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700-808 West HastingsStreet,Vancouver,BC Canada V6C 313 . Phone: (604) 660-4444 e Fax:(604) 660-0374
www.trustee.bc.ca

Via Post

PGT File No.: 8355312147324

O c t o b e ri 5 , 2 4 1 4

Mr. DavidVarcoe
173- 321YorktonAvenue
BC V2A3C6
PENTICTON

DearMr.Varcoe:
andTrusteeof
at the PublicGuardian
to AdultsDivision
of the Services
As Director
(PGT),I am writingin regardsto concernsraisedby yourselfandthe
BritishColumbia
Officeof the Ombudsperson.
resulting
you haveencountered
for the difficulties
Pleaseacceptmy sincerestapologies
withstaffin our office. I havereviewedMrs.Varcoe'sfileand
fromthe communications
withourofficedid
andverbalcommunication
thatbothcorrespondence
haveconfirmed
exchanges.
leadingto sevei'alrnisleading
answeryoui'questions,
rrotcomprehensively
thiswiththe
Thisis notthe standardof practicewe expectand I havediscussed
involved.
Managers
officethatwe willbe takingstepsto improveour
I haveadvisedthe Ombudsperson's
and
to tax preparation
particularly
in relation
materials,
policyandcommunication
propertymanagement
whentherearejointor spousalassets.
furtherthatMrs.Varcoeor youwouldliketo knowaboutour
lf thereis anything
for Mrs.Varcoe,pleasedo not hesitateto contactthe
as Committee
management
or CBrettell@Trustee.bc.ca.
EstateLiaisonManager,ChrisBrettell,at 604-660-4481

for six monthsof insurance

you reimbursement
I haveadvisedMr. Brettellto fonruard
coverage($368).
Sincerely,
.r .
. t

.-.t . \')
1Ct
KimberlyAzyan,
Director,Servicesto Adults
andTrustee
PublicGuardian
Phone:604-660-4439
Fax:604-775-0459
bc.ca
Emai|: l(Azyan@Trustee.