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1) Catalog Client Script

G_form.getValue(variable_name); to access variables from catalog request pages
2) Record Producer Script
Producer.variable_name
3) Business Rules, global variable to provide on client script
g_scratchpad
4) Which java script has Insert, Delete, Update , on query, display, before and after executions
Business rule
5) gs.log() stores log messages where
System logs
6) How to check empty values?
Gs.nil()
7) Which of the following is used in business rule,
1) gs.addMessageInformation
2) gs.log(string, source) - correct answer
3)etc.. 4)etc..
8) Email Port used
SMTP
9) Email - event stop - business rule
Choices were like - eventstop , gs.eventstop (pretty sure my answer was the wrong one)
10) Which about LDAP is correct?
Read Only information of customer client directories, Service now cannot edit the customers
Idp directories.
11) Pings to service now instance, maximum normal response time
250ms
12) To get a value from server side to be available to the Incident Form,
Business Rule on display
13) Incident form loads up slow, why?
Because of too many client scripts.
14) Change Task extended from Task table, short description field is created on change task table.
What will happen to change task form that already has the task tables short description.
Personalize layout you can find both task tables short description as well as change task short
description fields.
15) Short Description fields default value has to be set but only for incident form, shouldnt be on
task table.
Dictionary over ride default value
16) Firewall has to be monitored, how to create the table for it.
Extend from cmdb_ci table and create a table.
17) To provide more information on client transaction timings what plugin to activate?
Client Transaction Timings (not sure)
18) Which among the following is correct about LDAP
Servicenow doesnot store user passwords of LDAP.
19) LDAP to get info and update user table periodically, what to use?
Scheduled import sets.
20) Transform Maps have performance issues, what to do?
Remove unwanted custom scripts.
----StartNow Module questions---- there 5 of them.
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Try using this Module in service now and get to understand what its all about, regarding requirements
planning and approach towards implementation, release phases, sprints. Etc..
Keywords are
21) release burn down
22) Total points left
23) Scrum team
26) 5 Teams have different sprints and approaches so how will you implement the module
Different stories without releases created.
----- done with StartNow--27) g_form.getReference call back function should be used.
28) best way to use server calls on client side
Glideajax asynchronous
29) LDAP populates user table and group table via,
Import Sets
30) ACL to make it a good practice what plugin shud be activated
Answer not sure
http://wiki.servicenow.com/index.php?title=High_Security_Settings
That page has around 3 questions for ACL (31,32,33)
31) If High Security settings activated and default deny access is set, new module has been created
with no roles associated with it. Will an end user be able to use it?
a) he can see the module but cannot read any records,
b) he can read, write, update
etc etc
32) If High Security settings activated and default deny access is set, will admin be able to access the
new custom table created.
Yes, he can read, delete, update, create, query.

Another 5 questions came from,

http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules
34) User complains saying,
He is not able to write into a field.
There are two ACLs
Condition - Table, --none-- Read access
Condition Table, Field Write access. What should be done?
Answer Create ACL onTable, --noneWrite Access
39) To refresh cache of the instance
Cache.do
http://wiki.servicenow.com/index.php?title=Troubleshooting_Performance
40) To separate both data and process, what should be done?
Domain Seperation

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Learn all the links on this page, (Helped me in like 15 questions atleast Performance , good Practices as
well as in business rule client scripts questions)
http://wiki.servicenow.com/index.php?title=Technical_Best_Practices
41) Procedure to implement project in servicenow
Discover, plan, prepare, deploy, and operate.
42) Preparation phase has which of the following?
Core System setup of LDAP, SSO, .. Meetings and workshops
Others were Big Scenario based questions. I dont remember. They were all troubleshooting type of
questions.
LDAP Hopeless, only good hands on can help you, some questions were really tough and from
webservices I got like only 3 questions rest were from LDAP alone for the learning domain 2 in
syllabus.
43) Where can you find info about memory used information.
Stats.do
44) Security of connection in LDAP,
LDAPS
Give a read on all Glide System syntaxes - would be really helpful. Sometime based on syntaxes alone
you could choose some choices.
http://wiki.servicenow.com/index.php?title=GlideSystem
Try to find as much as you can and get an overall idea of all topics in syllabus. Just Theoretical scenario
based ideas would do.
Only for scripting and LDAP you might need some hands on approach.

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