ive of ich ‘ities ata) THE OPEN UNIVERSITY OF SRI LANKA Gee POSTGRADUATE DIPLOMA IN MANAGEMENT FINAL EXAMINATION - 2003/2004 MCP 2210- HUMAN RESOURCE MANAGEMENT DURATION : THREE (03) HOURS DATE 27.03.2004 TIME 1.30 P.M.-4.30 PM. IMPORTANT INSTRUCTIONS 1, ANSWER ANY FIVE (05) QUESTIONS ONLY. ALL QUESTIONS CARRY EQUAL MARKS 2. MARKS WILL BE DEDUCTED FOR THE FOLLOWING INCOMPLETE ANSWERS INADEQUATE ANALYSIS OR EXPLANATION ILLEGIBLE HANDWRITING INCORRECT / UNCLEAR LANGUAGE 1. a) What do you understand by “human resource” and ‘Human resource ‘Management’ in an organization? b) How ‘Human Resource Management’ contributes to the achievement of goals of an organization? 2.) What are the key factors affecting the behaviour and performance of individual job holders in an organization? b) Briefly explain what is meant by ‘human motivation’. 3 a) Outline the steps in the selection process for a ‘Human Resource Manager’ ina soap manufacturing firm. }) Distinguish between the following types of interviews in the selection process. - _ Pattemed interview - Delphi interview - ‘Non-directive interview 4, a) What do you understand by ‘work related stress’, Explain briefly three causes for work related stress. b) Give a brief account on how work related stress can be managed.5a) b) Explain what is meant by employee performance management. In your opinion what would be the best technique to be applied in evaluating the performance of; = apublic administrator ~ auniversity administrator = amiddle manager in the private sector Give reasons to justify your view. ‘Assess the strengths and weaknesses of ‘job rotation’ as a method of management development. ‘Write short notes on the following; Goal congruence Collective bargaining Job enrichment Career planning and development Employee safety and health i poeeeernnd COPYRIGHT RESERVED