Communication in

International Management

Structure:
1.
2.
3.
4.

Role of information in communication

Dimensions of communication
Process of international
communication
Efficiency of communication

1.
Role of information in
communication

1. Role of information in
communication

Objectives of managerial communication:

- Achieving a corporate identity
- Forming a positive corporate image.

Types of information:
- Absolute information
- Distributed information.

Types of environments in business communication:

- Random-Quiet Environment
- Quiet-Clustered Environment
- Disturbed-Reactive Environment
- Turbulent Environment.

2.
Dimensions of communication

2. Dimensions of communication

Models of communication:
- Shannon-Weaver Model Arrow Approach
- Circuit communication
- Schramm Model Interactive communication
- Campbell-Level Model Behavioral Model.

3.
Process of international
communication

3. Process of international
communication (1)

Elements of communication:
- Message
- Channels of communication
- Selecting ways and channels of communication
- Flows of communication.

Means of communication:
- Oral communication
- Written communication
- Non-verbal communication.

3. Process of international
communication (2)

Non-verbal communication:
Body language:
-

Emblematic gestures
Illustrative gestures
Emotional gestures
Regulating gestures
Adapting gestures

Environment language:
- Communication distance: intimate; personal; social; public
- Clothing

Voice language (para-language).

3. Process of international
communication (3)

Communication impact analysis:

- Selectivity degree
- Understanding degree
- Credibility degree
- Interaction degree
- Action degree.

Influence of culture on communication.

3. Process of international
communication (4)

Types of communication:
- Formal communication
- Informal communication.

Flows of communication:
- Top down communication
- Bottom up communication
- Horizontal communication
- Crossways communication.

4.
Efficiency of communication

4. Efficiency of communication (1)

Barriers in communication:
- Considering false premises
- Information abundance
- Lack of communication strategy
- Lack of clarity and precision
- Choosing an inappropriate communication channel
- Risk of message distortion.

4. Efficiency of communication (2)

Specific barriers in international

communication:
Language barriers
Cultural barriers
Perception barriers:
-

Stereotypes
Halo effect
Selective perception
Projection.