Jenn Stanford

2900 S 200 E Apt 1

Salt Lake City, UT 84115
(801) 712-4899 jenn.stanford@gmail.com

February 2012-Current

Stevens Henager College

Admissions Consultant

Increased companies enrollments by 15% by sharing follow-up practices and personal approach on
consultative selling
Created, implemented and lead team trainings for Sharing Best Practices, Ultimate Sales Machine,
Effective Follow up Procedures
Participated in testing the effectiveness of potential new lead sources, requiring the ability to
effectively and efficiently utilize additional systems strong data integrity along with providing
consistent feedback and results to management
Executed, tested, debriefed and created Mobile Solutions resource independently providing a new
tool and resource for students to sign documents and attend school on mobile devices which lead to
an overall increase of returned applications by an average of 30% in 5 months
Increased companies enrollments by 15% by sharing follow-up practices and personal approach on
consultative selling
Created new follow-up documents, strategies and templates to result in a personal increase of
expected starts. This follow-up process once implemented by my team immediately lead to the
result of moving from the lowest averaging team to the highest producing team in less than 3
months
Build a strong rapport with Financial Planners by going above and beyond to include scheduled
follow up with student to ensure all identification records are in prior to their financial appointment
Currently participating and part of the y-jacking team to be a mentor to admissions consultants in
training to: provide accurate system knowledge, share best practices, answer any questions to result
in building floor morale, taking live calls and answer questions in regard to call flow

June 2006- August 2010

Medical Billing and Coding

Contact and speak with interested candidates to identify if they are qualified candidates for Online school
to result in providing students with the first step of enrollment to schedule a personal online orientation
Provide personal orientation which entails calling the student on the phone and ensure they are in front
of a computer to demonstrate our website, educate on our policies with the goal to assist students to
enroll
Ensure each student that has enrolled have passed a computer assessment with a passing score, all
enrollment forms are completed accurately and forwarded to a financial planner
Accountable for maintaining positive report with students in the enrollment process by ensuring students
are in direct contact with financial aid on a weekly basis
Attend weekly meetings to provide updates on students enrollment status
Organize, track and provide feedback on the quality of leads to management on a weekly basis to enable
to company to effectively budget their funds in leads which will convert at a higher rate
Generate large student base by cold calling new leads on a daily basis while assisting current enrolled
students in the Admissions process
Attend campus graduations, orientations and assist with Campus Nursing program upon need

August 2010- February 2012

Ameritech College

Discover Bank

Team Lead- Customer Escalations Group

Ensure adherence to bank policies and procedures while taking escalated incoming calls to deescalate customers, resolving concerns while accurately entering sensitive information with money

market, savings, retirement and investment accounts to include: handling 8 separate confidential
systems in one call to resolve call and provide timely follow-up when needed
Record, track and monitor call trends to report back to corporate liaison to create and identify longterm solutions to current obstacles
Identified current process of cashing checks was preventing company growth: suggested, trained
and implemented new way of cashing checks to result in an increase revenue for company of over 1
million dollars in less than 2 months
Interview, hire, schedule, and debrief a team of 18 employees Recruit, interview and hire open
positions for Escalations Group while providing classroom and on the job training for both internal
and external candidates
Provide on-going training to existing employees including: account opening, compliance and
regulatory training, transaction processing errors, sales techniques, coordination of security and
resolving database errors, sending out invitations to participants, instructor scheduling, maintaining
sign-in records, ensuring correct room set-up and equipment, creating or ordering materials
Select and delegate members of the y-jacking team in support of new employee mentoring program
Evaluate bank policies and procedures ensuring compliance with Federal Bank Regulations and
Standards and stay updated on branch policies and procedures and dates to re-evaluate policies
Handle account sensitive information to third parties such as custodial accounts, deceased account
holders and legal representatives