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Dear Mr. Jean Morreau,

We want to inform you that your order is being processed and its expected to be delivered on
July 9th.
As we discussed, the discount received is 15 per cent and the payment is by sight draft and must
be made within 30 days.
Thank you for your collaboration.
Best regards,
J. Merton
GLASTON POTTERIES Ltd

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Dear Mr. Mendez,
Thank you for your letter and for informing us about the problem. I am truly sorry for the
damage, but I want to assure you that the goods delivered were not old stock. The damage was
caused by the transportation and I will take care of this issue and make sure this will not happen
again.
Also, as an apology for the inconvenience, I will accept that the goods will be carried back and I
will send the refund by bankers draft as soon as we receive the goods.
Thank you for your understanding and I hope that this will not affect our collaboration.
Regards,
Harison

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Dear Miss Croft,
We are glad that you liked our products and we want to inform you we offer a 2-year guarantee
on all our products and that we only use the highest-quality materials.
There are no credit terms for our prices are highly competitive due small profit margins. We
offer a cash discount of 3 per cent.
Attached, you will find a catalogue of our products and a price-list, items that you required.
For any further information, do not hesitate to contact us.
Rgds.,
Gerd Bush