Kristan A.

Matthews
1234 Petey Pirate Lane
Greenville, NC 27858

252.555.7890
kristan.matthews@yahoo.com

CORE STRENGTHS

Sales/Advertising
Attention to Detail
Organization and Prioritizing
Account Management
Hospitality/Personable

Multi-Tasking
Invoice Processing/Billing
Customer Profiling/Relations
Merchandising/Merchandise Marketing
Computer Software Proficiency

EDUCATION
2013

Wake Technical Community College, Raleigh, NC

Associate of Business Administration and Management
Certificate in Leadership

2015

East Carolina University College of Business, Greenville, NC

Bachelor of Science in Marketing and Supply Chain Management

PROFESSIONAL EXPERIENCE
The Country Club of North Carolina
Pinehurst, NC
Membership Services/Coordinator- May 2013-Present

Managed member records/files and database.

Management over reception areas including member and guest services. Accommodating members, rental cottage
guests, special events, and daily operational needs.
Administrative support assisting executive committees, Board of Directors and executive staff in daily operations
and large-scale tournaments, and events.
Designed and implemented new member orientation and gift basket.
Mass member communications: E-Blasts, Website, Mailings, Tournament invitations, and marketing.
Carolina Country Club
Raleigh, NC
Food and Beverage Captain/Bridal Assistant - February 2009-September 2013

Mass Communication with internal and external members.

Managed member billing and inventory control for the club to keep profit margins rising and membership
overhead at a minimum to ensure member satisfaction and growth for the club year to year.
Implemented a new standing member event in the lull seasons to increase member participation, increase revenue
as well as enhancing existing member favorites such as wine society dinners and educational events.

Bailey`s Fine Jewelry

Raleigh, NC
Sales Associate/ Sales Support Representative - July 2012- April 2013

Providing each and every customer the B.E.E. Baileys Extraordinary Experience is the structure of customer
service with gracious hospitality to maintain the loyalty of satisfied customers.
Maintaining the sales support center (office) with creating and updating customer profiles, billing and all daily
functions of the office.
Designed and built new creative merchandising displays to excite customers on each visit with new arrivals of
product, to reorganization of original merchandise to attract the repeat customer.
Exercising effective conflict resolution involving repairs, returns and exchanges to keep success and growth of the
business competitive.

SKILLS
Proficient in Microsoft Office Word, Excel, Access and PowerPoint; Jonas and Encore Club Management Systems; Jonas
and Encore POS; and ACS Retail Management Systems.
ORGANIZATIONS
NACE Member (2011-Present), CMAA Member (2013-Present), PCMA Member (2013-2014)