Kristianto 29114305

Jonathan 29114307
Florentina 29114312
Ratna Sari 29114357
Jeremy 29114454
Rizky 29114367
Melati 29114355
Vanissa 29114369

HELEN RAMSAY
THE MEDIATION ATTEMPT

CHARACTERS
Helen Ramsay a recently recruited head of HR
Brian Bossidy Sales director
Steve Slakman Brians subordinate
Brian Bossidy came to Helen Ramsay to complain about
Steve, his misbehaving subordinate. Bossidy claimed to
have tried his best to solve the problem only to meet a
dead end.

WHAT BRIAN THINKS ABOUT STEVE

What Brian Thinks about Steve:
1. Not working right
2. Not enough communications & misunderstandings
3. Needs more training, doesnt really know how to handle
things
4. Doesnt know how to make a good decision making
5. Doesnt take problem seriously
6. Never felt responsible for failures
7. Lack of drive and ambition
BRIAN WANTS STEVE FIRED

WHAT STEVE THINKS ABOUT BRIAN

What Steve thinks about Brian:
1. Doesnt trust Steve doing the job
2. Doesnt reward Steve when doing the job right, indignant
3. Doesnt respect Steves opinion about things
4. Bypassing Steves authority
5. Always blame Steve for decreasing companys
performance
6. Never agrees with Steves ideas; always forcing his own,
so its better to stay silent

MEDIATION ATTEMPT
Helen tried to sit the two down only to find the
mediation attempt turned into a hot debate and
flying accusations.
Seeing no solution in sight, Helen stopped the
mediation for the day and hoped to continue it
the following day.
Brian, on the other hand, felt it was going to be
useless no matter what.

PROPOSED SOLUTION

Change the mediation method

Helen could ask both Brian and Steve to write

their complaints about each other. This method
allows them to keep a calm head while reading
the complaints. Then, both are asked to give
comments on every complaint given by the
other party. They are asked to give complaints
and comments as honestly as possible.
After that step, when the situation is feasible,
Helen could sit the two down again together.