CustomizedProtocolstoAssessUsabilityandAccessibility

ClaireWestlake

WRTG3306
Dr.KyleMattson
September17,2014

(NameofWebsite)Test

UsabilityandAccessibility
Thistestdeterminestheextentaninterfacefacilitatesausersabilitytocompleteroutinetasks.
Sessionsarerecordedandanalyzedtoidentifypotentialareasforimprovementonthesite.

User

Consultant

representsrealuser
hasspecificgoalsthatareproductand
experiencerelated
performsrealtasks

observesandrecordswhattheparticipant
doesandsays
analyzesthedata,problems,and
recommendations

UserProfile
Whoistheuser?

PlacePhoto
Here

Name_______________________________________________
Age____Gender____Location___________________
Education____________________________________________
Occupation___________________________________________

Howmanyhoursaweekdoestheuserusetheinternet?
Whatkindsofwebsitesistheuserlookingat?

Notesonuser:

Usability
Isthebasicconceptofthesiteclear?

HomePage
Whatkindofsiteisthis?

Whatisthissitefor?

Wheredoyoureyesgofirst?

Whatcanyoudoonthesite?

Whatserviceisofferedhere?

Navigation
1. PrimaryNavigation
Aretherelinkstothemainsectionsofthesite?
Yes:Isnavigationthetoplevelofthesiteshierarchy?
Yes:Basicconceptisclear.
No:Donavigationlinksholdanyhierarchyonthesite?
Yes:Basicconceptisokay.
No:Primarynavigationlinksarelocatable,butdisplayedina
sidebarorelsewhereonthesite.Basicconceptisokay.
No:Isthereanoptiontosearchthesite?
Yes:Searchbywordsearch?
Yes:Basicconceptisokay.Butwithoutprimarynavigation,user
mighthavetroublenavigatingthesite.Revisitnavigationdecisions
andconsiderofferingtheuserprimarynavigation.
No:Userwillhaveadifficulttimeknowinghowtousethesite.
Revisitnavigationdecisionsandconsiderofferingtheuserprimary
navigationorsearchbywordsearch.
No:Itisdifficulttonavigatewithoutprimarynavigationandanoptionto
searchthesite.Revistnavigationdecisionsandconsiderofferingtheuser
linkstoprimarynavigationorawaytosearchthesite.

2. SecondaryNavigation
Aretherelinkstosubsectionsofthesite?
Yes:Siteoffersbothprimaryandsecondarynavigation.Usershouldhaveno
troublenavigatingsite.
No:Aretherelinkstothemainsectionsofthesite?

 Yes:Ifbasicconceptofprimarynavigationisclear,usershouldbeableto
navigatesite.Considerofferingtheuserawaytosearchthesite.
No:Siteisdifficulttonavigatewithoutlinkstomainsectionsand
subsections.Revistnavigationdecisionsandconsiderofferingtheuser
linkstonavigationorawaytosearchthesite.

Checktheattributesthatapplytotheinterfacesnavigation:
Useful

Learnable

Effective

Efficient

Notesonnavigation:

Utilities
1. SocialMedia
Aretheorganizationssocialmediaaccountslocatedonthesiteshomepage?
Yes:Socialmediaaccountsareeasytolocate.Ifuserisinterested,theywillhave
noproblemsubscribingtothefeeds.
No:Canthesitessocialmediaaccountsbefoundusingasearchengine?
Yes:Revisittheoptionofdisplayingsocialmedialinksonthesites
homepageforuserstolocateeasily.
No:Doestheorganizationhavesocialaccounts?
Yes:Revisittheoptionofdisplayingsocialmedialinksonthe
siteshomepageforuserstolocateeasily.
No:ApplicationslikeFacebook,Twitter,andInstagramaregreat
toolsforausertostayupdatedonupcomingevents,new
information,orchangesthathappenwithinyourorganization.
Revisittheoptionofcreatingaccountsforyourcompany.
2. Location
Istheorganizationmultisite?
Yes:Doesthesiteofferalistordropdownmenuoflocations?
Yes:Doesthesiteofferamaptochoosealocationnearyou?
Yes:Basicconceptisgreat.Considerprovidingacontactoptionif
theuserhastroublefindingalocation.

3.

No:Embeddingamapintotheinterfacecreatesonelessstepfor
theusertocompleteafterleavingthesite.Considerprovidinga
maptobenefittheuserexperience.
No:Userwillhaveadifficulttimefindingalocationnearestthemif
locationsarenotclearlyidentifiableonthesite.Revisttheoptionof
providingaconventionalwayforuserstoviewlocations.
No:Doesthesiteclearlyidentifywheretheorganizationislocated?
Yes:Basicconceptisgreat.Considerprovidingacontactoptioniftheuser
hastroublefindingalocation.
No:Userwillhaveadifficulttimefindingalocationnearestthemif
locationisnotclearlyidentifiableonthesite.
Register
Doesthesiteofferpubliceventstoitsuser?
Yes:Isregistrationforeventsavailableintheinterfaceofthesite?
Yes:Ifeventsarefeaturedprominentlyonthesiteorinthenavigation,
usershouldhavenotroubleaccessingandregisteringforapublicevent.
No:Isregistrationforeventsfoundonanexternalsite?
Yes:Considerembeddingregistrationintothesitesinterface.This
createsonelesssteptheusermustcompleteafterleavingthesite.
No:Ifrsvpstoaneventareneeded,considerprovidingawayfor
usertoregisteronthesiteforthefeaturedevent.
No:Aretheeventsfeaturedonanexternalsite?
Yes:Considerembeddingtheeventintotheinterfaceofthesite.This
createsonelesssteptheusermustcompleteafterleavingthesite.
No:Areeventsfeaturedelsewhere(newslettersandemailblasts)?
Yes:Considerfeaturingeventsintheinterfaceofthesiteforauser
thatcantlocatetheoriginalinvitationtotheevent.
No:Considerprovidingawayforausertoaccesspubliceventson
thesitethatareofferedbytheorganization.

Checktheattributesthatapplytotheinterfacesutilities:
Useful

Learnable

Effective

Efficient

Notesonutilites:

Accessibility
Doestheinterfacefacilitateausersabilitytousethesite?

DistinguishableContent
Cantextandimagesberesizedupto200%withoutlosinginformation?
Yes

No

Canthevolumeofvideobepaused,stopped,oradjusted?
Yes

No

Canthethevolumeofanyautomaticaudiobeadjustedorturnedoff?
Yes

No

Checktheattributesthatapplytotheinterfacesdistinguishablecontent:
Useful

Learnable

Effective

Efficient

Notesondistinguishablecontent:

OrganizedContent
Dopageshavecleartitlesanddescriptivesectionheadings?
Yes

No

Areusersinformedoftheircurrentlocationwithinthesetofrelatedpages?
Yes

No

Canusersskippastcontentthatisrepeatedonmultiplepages,likeasidebar?
Yes

No

Isthepurposeofalinkclear?
Yes

No

Checktheattributesthatapplytotheinterfacesorganizedcontent:
Useful

Learnable

Effective

Efficient

Notesonorganizedcontent:

ReadableContent
Doesthesitehaveaprimarylanguage?
Yes

No

Canthelanguagebechanged?
Yes

No

Doesthesiteprovidedefinitionsofanyunusualwordsorphrases?
Yes

No

Doesthesiteusesimpleandclearlanguage?
Yes

No

Doesithavethoughtfulheadings?
Yes

No

Doesithaveshortparagraphsorbulletedlists?
Yes

No

Doesthesitehighlightkeyterms?
Yes

No

Checktheattributesthatapplytotheinterfacesreadablecontent:
Useful

Learnable

Effective

Efficient

Notesonreadablecontent:

PredictableContent
Arenavigationheadingsrepeatedonmultiplepagesheldinthesameplaceeachtime?
Yes

No

Dorepeatedhierarchieshavethesamelabellingeverytime?
Yes

No

Haveanysignificantchangesonthesitehappenedwithouttheusersconsentornotification?
Yes

No


Checktheattributesthatapplytotheinterfacespredictablecontent:
Useful

Learnable

Effective

Efficient

Notesonpredictablecontent:

Conclusion
Inaddition,asktheuserthefollowingquestionssummarizingtheoverallwebsite.

Whatdoyoulikemostaboutthesite?

Whatdoyoulikeleastaboutthesite?

Doyouhaveanyrecommendations
forfutureimprovement?

References
Krug,Steve.Don'tMakeMeThink,Revisited:ACommonSenseApproachtoWebUsability.
"RocketSurgeryMadeEasybySteveKrug:UsabilityDemo."YouTube.