTURE MiCSES Project, Legal Team Development Intern, 1/2014-5/2014
-Self-taught SQL as well as how to write queries and manipulate information in complex databases
-Developed testing plans that verified the location, creation and contents of tables
-Attended meetings with the client and managers to determine application requirements
-Participated in company culture; contributed to the weekly newsletter and helped with the yearly employee gala
-Became familiar with the business life cycle, system and technical designs, as well as the software used to manage them
-Handled secure and sensitive information on a daily basis. Worked with State of Michigan, Accenture and Compuware employees
-Used Sharepoint, Oracle Toad, Rational, Outlook and Excel