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  • Asylum Help Update February 2015

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    Jon Beech
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    The asylum help organization has moved its office in the North East region from Stockton to Middlesbrough. It provides various services like telephone advice, asylum support applications, and advice sessions. In the past year, it handled over 30,000 telephone calls, completed over 15,000 application forms, and provided over 40,000 advice sessions. The document also lists the main languages of clients and outreach locations in Yorkshire and the Humber and North East regions. It discusses engagement with regional stakeholders and next steps like performance reviews and continuing to work with partners.

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    Asylum Help Update February 2015

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    The asylum help organization has moved its office in the North East region from Stockton to Middlesbrough. It provides various services like telephone advice, asylum support applications, and advice sessions. In the past year, it handled over 30,000 telephone calls, completed over 15,000 application forms, and provided over 40,000 advice sessions. The document also lists the main languages of clients and outreach locations in Yorkshire and the Humber and North East regions. It discusses engagement with regional stakeholders and next steps like performance reviews and continuing to work with partners.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    142 views4 pages

    Asylum Help Update February 2015

    Uploaded by

    Jon Beech
    The asylum help organization has moved its office in the North East region from Stockton to Middlesbrough. It provides various services like telephone advice, asylum support applications, and advice sessions. In the past year, it handled over 30,000 telephone calls, completed over 15,000 application forms, and provided over 40,000 advice sessions. The document also lists the main languages of clients and outreach locations in Yorkshire and the Humber and North East regions. It discusses engagement with regional stakeholders and next steps like performance reviews and continuing to work with partners.

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    © All Rights Reserved
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    of 4

    Asylum Help Update February 2015 (Y&H + NE

    region)
    Changes

    Our office base in the North East has moved from Stockton to Middlesbrough.
    Address as below:

    Suites 5 & 6
    3rd Floor Victoria House
    159 Albert Road
    Middlesbrough
    Cleveland
    TS1 2PX

    Current Asylum Help Structure:

    Director of National Operations: Phil Dailly (interim)


    Head of Asylum Help: Marsela Hoxha (interim)
    Regional Operations Managers
    Community Liaison and Volunteer Coordinators
    Teams of Advisors and Administrators
    Performance data (1st April 2014 - 16th February 2015):
    Helpline:

    Telephone Advice Sessions: 30,498


    Answered calls and service provided: 25,829 Asylum Advice

    Housing 8,730
    Finance 4,657
    Health 1,134
    Other 11,308

    Asylum Support Applications / Changes of Circumstances: 4,669

    ASF1 submissions to UKVI

    ASF1 Completed & Submitted: 15,221


    Accepted by Home Office = 100%
    S95/S98: 12,891
    S4: 739
    Change of circumstances: 1,471
    OLCU 120

    Completion of ASF1 per region:

    Midlands
    Scotland & Ireland
    South Wales and SW
    North West & North Wales
    Y&H and NE
    London & SE + EoE
    Section 4 (S4)
    CoC
    Other (KIU/ASU, OLCU)

    2,836
    1,289
    954
    2,490
    2,469
    2,793
    739
    1,471
    180

    (19%)
    (9%)
    (6%)
    (16%)
    (16%)
    (18%)
    (5%)
    (10%)
    (2%)

    Advice sessions:

    40,769: Total Number of Advice Sessions on CRM (all Services / Locations)


    18,652: Total Number of Main Applicants
    7,880: Total Number of Dependants
    26,532: Total People Supported by Asylum Help
    Main languages: Arabic, Farsi, Mandarin, Kurdish, Albanian, Punjabi, Amharic,
    Urdu

    Outreach services in Y&H


    Sheffield (Wed 2.00 pm 4.00 pm)
    VICTORIA HALL METHODIST CHURCH
    Norfolk St
    Sheffield, South Yorkshire
    S1 2JB

    Leeds (Thu 10.00 am 2.00 pm)


    PAFRAS
    St. Aidans Community Hall
    Off Roundhay Road
    Harehills, Leeds
    LS8 5QD
    Doncaster (Thu 1.00 4.00pm)
    CONVERSATION CLUB
    Quaker Meeting House - off Oxford Street
    Doncaster
    DN1 3RS
    Main queries on outreach:

    EST.
    S95 applications.
    S4 applications and Appeals.
    Housing complaints.
    Access to Legal advice.
    Other support related issues.

    Outreach services in NE: see attached


    Engagement with regional stakeholders:

    Community liaison and volunteer coordinator attending meetings across the region
    on a regular basis.
    For any issues or feedback, please contact Khami Miraf:
    khami.miraf@migranthelpuk,org

    Next steps

    Quarterly performance reviews with the HO


    Continue Review & Refine
    Continue to work with and build effective national & regional partnerships with
    stakeholders

    Normalising the services


    Enhancing telephone helpline services
    Feedback welcomed

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