Colleen Pyle

179 Linwell Road St. Catharines, ON, L2N 1R8 (905) 325-3722 colleenpyle35@gmail.com

Profile
Motivated and personable business professional working toward an Office
Administration Diploma with a successful 12-year track record of Customer Service, Team
Management, Office and file Management and Merchandising. Talent for quickly mastering
technology Attained Presidents Honour Roll with courses on Microsoft Word, Access,
Power Point, Simply Accounting, and Excel. Accustomed to handling sensitive, confidential
records.
Flexible and versatile able to maintain professional attitude under pressure. Poised
and competent with demonstrated ability to easily transcend cultural differences. Excellent
team-building skills. Diplomatic and tactful with professionals and non-professionals at all
levels.

Skills Summary

Report Preparation
Written Correspondence
General Office Skills

Mail Merge
Customer Service
Scheduling

Minutes of Meetings
Front-Office Operations
Database entry and creation

Professional Experience
MANAGEMENT/TRAINING
Supervised and delegated tasks with follow-up, motivated and enabled employees, and
used problem solving skills to maintain smooth store operations.

Interviewed and trained new employees in all aspects of respective positions; prepared
and administered additional training for current employees looking to advance.

Prepared reports/completed forms for, and communicated daily with, supervisors and/or
head office through mail, phone, tele-conference, E-mail.

CUSTOMER SERVICE/COMMUNICATION/OFFICE ADMINISTRATION

Exceeded customers expectations on a daily basis with patience, enthusiasm, active
listening, and a smile to achieve success in meeting and surpassing sales goals.

Displayed excellent communication skills when interacting with Head Office, customers,
and employees whether by written or face-to-face interactions.

Prepared reports at store level, performed data entry, as well as inventoried, ordered,
planned and merchandised stock, displays, signage and sales.

DETAIL MASTERY/ORGANIZATION
Maintained books and records regarding all financial and personnel transactions.

Created staff schedules based on tasks, customer traffic while keeping within budget.

Prioritized daily tasks for myself and staff, and followed up to ensure plan was on track
and on time.

Appointed Health and Safety Officer at The Shoe Company

Colleen Pyle
179 Linwell Road St. Catharines, ON, L2N 1R8 (905) 325-3722 colleenpyle35@gmail.com

Employment History
CAMPUS CO-CURRICULAR ORGANIZATION Niagara College, NOTL Campus
Peer Tutor in Accounting and Excel, September 2014 to December 2014
THE SHOE COMPANY Pen Centre, St. Catharines, Ontario
Associate Manager, September 2007 to November 2010
QUILTS ETC. Pen Centre, St. Catharines, Ontario
Assistant Manager, 2005 to 2007
PAYLESS SHOESOURCE Fairview Mall, St. Catharines, Ontario
Assistant Manager, 1999 to 2005

Education
NIAGARA COLLEGE Niagara On The Lake, Ontario
Office Administration Executive, Class of 2015
(Two year degree.)
Current GPA- 96%

Additional Training & Experience

Seeking fluency in conversational Japanese through online class offered through Niagara
College with intentions of continuing with further lessons after class is completed.

Professional Accomplishments

Received awards for 5% sales increase year over year and customer service excellence for
two consecutive years with The Shoe Company.
Created and implemented bridal registry and inventory checklist on own time at Quilts
Etc.
Received two consecutive keyboarding certificates for maintaining 70 wpm.
Achieved Presidents Honour Roll for year one of diploma program.