Key Performance

Indicator
(KPI) Survey
Student Auditor Orientation

Welcome!
Thank you for participating as a Student Auditor
for the upcoming Key Performance Survey!
Every year we survey students in order to see
how satisfied they are with Mohawk College and
the schools services.

What is KPI?
KPI = Key Performance
Indicator
Is a tool that allows student
feedback to be collected.
Is mandated by the Ministry of
Training, Colleges and
Universities
All 24 colleges in Ontario
participate in this annual
survey.

The KPI Team

Mohawks KPI Contact

Faculty

Ambassadors

Students

Student
Auditors

Auditors Role
Your role is to
Assure that all students are given a fair and ethical
opportunity to complete their Student Satisfaction KPI
Survey.

To do this you must:

SUPERVISE
DISTRIBUTE & COLLECT
PRINT & SIGN

SUPERVISE
Make sure Student
Ambassadors are
Presenting the survey instructions in a clear
and professional manner.
Not tampering with survey questions or
instructions and are collecting all surveys.
Giving students up to 1 hour to fill out their
survey.

DISTRIBUTE & COLLECT

When the survey starts, please help the
Ambassadors hand out materials to each student
in the classroom.
Each student should receive:
1 survey
1 instruction sheet
1 pencil
When students have completed
their survey, they may keep their
pencils.

PRINT & SIGN

Once the Ambassadors have collected all
the completed surveys, please sign your
name on the back of the sealed envelope.
Dont forget to thank the students
and instructor for their time!

REMEMBER
You are representing Mohawk College in the
classroom, please conduct yourself in a
professional and helpful manner.
No cell phones during this experience. Turn it off
or silence it as you will only be involved for 25-50
minutes.
Spend your time observing the class!

Simple Enough!
In a few weeks, you will be assigned to
classes based on your provided
availability.
You will be contacted by the email
address you have provided.
Please come to each assigned session 5
minutes before the class starts to meet
with your Ambassadors and introduce
yourself.

What Happens After Today...

Let Brandy Strangway know ASAP if there
are any changes to your scheduled classes.
Schedules may change so make sure your
email to confirm!

REMEMBER
1,450 students in
58 classes to visit
in 2 weeks.

Think you know it all?

Please complete the quiz to
finish your training!

Question 1
What is KPI?
i.A survey mandated by the Ministry of Training,
Colleges and Universities
ii.This survey measures how satisfied you are with
the quality of your learning experience, support
services and educational resources
iii.This survey is done every year
iv.All the suggested answers apply

Question 2
Who does the KPI Team comprise of?
i. Ministry of Training, Colleges and Universities
ii. Students
iii. Mohawks KPI Contact
iv. Faculty, Ambassadors, Auditors
v. All of the above

Question 3
What is the Auditors role?
i.Print & sign your name on the back of the
completed envelope.
ii.Observe and remain silent during the survey
administration.
iii.Help hand out materials.
iv.Turn off cellphone during the survey.
v.All of the above.

Question 4
What should you make sure KPI
Ambassadors are doing?
i.Allowing students the opportunity to fill out the
survey
ii.Presenting the survey instructions in a clear manner
iii.Supervising over the survey
iv.Answering questions
v.All of the above

Question 5
Where should you print & sign your
name?
i.On the completed surveys
ii.The back of the envelope containing the
completed survey
iii.The front of the envelope containing the
completed survey
iv.You do not sign your name on the envelope