)(

Singapore Quality Award (SQA)

Singapore Business Excellence Model

 :
SQA . 4991

.Business Excellence Model

( )
Malcolm Baldrige National Quality Award

EFQM Excellence

Model .Australian Excellence Model

.

(421)

Award

)
Quality

Singapore

(421)

(01)

( 411)

(01)

(111)

(441)

/( 411)

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44 .2144

(91)

(421)

(91)

(71)

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(71)

 " "
/ . attributes of excellence
/ .
organizational profile .
leadership
. / customers
. strategy
.
knowledge learning innovation
.

 :
( )

Leading with Vision and

Integrity

.
/

Creating Value for

Customers

Driving Innovation and
Productivity

.

.

Developing Organizational
Capability

Valuing People and
Partners

.


.

Managing with Agility

Sustaining Outstanding
Results

.
.

Adopting an Integrated
Perspective

Anticipating the Future

.
.

 :
( 7 47 46)

.1
1.leadership

4/4

41

2/4

11

3/4

.2
2.Customers

11

421

31

4/2

11

2/2

11

3/2

31

441

.3

4/3

34

3.Strategy

2/3

34

4/1

31

2/1

21

3/1

21

1/1

21

4/4

31

.4
4.People

.5
5.Processes

.6

11

2/4

31

3/4

31

4/6

34

71

91

91

71

6.Knowledge

2/6

34

.7
7.Results

4/7

441

2/7

421

3/7

441

1/7

441

12

141

4111