Pamela V.

Robertson-Cousins
ParceyCar@bellsouth.net
(704) 392-8920 (home)

Professional Experience
Mountain Island Charter School

09/2013 present

Mount Holly, NC
Substitute Teacher
Executed lesson plans and maintained orderly learning environments in Mount Island Charter School
classrooms at the elementary, middle, and high school level. Taught various grade levels and courses,
including mathematics, language arts, arts and humanities. Worked with many students with learning
disabilities and some with behavioral problems. The classroom setting for the charter school is
considered an inclusive environment.

U.S. Department of Commerce

Bureau of the Census, Charlotte Regional Office

12/2004 12/2012

Charlotte, NC
Survey Support Specialist
Wrote, edited, and updated field staff and office manuals for multiple types of surveys: geographical
locations, hospital medical records, the latest medical technology, building procedures and permits, and
household surveys concerning various topics such as income, victimization, and household habits.
Supported field data collection activities on numerous surveys in the Regional Office. Served as back-up
survey clerk for several surveys. Provided responsive customer service to a staff of nearly 400 Field
Representatives across a five-state region. Drafted, edited, and sent all office correspondence to survey
respondents, field staff, HQ personnel, and the public. Troubleshot laptop, survey instrument, and survey
procedural issues, either resolving the problem or escalating the issue to the most appropriate resource.
Monitored survey progress reports, identified potential obstacles to meeting rigid program deadlines, and
proposed solutions to the supervisory staff. Tracked inventory of accountable Census property.
Researched respondents and doctors and either provide field staff with additional information or
personally conduct interviews as necessary.

Charlotte Mecklenburg School (CMS) System

9/2003 10/2009

Charlotte, NC
Substitute Teacher
Executed lesson plans and maintained orderly learning environments in CMS classrooms at the
elementary, middle, and high school level. Taught various courses, including mathematics and language
arts. Also, specialized in managing behavioral and learning disabled classes.

Sykes Enterprises

6/2000 9/2001

Charlotte, NC
Technical Support Analyst
Provided telephone support for AT&T Internet Service, as well as Windows 95, 98 & ME software.
Assessed and resolved issues with AT&T proprietary software programs, Internet Explorer (3.x-5.5) and
Tools, Netscape Communicator (4x), 3com Audrey and Sega Dreamcast Internet Browser. Assessed and

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resolved issues concerning connectivity, modem settings, TCP/IP, network conflicts and software errors.
Reconfigured secure connections for LAN/WAN, DSL, cable, and T1 networks in order to use dial-up
services.

TekSystems

10/1998 1/2000

Charlotte, NC
Help Desk Support Analyst/Team Leader
Provided support on three generations of Microsoft operating systems for National Gypsums corporate
information technology group. Led a team responsible for assuring client systems were Y2K compliant.

Electronic Data Systems (EDS)

1/1989 9/1998

Team Leader (Charlotte, NC)

8/1996 9/1998
Led team of 20 operators responsible for managing a data operations center for clients in the banking and
insurance industries. Was responsible for installing and maintaining mainframe systems, managing other
client hardware and software needs, and generating complex business reports at the clients request.
Served as the primary, operational interface between the client and EDS and functionally responsible for
cost, quality, and responsiveness. Part of a 12-member regional task force created to evaluate customer
satisfaction, identify improvement opportunities, and implement most cost-effective solutions.
Lead Mainframe Operator (Binghamton, NY)
1/1992 7/1996
Led team of 5 individuals responsible for managing client hardware. Developed and improved program
scripts for multiple platforms.
Data Entry Specialist/Mainframe Operator (Norfolk, VA)
Monitored hardware and maintained equipment at optimum operating conditions.
Mail Clerk (Norfolk, VA)
Processed and mailed business reports to EDS clients.

6/1989 12/1991
1/1989 5/1989

Education and Training

East Carolina University

Expected 12/2015

Greenville, NC
Bachelor of Science Middle Grades Education

Central Piedmont Community College (CPCC)

5/2010

Charlotte, NC
Associate of Arts

Electronic Computer Programming Institute (ECPI)

6/1988

Virginia Beach, VA
Computer Programming Certificate

Computer Skills
MS Office [Intermediate Excel, Access, and PowerPoint], Lotus Notes, dBase, COBOL, RPG,
VOT Recruit Badge