First Net Neutrality Complaints

_____________________________________________________________________________
Ticket: # 338662 - Business Internet is beyond slow

Date: 6/13/2015 1:23:35 AM
Received via: Internet
Consumer Name: (b) (6)
City/State/Zip: Cleveland Heights, Ohio 44118
Status: Solved
Filing on Behalf of Someone: Yes
on Behalf of Relationship: Friend
on Behalf of Company Name: Happys Pizza
Company Complaining About: AT&T
_____________________________________________________________________________
Description
I have AT&T U-Verse for my business and it is so slow, that if a 2 phones were using the interent at
the same time, it would be a stand still. It's under 1 mbps. I tried the speed test on the network with
just 1 item and it's almost as slow as dial up. It's been like this for a while. We need the full speed we
are paying for.
- - - - - - - - - - - - - - - - - - - - -
Follow-up message by FCC on 6/18/2015 7:26:59 PM:

This constitutes a notice of informal complaint filed with the FCC against your company. Your
response to the consumer (with a copy to the FCC) is due no later than 30 days from the date of this
notice.
For more information on your legal responsibilities, see https://us-fcc.app.box.com/complaintnotice.
If you have any questions regarding this notice, please contact the FCC at carriersupport@fcc.gov.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
Your Ticket No. 338662 was served on your carrier for its review and response.
Your carrier has provided the FCC with a response to your complaint. You should receive a copy of
the response from the carrier within 7-10 days via postal mail. As such, no further action is required.
Your complaint is closed.
Thank you for your complaint and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Ticket: # 339672 - Internet service extremely slow for a payment of $150.00 a month.
Date: 6/14/2015 12:02:42 AM
City/State/Zip: Laredo, Texas 78040
Status: Solved
on Behalf of Relationship: Mother
on Behalf of Company Name: Unknown
_____________________________________________________________________________
Description
This is the 6th month my internet service is extreamly slow. I have been racially discriminated by
ATT.COM to the point where they have racially discriminated me in my house and outside stating that
I am part of the white races family member and ask me to state my life story in exchange for service. i
have reported that It is the service that is being payed for and there is no need for verbal
communication. The company has discriminated me by tranfering my internet server service from
San Antonio to Dallas Tx.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -
Follow-up message by FCC on 7/8/2015 7:21:49 AM:

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 339708 - Fcc auction of lowband spectrum

Date: 6/14/2015 2:50:25 AM
Received via: Phone
City/State/Zip: Santa Rosa, California 95404
Status: Closed
on Behalf of Relationship: Fellow Americans
on Behalf of Company Name: U.S consumers
Company Complaining About: Verizon Wireless
_____________________________________________________________________________
Description
You seriously need to wake up and stop letting Verizon and att keep shoving their dicks up your ass
and actually do what's right for the consumers instead of lining your pocket book put more lowband
on reserve for smaller companies of you will fuck over everything and everyone including yourselves
(ajit pai ,Michael o'reilly) stop relying on preset politics based on your party and actually use your
brain for once and see what's actually right
- - - - - - - - - - - - - - - - - - - - -

This ticket is resolved because it is incoherent/unanswerable.
_____________________________________________________________________________
Ticket: # 342469 - unlimited data throttling and unable to use hotspot mode
Date: 6/15/2015 11:13:15 PM
City/State/Zip: Dallas, Texas 75207
Status: Open
on Behalf of Relationship: COMPANY IT TELECOM ADMINISTRATOR
on Behalf of Company Name: NTT AMERICA, INC
_____________________________________________________________________________
Description
grandfathered unlimited plans (unlimited data) create throttling and unable to use hotspot mode
simply to point customers to use usage based plans
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 343765 - Verizon throttling internet from specific addresses

Date: 6/16/2015 3:49:03 PM
City/State/Zip: Tiffin, Ohio 44883
Status: Open
on Behalf of Relationship: Business customer
on Behalf of Company Name: Swenson Construction
Company Complaining About: Verizon
_____________________________________________________________________________
Description
We have a customer who is a customer of Verizon FIOS. They were complaining to us that our
website was slow and unusable at times. I connected into their local network and ran some network
tests. Everything looked good as far as signaling, packet loss, etc... When I tried to download any
data from Amazon's S3 storage service it would take 1,000's of times longer than it should. For
example a 3MB file would take 10 minutes to download. I connected them to a VPN I have and then
the problem went away. They could download files at the full internet speed they were paying for.
Turn the VPN off and the speed slowed to a crawl again. We tested this several time always with the
same outcome.
Please assist us in fixing this issue as it affects my company who utilizes Amazon's services and also
our customers who utilize our site.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 345105 - Windstream Communications, Inc

Date: 6/17/2015 10:50:02 AM
City/State/Zip: Sheridan, Arkansas 72150
Status: Open
on Behalf of Relationship: Child
on Behalf of Company Name: 1991
Company Complaining About: Windstream Communications
_____________________________________________________________________________
Description
Windstream has the practice of selling unavailable internet and bandwidth they do not have. The
funds to update the local drop box have been allocated but they have not completed the updates.
This family was sold internet at what they claimed was a lower price and better speed, but when the
technician came out to do the upgrade we found out that we can not get the promised internet speed
and it would have cost us more. So we were lied to about the speed we could have gotten and the
cost to us. Windstream has been practicing this for many years now. We are tired of being lied to and
cheated out of better internet.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 345509 - Broadband throttling and cutting off service

Date: 6/17/2015 12:54:02 PM
City/State/Zip: East Stroudsburg, Pennsylvania 18301
Status: Open
Company Complaining About: Blue Ridge Communications
_____________________________________________________________________________
Description
BLUE RIDGE COMMUNICATIONS of PENNSYLVANIA charges us 75.00 a month for broadband
cable internet and throttles our internet at night if we go over 256 GB. We often stream movies and
shows via Netflix and Hulu and do not see how we are going over 256 GB in a day. We now cannot
use her internet between the times of 5pm to 1am or she will go over and be charged accordingly. We
never had this issue before until recently. On top of all of this her internet rarely works properly, with
frequent outages and errors. Blue Ridge Communications has sent technicians out before who claim
that everything is in working order. Their representatives are incompetent and do nothing to help.
Blueridge Communication continues to rip people off, because they are the only internet available in
the area and people have no other choice. Something needs to be done. Just view their consumer
reports and you will see thousands of complaints about this company.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 345705 - Non working Service with AT&T

Date: 6/17/2015 1:38:39 PM
City/State/Zip: Miramar, Florida 33027
Status: Open
on Behalf of Relationship: Wife
on Behalf of Company Name: Mathelier Marketing Group, Inc
_____________________________________________________________________________
Description
I have been an AT&T customer for close to two years and I must say, the service has gotten worse
since it launched it's 4G LTE service.
I am unable to conduct my business searches or use my phone as promised by the company. I feel
they are slowing down my service on purpose to save on data usage .
The speed is slowed down, it affects; web search, navigation, purchases at starbucks, banking,
shopping at CVS, stock quotes and trading, Uber navigation. ETC...
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 347204 - GCI cell phone service in Homer, AK

Date: 6/17/2015 7:43:01 PM
Received via: Phone
City/State/Zip: Homer, Alaska 99603
Status: Open
on Behalf of Relationship: Husband
on Behalf of Company Name: Shank Electric, LLC.
Company Complaining About: Gci
_____________________________________________________________________________
Description
I am being charged $393.24 per month for service for four cell phones. I'm paying for 5G service with
10 gb of Data.
* PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE
evaluate their network capabilities and determine if they have adequate output capabilities to service
their existing customers.
I have been in contact with GCI who informed me that the phones we were sold cannot receive 5g
data. They encouraged me to upgrade our phones saying "perhaps" we may be able to receive 4 g
service. ( Why am I being charged to 5g service if I cannot receive it?!)
They suggested that we upgrade 1 of our four phone to see if this helps the problem. However, even
though they called to tell us that the phone was at our local store, when we went to pick it up the next
day we were informed that they do not have the phone in stock that we had talked about with their
customer service department .It would have been free with a two year contract.
Instead we were encouraged to but a $500.00 phone. This action demonstrates the classic "Bate
And Switch" sales tactics. Bate and switch has been unlawful for decades!
I have attached a copy of the email that I sent to them describing the service we receive.
I believe it to be extortion and fraud to knowingly charge people for a service you are not able to
provide. They are not only charging me for service they are not providing, but they are continuing to
enter into contracts with NEW customers knowing their network is not able to provide the service they
are charging their existing customers for.
* PLEASE investigate GCI's customer complaints AND their customer service policies. PLEASE
evaluate their network capabilities and determine if they have adequate output capabilities to service
their existing customer.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 348583 - Bad Internet Service

Date: 6/18/2015 12:24:20 PM
City/State/Zip: Kelleys Island, Ohio 43438
Status: Open
on Behalf of Relationship: General Manager
on Behalf of Company Name: Portside Marina
Company Complaining About: Frontier Communications
_____________________________________________________________________________
Description
I am the general manager of a business on Kelleys Island, Ohio and I subscribe to two different
business internet services packages through Frontier Communications. Each package was
supposed to be up to 6Mbps through DSL. However, currently I am paying the same price for each
package but only receiving a max of 1.7Mbps on one connection and 3.3Mbps on the other package.
Frontier seems to not care to offer any sort of discount or explanation as to why I have two different
speed connections at the same location while subscribing to the same package. I believe that
Frontier is signing up additional customers at their existing price but giving them less bandwidth
because they do not have the bandwidth they need for the connections they are selling.
I have attached both bills indicating that I am being charged $59.99 for Business High Speed Internet
Access on each account with a screenshot of the connection speed given to each account taken from
our modem equipment supplied by Frontier Communication.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 350767 - Open Internet Transparency Rule: Interenet Throtlle-ling and or

SPEED BROADBAND UPLOAD
Date: 6/18/2015 10:14:24 PM
City/State/Zip: Osceola, Wisconsin 54020
Status: Open
on Behalf of Relationship: Son
on Behalf of Company Name: N/A
Company Complaining About: Centurylink
_____________________________________________________________________________
Description
CenturyLink is throttling the internet in my area and here is why;
1. 03/15 CenturyLink promised Broadband of 3mega bites at a cost for $15.99 UNDER LOW
INCOME, to support Applications, such as Netflix, Movie Streaming and Gaming for my grand
children. Speed test on http://www.speedtest.net/ 3 mega bites DOWNLOAD 0 .46 mega bites
UPLOAD
, CENTURYLINK TEL DID DISCLOSED TO ME 3 MEGA BITES DOWNLOAD BROADBAND, BUT
DID NOT
DISCLOSED 0.46 MEGA BITES BROADBAND UPLOAD SPEEDS. THEY STATED THAT 3 MEGA
BITES WAS SUFFICIENT ENOUGH FOR APPLICATIONS, such as Netflix, MOVIE STREAMING
AND GAMING.
2. 06/09/15 My grand children could not play their internet Gaming, their Gaming would crash or not
connect via the internet. After considering I opted
to increase or purchase for another $5 dollars Broadband at speed of 10 mega bites. I ASKED
CENTURYLINK CUSTOMER SERVICE WHAT WOULD BE THE BROADBAND UPLOAD IN MEGA
BITES. I WAS TOLD IT WAS GOING TO BE .8 MEGA BITES. Speed test on
http://www.speedtest.net/ 9.94 mega bites DOWNLOAD 0.77 mega bites UPLOAD
3. 06/18/15 GAMING still crashing and still unable to connect to the internet BROADBAND, after
further research from 06/09/15 into the GAMING requirements on how much BROADBAND is needed
for GAMING. I discovered through community trouble shooting BROADBAND. That GAMING
requires from 3 mega bites DOWNLOAD and 1.5 mega bites UPLOAD.
4. I have called CENTURYLINK to remove the extra purchase BROADBAND from my account since
my grand children are unable to play their internet GAMES on CENTURYLINK BROADBAND service.
CONCLUSION: CENTURYLINK KNOWS WHAT BROADBAND IS NEEDED FOR APPLICATION ,
NETFLIX, MOVIE STREAMING AND GAMING. CENTURYLINK TELLS ITS CUSTOMER'S THE
DOWNLOAD BROADBAND NEEDED BUT DOES NOT DISCLOSE THE BROADBAND UPLOAD.
WHY? BECAUSE THEY KNOW THROTTLE-LING THE UPLOAD BROADBAND WILL RENDER
APPLICATIONS, NETFLIX, MOVIE STREAMING AND GAMING USELESS. GIVING THE
CUSTOMER THE PERCEPTION THAT MORE BROADBAND IS NEEDED. AS IT HAS HAPPENED
TO ME. ORIGINALLY I OPTED TO PURCHASE BROADBAND AT 3 MEGA BITES AND IT DID NOT
WORK. NOW I OPTED TO INCREASE THE BROADBAND TO 10 MEGA BITES AND IT STILL
DOES NOT WORK. THE CATCH HERE IS THAT CENTURYLINK KNOWS BY KEEPING THE
UPLOAD BROADBAND BELOW WHAT IS REQUIRED WOULD ULTIMATE LEAD FOR

CUSTOMER'S TO UPGRADE TO HIGHER BROADBAND PURCHASE. FOR EXAMPLE ME 03/15
PURCHASE 3 MEGA BITES BROADBAND DOWNLOAD 0.56 MEGA BITES BROADBAND
UPLOAD, 06/09 UPGRADED PURCHASE 10 MEGA BITES BROADBAND UPLOAD 0.80 MEGA
BITES BROADBAND UPLOAD. THE GAMING REQUIRES 1.5 MEGA BITES BROADBAND
UPLOAD, NO WHERE NEAR WHAT CENTURYLINK HAS SOLD ME AN UPGRADE AT 0.80 MEGA
BITES BROADBAND UPLOAD. I WOULD HAVE TO GIVE IN TO CENTURYLINK DECEPTIVE
THROTTLE-LING OF BROADBAND UPLOAD AT A COST OF $60 DOLLARS PER MONTH OR
MORE IN ORDER FOR APPLICATIONS, NETFLIX, MOVIE STREAMING AND GAMING TO WORK
PROPER.
ALSO DISCOVERED THAT INTERNET BASED TELEPHONE AND SMART PHONE UTILITIES
AND HARDWARE ARE USELESS WHILE CENTURYLINK IS THROTTLE-LING THE UPLOAD
BROADBAND. THAT'S WHY CENTURYLINK IS FIGHTING INTERNET NEUTRALITY. AND
THAT'S WHY OTHER BROADBAND SUPPLIERS ARE DOING THE SAME AS CENTURYLINK AND
ARE FIGHTING TOGETHER TO END INTERNET NEUTRALITY. I CAN TELL YOU THAT MAKING
A 911 EMERGENCY CALL OUT OF MY INTERNET BASED TELEPHONE AND SMART PHONE
UTILITIES AND HARDWARE IS NEARLY IMPOSSIBLE TO DO, IN CASE I WOULD NEED IT IN
AN EMERGENCY, LIKE A HOME FIRE.
CenurtyLink Customer Servcie
800-788-3500
CenturyLink TECH SUPPORT PHONE-INTERNET
800-788-3500
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 360023 - ATT uverse service

Date: 6/23/2015 8:10:49 PM
City/State/Zip: El Paso, Texas 79928
Status: Open
on Behalf of Relationship: Fiance
_____________________________________________________________________________
Description
Refusal to address service issues and poor customer service. DNS server issues reported to AT&T.
Attempted to provide the proof for AT&T to realize what the actual issue is but have been refused
multiple times.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 363887 - XO Interent Provider for our Business

Date: 6/25/2015 8:23:08 AM
City/State/Zip: New York, New York 10022
Status: Open
on Behalf of Relationship: Manager -Employee
on Behalf of Company Name: Eiseman levine Lehrhaupt & Kakoyiannis
Company Complaining About: Xo Communciation
_____________________________________________________________________________
Description
We are small business in Manhattan, New York. We have our phones and internet with XO
communications. We are not getting the bandwidth or speed that we are paying for. For 2 weeks we
have been complaining to XO, and although they claim to be fixing the problem, nothing has been
done.
Unfortunately we have a contract with this provider, We are entitled to 10 mgs of bandwidth and
paying for that and are getting 1.5 mgs.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 368134 - Comcast Data Cap of 300GB in the Huntsville AL Area

Date: 6/26/2015 1:09:28 PM
City/State/Zip: Brownsboro, Alabama 35741
Status: Pending
Company Complaining About: Comcast
_____________________________________________________________________________
Description
Comcast setting data caps. Please see attachment for full complaint. Does this need to be posted to
Docket 14-28 as well?
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 368409 - Comcast data cap

Date: 6/26/2015 2:34:29 PM
City/State/Zip: Frankli, Tennessee 37069
Status: Pending
on Behalf of Relationship: husband
_____________________________________________________________________________
Description
Comcast now counts data used on VOIP, a service for which we pay ViaTalk), downloads from Direct
TV, streaming from Netflix & Amazon, online games, ipads, mobile phones and email. We only
subscribe to internet services and we have our own router. Home wifi should be included in our
monthly bill. Our data should not be capped at 350 mbps!!!! Especially for download speed of 8.32
mbps and upload speed of 5.31 mbps. Please, please make data caps illegal!!
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 368434 - Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4
mbps
Date: 6/26/2015 2:40:45 PM
City/State/Zip: Hatboro, Pennsylvania 19040
Status: Pending
_____________________________________________________________________________
Description
Comcast Trottling my Internet speed again from 94.3 mbps tp 9.4 mbps. I sent a previous complaint
about this same scenario. It happened at 4:05pm 6/25/15 and then again at 1:15am 6/26/15.
This time I recorded a picture of the individual speeds as photos from my computer display. If you
want those pictures, please give me an Email address to send them too?
(b) (6)
Hatboro, PA 19040-4526
(b) (6)
- - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 368702 - internet throttling

Date: 6/26/2015 3:54:56 PM
City/State/Zip: Adams, Massachusetts 01220
Status: Open
on Behalf of Relationship: spouse
Company Complaining About: Time Warner
_____________________________________________________________________________
Description
I am getting very incosistent internet speeds from my provider. Time Warner/Roadrunner. I have
brought the issue to their attention, and they direct me to a speed checking site that shows me getting
the speed I am paying for. But if I go to a speed testing site that is different from the one they
recommend, I find my download speeds to be very incosistant, ranging from 5 mbps up to the 30
mbps that I am paying for.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 368953 - Cramming complaint against Comcast

Date: 6/26/2015 5:20:34 PM
Received via: Phone
City/State/Zip: West Monroe, Louisiana 71291
Status: Solved
on Behalf of Relationship: Spouse
_____________________________________________________________________________
Description
May of 2014 I entered into a promotion with Comcast for an internet promotion where I paid for
Economy plus 29.99 and would be boosted to the Blast speed. This agreement was for 24 months.
Every month for awhile I had to call in because my internet was so poor. June 13th I called in
complaining and they told me my promo was removed. I asked how can you remove a 24 month
promo if I have only had it 12 months. They informed me that it was not in their system anymore and I
would have to go to a new promo. They set me up with Performance internet for 29.99 + 10 modem
fee on Monday June 15th. After that my service kept dropping. I logged in about 21 calls to Comcast
and as I am writing this I am on the phone with them and have been on the phone for 2 hrs and 12
mins so far. I finally got a technician to come out to my house where I was paying for internet only
and was promised $29.99 for 12 months that I signed up for on June 15th. While the tech was there
he informed me that I had phone service to. I argued and told him no I do not I do not even own a
phone. He advised me to call Comcast's customer service and inquire. I did just that and sure
enough they have added home phone to my account with out my authorization. They informed me
that my bill would be $79.99 not $29.99. I have been on the phone now for over 2 hours and have
talked to numerous people and they are telling me that they cannot remove the home phone that I did
not request. I did get one lady in retention to say she was going to issue a $55 credit for June but she
is unable to remove the home phone. I am now in a different department that also says they cannot
remove the home phone and asked that I call in monthly and request a credit for this service. This in
my opinion would constitute cramming because I DID NOT ORDER phone service. I am livid, and
after 21 calls and hours on the phone this still is not resolved. There is no reason why my phone
should be clocking over 2 hours now of trying to get a service off of my account that I did not order.
They just keep saying their system will not allow them to remove it.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Request #368991 "CRAMMING, False Internet Promoti..." was closed and merged into this request.
Last comment in request #368991:
May of 2014 I entered into a promotion with Comcast for an internet promotion where I paid for
Economy plus $29.99 and would be boosted to the Blast speed of 50Mpbs. This agreement was for
24 months. Every month for awhile I had to call in because my internet was so poor. We would do
speed test after speed test and never got anywhere near the 50Mpbs promised. June 13th I called in
complaining after doing a speed test and my speed was literally .8 my understanding that is close to
dial up. They told me my promo was removed. I asked how can you remove a 24 month promo if I
have only had it 12 months. They informed me that it was not in their system anymore and I would
have to go to a new promo. That being said, they set me up with Performance internet 25Mbps for
$29.99 + $10 modem fee on Monday June 15th. After this switch my service kept dropping. I logged
in about 21 calls to Comcast and was issued 5 escalation tickets. I was promised a tech to visit
multiple days and they never showed up. Finally on Monday June 22nd they told me that a tech
would show up and and he did on Wednesday June 24th. As I am writing this I am on the phone with
Comcast now and have been on the phone for over 2 hrs and 12 mins so far. I finally got a technician
to come out to my house where I was paying for internet only and was promised $29.99 for 12
months that I signed up for on June 15th. While the tech was there he informed me that I had phone
service to. I argued and told him no I do not I do not even own a phone. He advised me to call
Comcast's customer service and inquire. I did just that and sure enough they have added home
phone to my account with out my authorization. They informed me that my bill would be $79.99 not
$29.99. I have been on the phone now for over 2 hours and have talked to numerous people and they
are telling me that they cannot remove the home phone that I did not request. I did get one lady in
retention to say she was going to issue a $55 credit for June but she is unable to remove the home
phone. I am now in a different department that also says they cannot remove the home phone and
asked that I call in monthly and request a credit for this service. This in my opinion would constitute
cramming because I DID NOT ORDER phone service. I am livid, and after 21 calls and hours on the
phone this still is not resolved. There is no reason why my phone should be clocking over 2 hours
now of trying to get a service off of my account that I did not order. They just keep saying their system
will not allow them to remove it. I do not have the time to call in and sit on the phone monthly and
hope that I can get someone to issue me a credit for a service I did not authorized. I need help to get
this fixed!
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 369288 - Throttling

Date: 6/26/2015 7:59:55 PM
City/State/Zip: Lorton, Virginia 22079
Status: Open
_____________________________________________________________________________
Description
My internet speeds are always throttled by verizon and it gets really slow a lot.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 369541 - Systemic slow speeds after refusal to purchase speed upgrade
Date: 6/26/2015 11:49:36 PM
City/State/Zip: Mesa, Arizona 85204
Status: Pending
on Behalf of Relationship: Husband/wife
Company Complaining About: Cox
_____________________________________________________________________________
Description
After repeated phone calls from Cox communications with requests for me to upgrade to faster
internet speed tiers (as a result of using "too much data," with forced advice on how to use less) my
internet has periodically dropped to a crawl, or disconnected entirely for short periods. This happens
more often later in my billing period, with very little rhyme or reason time wise (although the worst is
clearly during peak usage hours). I have in-laws in a nearby neighborhood with cox, who use a
significantly lower volume of data, who do not have this issue (although theyre far enough away that
this is anecdotal and potentially unrelated).
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 369585 - Comcast Data cap

Date: 6/27/2015 1:21:46 AM
City/State/Zip: Belmont, California 94002
Status: Pending
_____________________________________________________________________________
Description
Comcast has decided to implement data caps to my internet, only allowing me 300gb a month. After
300gb they are charging $10 per 50gb of data.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 369588 - Comcast Throttling My Internet

Date: 6/27/2015 1:39:57 AM
City/State/Zip: Fort Collins, Colorado 80524
Status: Pending
on Behalf of Relationship: Father
_____________________________________________________________________________
Description
My family pays for 150 megabits/second for Internet and I ran a few speed tests and I've gotten
speeds from anywhere to 9 to 30 megabits.
Speeds were great when we were upgraded to the new modem. They were verging on about 130
megabits which is fine. I understand that you can't always hit your top speeds. But not even 2 weeks
later, I noticed speeds were much slower than Comcast promised.
Now I run speed tests maybe 2 months after we upgraded our internet, and I can never get anywhere
close to 150 megabits. It always seems to cap at 30 which is completely unacceptable. It's frustrating
how Comcast thinks they can get away with this. I won't even go into detail about how slow our
internet was before we upgraded. All I'll say is that is was far slower than what we were paying for.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 369647 - Slow internet speeds

Date: 6/27/2015 8:24:21 AM
City/State/Zip: Bronx, New York 10466
Status: Open
on Behalf of Relationship: Grandmother
Company Complaining About: Optmium
_____________________________________________________________________________
Description
I have not been getting the speeds as advertised at all. my speeds have been extremely slow
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 369648 - Comcast Throttling

Date: 6/27/2015 8:24:30 AM
Consumer Name:(
b
City/State/Zip: Quincy,
Massachusetts 02170
)
Status: Pending (
Filing on Behalf of
6 Someone: Yes
)
on Behalf of Relationship:
Apartment & house mate
_____________________________________________________________________________
Description
It's exceptionally clear that Comcast throttles & chokes our entire apartment (and house's) internet
speed here in Quincy, MA (including any friends I've asked in the Boston area). It's extremely
frustrating and limits how we can use services like Netflix, especially since this internet serves as our
home/apartment internet.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 370328 - tiered data

Date: 6/27/2015 6:05:53 PM
City/State/Zip: Tucson, Arizona 85718
Status: Solved
_____________________________________________________________________________
Description
the tiered data disregards net neutrality.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
The FCC appreciates your feedback regarding Open Internet. Your inquiry provides the Commission
with valuable information that we use to spot trends and practices that warrant investigation and
enforcement action.
Your Ticket No. 370328) was closed as of today. The information you provided us will continue to be
available internally within the FCC to inform the Commissions enforcement and policymaking
processes.
Thank you for your inquiry and help in furthering the FCCs mission on behalf of consumers.
_____________________________________________________________________________
Ticket: # 370614 - Century Link Throttling Internet.

Date: 6/27/2015 10:24:50 PM
City/State/Zip: Beaverdam, Virginia 23015
Status: Open
_____________________________________________________________________________
Description
I am filing this complaint in response to our internet service provider (Century Link) throttling our
internet speeds. We pay for a 10Mbps connection, yet we (currently) are getting about 1/10th of that
speed, according to an internet speed and health test available on www.battleforthenet.com I will
include a screenshot of the results of this test.
- - - - - - - - - - - - - - - - - - - - -
Follow-up message by Consumer on 6/27/2015 10:33:42 PM:

I am providing further information regarding this complaint. Despite the evidence, showing a roughly
1Mbps connection, Century Link's own hardware and software continues to insist that I am receiving
a 10+Mbps connection. Screenshot to follow.
- - - - - - - - - - - - - - - - - - - - -

The throttling continues, if anything, even worse this time, as the internet health test won't even
complete.
I am providing further information regarding this complaint. Despite the evidence, showing a roughly
1Mbps connection, Century Link's own hardware and software continues to insist that I am receiving
a 10+Mbps connection. Screenshot to follow.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 370706 - AT&T Services and Fees

Date: 6/28/2015 3:26:30 AM
Received via: TV
City/State/Zip: Sweetwater, Tennessee 37874
Status: Solved
on Behalf of Relationship: Nephew
_____________________________________________________________________________
Description
We are currently subscribed to AT&T land line phone and AT&T U-Verse Internet, for which we are
are paying a ridiculous monthly sum of $99.70. ($47.00 for 3mb internet and $52.70 for land line
phone!)
In addition to this outrageous monthly price, our services are CONSTANTLY going out. I've filed to
repair tickets this month alone only to have someone at AT&T cancel the repair leaving us with no
phone service for weeks!
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 370738 - Throttling Threat via text from ATT despite my UNLIMITED DATA
plan
Date: 6/28/2015 7:58:32 AM
City/State/Zip: Jupiter, Florida 33458
Status: Open
on Behalf of Relationship: Daughter
on Behalf of Company Name: My Family Plan and I pay the bills
_____________________________________________________________________________
Description
My daughter, on my family plan, received a text from ATT on 6/26/15 at 9:41 am ET, telling her that
we were close to "approaching 75% of the network management threshold of 5 GBs" and if she or I
went "over the 5 GBs, we may experience reduced speeds." Didn't you just fine AT&T $100 million
for advertising unlimited data and then not providing the services for which we have been paying for
close to 10 years? This is only the second time, while we have had the service that they threatened
us. The last time, (FCC assigned Ticket No. 151131) when I also complained, was in February, 2015
when I was in the northeast for cancer surgery and without wi-fi. Investigate them; Stop the DTV
deal. Thanks. (b) (6)
(daughter) and on my family plan.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

okay thx snd do something sbout att throttling threats. (b) (6)
Sent from my iPhone
_____________________________________________________________________________
Ticket: # 371196 - AT&T throttling speeds

Date: 6/28/2015 6:25:07 PM
City/State/Zip: Lewisville, Texas 75057
Status: Solved
_____________________________________________________________________________
Description
We have an unlimited data account and AT&T is trying to limit us. I have attached the message from
AT&T saying so.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 371269 - AT&T broadband throttling problems

Date: 6/28/2015 8:21:20 PM
City/State/Zip: Marengo, Illinois 60152
Status: Solved
_____________________________________________________________________________
Description
My household has AT&T broadband, which is advertised as having speeds of 12mbps without a data
cap. However, I've found that streaming Netflix results in latency issues with the rest of the
household, and netflix usually won't stream higher than 480p. Comedy Central streaming video
doesn't get higher than 360p. The quality of the service is so terrible that it's often better to download
pirated video content overnight than to stream it, just to have it in a format larger than a small
smartphone screen.
- - - - - - - - - - - - - - - - - - - - -
Follow-up message by Consumer on 6/29/2015 12:20:20 AM:

I ran the AT&T speed test on their webpage. Download speed was 0.83Mbps and upload was
0.96mbps. This is well below the bare minimum 3Mbps advertised for their lowest tier of internet
service; even YouTube won't stream higher than 480p, and it has been this slow for a number of days
now.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 373104 - At&t data throttling on my "unlimited data plan."

Date: 6/29/2015 5:10:57 PM
Received via: Phone
City/State/Zip: Baton Rouge, Louisiana 70131
Status: Solved
_____________________________________________________________________________
Description
At&t sent me a the following text message today.
"Your data has reached 75% of its 5GB network management threshold. If you exceed 5GB this
month, you may experience reduced data speeds at times and in areas that are experiencing network
congestion. Wi-Fi helps you avoid reduced speeds..."
The FCC recently stated "a provider cant cite reasonable network management to justify reneging on
its promise to supply a customer with 'unlimited' data."
The question remains open as to whether throttling data instead of cutting it off entirely constitutes
reneging on a promise of unlimited data. I BELIEVE IT ABSOLUTELY DOES violate the promise of
unlimited data, and I urge the FCC to put a stop to this!
This is NOT about network management. This is about forcing me to forgo my unlimited data plan in
an effort to charge me more, and everyone knows it.
When will you guys stand up to At&t's deceptive data throttling practices? They are ripping off and
misleading consumers. I was told my data would be UNLIMITED when I bought this plan years
ago...Not told that it was unlimited up until I reach 5GB per month and then I would be throttled! Do
away with data throttling once and for all for these plans!
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b)
(6)
_____________________________________________________________________________
Ticket: # 373782 - throttling and disconnections

Date: 6/29/2015 10:15:02 PM
City/State/Zip: Sacramento, California 95828
Status: Pending
on Behalf of Relationship: sister
_____________________________________________________________________________
Description
Hi I am a Comcast customer, lately my internet connection has been constantly disconnecting and
after being disconnected the speed is throttled down to an unusable state.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 374644 - ATT "unlimited" data throttling

Date: 6/30/2015 1:00:57 PM
City/State/Zip: Wilmington, California 90744
Status: Solved
_____________________________________________________________________________
Description
I've had ATT for a long long time now. I have an "unlimited" data contract but every so often when I
use my phone to its potential I get throttled to a stand still.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 374973 - T-Mobile "capping" my unlimited plan

Date: 6/30/2015 2:32:39 PM
Received via: Phone
Consumer Name:
City/State/Zip: Oklahoma City, Oklahoma 73170
Status: Open
_____________________________________________________________________________
Description
T-mobile just rewrote its "unlimited" plan to say that once a user hit 21Gb in a month, their traffic will
be "de-prioritized". I did not agree to this change of terms, and just last week I hit their cap and had
my service extremely throttled back. Under typical load and service, I can see speeds such as my
Speedtest results on May 5, 0713, with 15.20 Mbps down, 19.19 Mbps up. when I reached the cap I
noticed an almost unusable slow down of 0.04 Mbps down, 0.82 Mbps up on 22 June, 1356, and
retested to a slightly better 1.65Mbps down 1.45Mbps up. While this isnt dial up speeds, it does not
represent the 4G speeds I should be seeing.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 375110 - Data usage softcaps and fees

Date: 6/30/2015 3:10:17 PM
City/State/Zip: Charleston, South Carolina 29414
Status: Pending
_____________________________________________________________________________
Description
I would like to lodge a complaint against Comcast for instituting a test market in Charleston, SC
where wired broadband data service is arbitrarily 'softcapped' at 300gb per month. Comcast is
limiting residential customers to 300GB of usage per month, after which an overlimit fee of $10 per
50GB applies. My family is seeking alternative options to cable television and this cap and fee
system inhibits our options. This practice does not spur innovation nor does it offer a cheaper
alternative to content. In addition, I feel that this is a violation of open internet/net neutrality laws and
that the FCC should investigate this practice for all ISPs of home wired broadband services.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 375242 - AT&T Throttling Unlimited Data Plans

Date: 6/30/2015 3:46:16 PM
Received via: Phone
City/State/Zip: Silver Spring, Maryland 20910
Status: Open
_____________________________________________________________________________
Description
AT&T sent me a text message when I had "reached 75% of [its] 5GB network management
threshold." They have throttled my account in the past, arbitrarily reducing my 4G/LTE data
bandwidth to 0.3 MBPS--effectively the speed of dial-up.
This threshold is an unreasonable cap on a plan that is billed as "unlimited." More to the point, the
imposition is utterly laughable: AT&T's only stated justification is that it wishes to perform network
maintenance "during periods of peak congestion," but the throttling is applied without respect to
location or time of day. Perhaps even more egregiously, AT&T sells plans that soak up more than
5GB of data--in fact, they sell plans that go up to 50GB. In short: one of two things are true: either 1)
AT&T is billing unlimited data customers, every month, when its network is unable to properly service
those customers; or 2) when allocating its bandwidth, it is explicitly favoring service to its higherpaying tiered customers when both sets of customers are paying for the same speeds.
In either case, AT&T's behavior flagrantly violates the letter and the spirit of net neutrality. As the
Commission is tasked with enforcing the fair use of the public's airwaves, it strikes me as natural for
the FCC to countermand AT&T's abuses.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 376075 - Throttling of data and vid speeds

Date: 6/30/2015 8:23:05 PM
City/State/Zip: Franklin, Tennessee 37064
Status: Open
on Behalf of Relationship: Owner
on Behalf of Company Name: Excel Controls LLC
Company Complaining About: Sprint
_____________________________________________________________________________
Description
Sprint is heavily throttling downloads and video playback. They are also throttling all net traffic once I
have reached a certain amount of used data. I'm unlimited and should have unlimited regardless.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 376399 - ATnT is throttling my Internet Connection.

Date: 7/1/2015 12:36:47 AM
City/State/Zip: Springdale, Arkansas 72764
Status: Open
on Behalf of Relationship: My Mother
_____________________________________________________________________________
Description
Just like in the subject, ATnT is throttling my Internet Connection and I have the data tests to prove it.
I live in Arkansas and they have me connecting through San Francisco, California for some reason,
and every test I've ran tonight compared with earlier today, my download speed has been cut down to
a third of the speed I ordered.
Picture labled ATnT Throttling proof(1) was taken at around 3:00pm June 30th, Picture labled ATnT
Throttling proof was taken at 11:00pm June 30th.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 378875 - internet speed

Date: 7/1/2015 10:05:30 PM
Received via: Phone
City/State/Zip: Staten Island, New York 10306
Status: Open
on Behalf of Relationship: my parents
_____________________________________________________________________________
Description
please control the internet speed of my provider i have 50 up/ and 50 down i feel like i am getting 5/5
instead it gives my alot of buffering signed with the wheel round and round
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 381266 - HughesNet Dishonest & Unfair practices. Possibly throttling internet
on purpose
Date: 7/2/2015 11:43:58 PM
City/State/Zip: Porter, Texas 77365
Status: Open
on Behalf of Relationship: Sister
Company Complaining About: Hughesnet
_____________________________________________________________________________
Description
The sales people untruthful about how their service works. Say you have 50gb of internet a month but
don't tell you it's 10GB anytime, 40GB between 2am and 8am. Once you go over your data, they then
tell you your speed will drop a small amount. It really goes from 20mbps to being throttled at 0.09
mbps at best. (have screen shots of benchmarks to prove it.) Wait times for Technicians can be
multiple days. They have told me they would give me complimentary data but somehow it runs out
without anyone even using it.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 381434 - AT&T Unlimited Data Customer - Speed Slowed

Date: 7/3/2015 10:35:48 AM
Received via: Phone
City/State/Zip: Pittsburgh, Pennsylvania 15221
Status: Open
on Behalf of Relationship: Siblings
_____________________________________________________________________________
Description
Hello - My sister and I are have a "family plan" contract with AT&T since 2007 in which we have had
the Unlimited Data option for many years. We received a notification that we have exceeded the 5
GB maximum and our data speed is being drastically slowed. We have never received any
notification of a 5 GB maximum and feel this is a breach of contract by AT&T. We appreciate you
looking into this matter and would like to know if there is anything we can do in response to AT&T's
actions.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 382627 - Internet is being throttled

Date: 7/3/2015 11:25:23 PM
City/State/Zip: Rollinsville, Colorado 80474
Status: Open
on Behalf of Relationship: Roommate
_____________________________________________________________________________
Description
It seems that our internet provider CenturyLink is limiting our bandwidth. When I do a speed test
(speedtest.net), the speeds will be similar to what the modem says it's connecting at. Yet, when I
download games using the digital distribution service Steam (steampowered.com), the highest
download speed I ever get is between 300-400 kbps. Steam has very good servers. When I used to
have Comcast it would download games at several Mbps.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 383159 - Bandwidth limits

Date: 7/4/2015 7:16:50 PM
City/State/Zip: Nashville, Tennessee 37211
Status: Pending
on Behalf of Relationship: Grandson/Grandmother
_____________________________________________________________________________
Description
I am filing a complaint against comcast cable/xfinity in Nashville TN. The complaint is the unjust
300gb bandwidth limit they levy on their home users. I pay for one of the highest speed tiers they sell
(75mbps down) and I have the same 300gb cap as the lowest tier (3mbps). It is unjust and I suspect
against net neutrality for them to apply this 300GB monthly transfer limit as it has been the same limit
for years. As time goes on various software and media requires more bandwidth. Also they provide
"unlimited" transfer of any video content from the comcast site while limiting you for watching video
content from anyone else (youtube, netflix, etc). Its also unfair that the same company sells the same
service in other cities and states that dont have these limits but chooses to apply them here in
Nashville TN. Its unfair to be charged $10 for every 50GB pool of data they give you. They have also
claimed they are just "testing" it in the Nashville area and they have not ended the beta program they
force everyone to be in that has been running for many years.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 383527 - MEMPHIS TN COMCAST DATA CAP COMPLAINT

Date: 7/5/2015 2:55:36 PM
City/State/Zip: Memphis, Tennessee 38104
Status: Pending
on Behalf of Relationship: Roommate
_____________________________________________________________________________
Description
Comcast, having no real competitor in the Memphis, TN market, has imposed an arbitrary data capof
300GB to non-business consumers. This data cap is neither fair nor just. Please investigate.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 384441 - Reduced Data Speeds

Date: 7/6/2015 12:37:49 PM
Received via: Phone
City/State/Zip: Midland, Texas 79705
Status: Closed
_____________________________________________________________________________
Description
AT&T notified my wife that they would reduce our data speeds if we used over a certain amount of
data (5GB.) We pay for unlimited data and shouldn't have it reduced.
- - - - - - - - - - - - - - - - - - - - -

This request was closed and merged into request #384426 "AT&T Reducing Data Speeds".
_____________________________________________________________________________
Ticket: # 385747 - Violation of net neutrality guidelines by Verizon beginning 6/22/15

onward
Date: 7/6/2015 6:45:28 PM
Received via: Phone
City/State/Zip: Brooklyn, New York 11225
Status: Open
_____________________________________________________________________________
Description
I called Verizon to complain of throttling by Verizon of NetFlix , Hulu and PBS Roku channels
streaming (6/23/15 # NYHM0249J1, 7/2/15 #3215216, 7/3/15#NYHM0243Q5).
Today(7/6/15) I received a friendly call from Verizon reminding me that if I wished to stream NetFlix or
any other service to my Roku, I was going to have to pay a higher price. "Throttling" was flatly denied,
as were my claims of extortion by Verizon. As well, all my assertions that I received uninterrupted
streaming service for the previous 1-2 years were disregarded as though I were 'imaginning' things. In
call made on July 2, I was given the option of upgrading to FiOS from the present DSL service I now
have - which is not available in this part of Brooklyn, due to the fact that Verizon refuses to upgrade
its copper-wire infrastructure here. Today, 7/7/15, I was told that there were no problems from their
point of view, and that I should talk to the billing office in order to purchase higher-priced DSL Internet
Service, that is, if I would like to see the problems from 6/23/15 onward to cease. I told them that they
were putting a gun to my head and extorting higher payments in order to stream television
programming from NetFlix et al, and that I had been able to do without interruption before 6/22/15,
and that that was exactly what I understood "throttling" to be. I further asserted that my experiencing
uninterrupted service prior to 6/23/15 was not a product of my imagination, and further warned that I
was going to report Verizon for throttling television data streams and extorting higher-priced services
like FiOS, which does not exist in this area.
- - - - - - - - - - - - - - - - - - - - -

It is important to understand that my reasons for contacting Verizon was because the streaming
crashed due to unacceptable slowdown. We had been able to stream to our TV before at 1Mbs, but
since 6/22, we are lucky to get .80 Mbs. This causes disruptions and crashes.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 386009 - XFINITY Internet Data Usage Plans

Date: 7/6/2015 8:40:39 PM
City/State/Zip: Pooler, Georgia 31322
Status: Pending
_____________________________________________________________________________
Description
Comcast unfairly limits my usage of my internet connection. When the service was purchased there
was no data plan. We are cable cutters. This is a way to limit our access to content without comcast
permission. Also, they do not have a 10mbp plan, there plans are unfair.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 387663 - AT&T Data Throttling

Date: 7/7/2015 3:47:17 PM
City/State/Zip: Bushland, Texas 79012
Status: Solved
on Behalf of Relationship: Father/Son
_____________________________________________________________________________
Description
Our account has a grandfathered unlimited data plan and I received a text message from AT&T on
7/7/15 stating:
"ATT Free Msg: Your data has reached 75% of the 5GB network management threshold. If you
exceed 5GB this month, you may experience reduced data speeds at times and in areas that are
experiencing network congestion. Wi-Fi helps you avoid reduced speeds. For more info visit
att.com/datainfo or att.com/broadbandinfo"
In violation of the 2010 Open Internet Order AT&T failed to adequately notify anyone on our account
that they could receive speeds slower than the normal network speeds AT&T advertised. Undisclosed
data throttling without proper cause was not in the contract that was agreed upon by the account
holder, James Tabor and AT&T. I have attached a screenshot of the referenced message.
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

Hi (b) (6)
_____________________________________________________________________________
Ticket: # 389985 - Cspire unlimited

Date: 7/8/2015 2:40:27 PM
Received via: Phone
City/State/Zip: Clinton, Mississippi 39056
Status: Open
Company Complaining About: C Spire
_____________________________________________________________________________
Description
My family has been with cspire for years and have continued our initial contract agreement of
unlimited everything. Of which they now tell us that no longer do. They now force us on a family
share plan of 6gb. Upon renewing this agreement we were not informed that we no longer would
have theunlimited data.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 390010 - AT&T Data Throttling

Date: 7/8/2015 2:45:31 PM
City/State/Zip: Jackson, Mississippi 39216
Status: Open
_____________________________________________________________________________
Description
AT&T has continued to throttle my "unlimited" data even following the FCC's large fine for that
practice. Is this going to continue in light of the FCC's decision or should I expect this practice by
AT&T to cease?
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 390406 - Internet slowness

Date: 7/8/2015 4:15:09 PM
Received via: Phone
City/State/Zip: White Salmon, Washington 98672
Status: Open
on Behalf of Relationship: husband
_____________________________________________________________________________
Description
Consumer has unlimited service with AT&T in the course of a year the service has been slowed
down. They sent him message telling him they will shut off service. He is paying for unlimited
services and not receiving them. CTR98-phone
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 390904 - Unfair data cap

Date: 7/8/2015 6:25:01 PM
City/State/Zip: Allen, Kentucky 41601
Status: Open
Company Complaining About: Inter Mountain Cable
_____________________________________________________________________________
Description
Beginning in September Inter Mountain Cable will begin to enforce a soft data cap depending on the
speed of the customers' package resulting in unfair increases in price. Competition is EXTREMELY
limited in our area and we are forced to pay a contract anyway. We signed a contract expecting
UNLIMITED data. We believe that in the age of Netflix, online gaming, and digital purchases that this
is completely unfair and simply a greedy move to exploit the people of eastern Kentucky.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 391505 - Verizon Fios Internet service/billing Net Neutrality

Date: 7/8/2015 11:06:36 PM
City/State/Zip: Port Hueneme, California 93041-2526
Status: Open
on Behalf of Relationship: Friend
_____________________________________________________________________________
Description
For as long as I have had Verizon's Fios service I havent experienced it live up to verizons claims. I
pay for 75/75 and recently went through
Verizon's complaint/service resolution process and am not satisfied. In addition I have proof to show
Verizon did not resolve my service speed. The first attachment is my internet speed log(from
testmy.net) that dates back to Jan 19 2014 showing my internet speed to be approximately half what
I pay for and this continues after Verizon sent a technician and supposedly "resolved" my service
issue. The second attachment is the log of the last 30 days running the Neubot (the network
neutrality bot) from the Nexa Center for Internet and Society also showing at no time of any day is
Verizon providing me with the service that I pay for. I believe that I am owed much more than the $42
that Verizon credited my account after the technician came out and resolved the service issue as they
see it. I have been a customer for many years and my contention is that I can at least show by way
of attached documents that my service dating back over 16 months is not up to the standard
promised, marketed and sold by Verizon to me. An approximate dollar value for that I estimate to be
in excess of $2000. This is without addressing any further issues or potential Frauds commited by
Verizon by continuing to sell my service they apparently are not capable of providing.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 392692 - -Case ID 31535858-' Serve ticket#: 373104 Last Name: (b) (6)
(KMM66061930V64466L0KM)
Date: 7/9/2015 1:55:09 PM
Received via: Default Ticket Form
Consumer Name:
City/State/Zip: ,
Status: Solved
Company Complaining About: Other
_____________________________________________________________________________
Description
Original Message Follows: ------------------------
Due Date: 08/08/2015

Service Date: 06/29/2015
***
Link to Ticket: https://consumercomplaints.fcc.gov/hc/requests/373104
Subject: At&t data throttling on my "unlimited data plan."
Tags: at_t carrier_response_pending louisiana louisiana_behalf_of oi_nn
open_internet_net_neutrality_phone wireless_phone yes_filing_on_behalf
Email: (b) (6)
Method: Wireless (cell phone/other mobile device) Issue:Open Internet/Net Neutrality Number subject to complaint: (b) (6)
Company Name:
Other Company Name:
Account #: 578016614432
First: (b)
(6)
Address: (b) (6)

City: Baton Rouge
State: louisiana
Zip: 70131
Phone where to be contacted:(b) (6)
Relationship:
First Name:(b) (6)
Serve Status: carrier_response_pending
Ticket Information:
(b) (6)
Jun 29, 5:10 PM
At&t sent me a the following text message today.

"Your data has reached 75% of its 5GB network management threshold. If
you exceed 5GB this month, you may experience reduced data speeds at
times and in areas that are experiencing network congestion. Wi-Fi helps
you avoid reduced speeds..."
The FCC recently stated "a provider can't cite reasonable network
management to justify reneging on its promise to supply a customer with
'unlimited' data."
The question remains open as to whether throttling data instead of
cutting it off entirely constitutes reneging on a promise of unlimited
data. I BELIEVE IT ABSOLUTELY DOES violate the promise of unlimited
data, and I urge the FCC to put a stop to this!
This is NOT about network management. This is about forcing me to forgo
my unlimited data plan in an effort to charge me more, and everyone
knows it.
When will you guys stand up to At&t's deceptive data throttling
practices? They are ripping off and misleading consumers. I was told my
data would be UNLIMITED when I bought this plan years ago...Not told
that it was unlimited up until I reach 5GB per month and then I would be
throttled! Do away with data throttling once and for all for these
plans!
This email is a service from FCC Complaints. Delivered by Zendesk
- - - - - - - - - - - - - - - - - - - - -

AT&T has been notified.
_____________________________________________________________________________
Ticket: # 393314 - Comcast horrible service

Date: 7/9/2015 4:30:54 PM
Received via: Phone
City/State/Zip: Fresno, California 93722
Status: Pending
on Behalf of Relationship: Wife
_____________________________________________________________________________
Description
I have been a customer for a few years now and have always had interruptions in my service. I am a
full time online student getting my Bachelors degree online, but every time I take a test and lose
internet connection, I get a zero on the test. I have been loading my 3 kids, all under the age of 7, into
the car and taking my tests at the local McDonalds, using their WiFi. I called Comcast and told them I
needed the issues resolved immediately. They said someone will be there 2 days later between
4:00pm-6:00pm pacific time. They promised me that the guy would call when he is on his way to my
home. I decided to take a shower because I would get out if I got the call and get ready for company.
No call. He came while I was showering, but I missed a phone call saying no one was home and he
has left. I called back and said he is right down the street because I could still see him. They said he
would be calling or returning within the next 30 minutes. Again, they promised because I said I will
cancel my service if I do not hear from him. I called his morning to cancel my service. The woman
wouldn't let me speak to a supervisor and hung up on me after having me on hold for a long time, and
even asking if she can just call me back later. I called again and asked to speak to a supervisor again
and they gave me a run around and tried to reschedule my appointment for tomorrow. No, I have a
final due in a few hours and I need it done now. I should be top priority since they did not make good
on their promise to me LAST night. I want to cancel, give me your supervisor. Another hang up. I
called again, waited for over an hour to speak to a supervisor who was rude and said she would call
me again in an hour. She said she would credit the account $16 and call in an hour. Never heard
from her. I called again 2 hours later to get the number to the corporate complaint line.... was given
to another supervisor, told I would get a call back. So I sat here typing all this, packing my kids up in
the car to head to McDonalds to take my final before my time is up and she calls me, saying I have to
stay at my house between now and 6:00 tonight so they can fix it. I cannot go take my final. They did
not provide me the service that I pay for, they provided horrible customer service and cost me to have
bad grades and now even miss my final because of their stupidity and rude behaviors.
- - - - - - - - - - - - - - - - - - - - -

I had to take my final at 1:00pm and was going to go to mcdonalds to use their wifi....the ride woman
finally called me back and said I had to stay in my house and wait until 6 o'clock at night for a
technician. I had to go to McDonalds to take my final and they told me to stay in my home. I waited
and waited and waited and then finally about 5:30, the technician shows up, goes out to the side of
my house and remove a plate from the wall and pulls a bunch of wires out of the wall....which he left
that way and it still like that two days later. he also put in a comcast modem to see if it was our
modern. the comcast modem is such crap that we can't even access the Internet. I'm livid. I cannot
believe that Bill Gates uses the service and considers it reliable.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 394454 - Data Cap

Date: 7/10/2015 1:56:10 AM
City/State/Zip: Hi Hat, Kentucky 41636
Status: Open
Company Complaining About: Inter Mountain Cable
_____________________________________________________________________________
Description
Inter Mountain Cable has recently announced company plans to institute a data cap on all of their
customers. Due to the monopolization that currently exists in certain rural areas in Eastern Kentuckyspecifically the areas that Inter Mountain Cable services, one is left to accept the many injustices this
company imposes on their customers. I have attached an image of their current prices for services
they label as, "broadband," of which, does not meet said criteria according to you, the FCC.
I am filing a complaint on the basis that I cannot find justification for a data cap, in conjunction with
current prices for underrated services. I have asked several times for said entity to show justification
for this (data cap) newly adopted business model. Unfortunately, Inter Mountain Cable has grown
accustom to doing as they may without fear of losing customers, as said customers only have one
choice for high speed internet.
It is my hope and desire that Inter Mountain Cable will attempt to show justification for this newly
adopted business model. In addition, I would like to see the statistical information that allows them
(Inter Mountain Cable) to claim that only 1% of their customers are affected by this data cap.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 395498 - Comcast XFINITY Data Cap

Date: 7/10/2015 2:02:09 PM
City/State/Zip: Marietta, Georgia 30064
Status: Pending
_____________________________________________________________________________
Description
I'm having problems with the Comcast XFINITY Data Cap. This is ridiculous that I have to stop
watching Netflix, Hulu and other services because of this cap. I have to tell my kids to stop using
YouTube and other services and stuff they need for school so we don't go over the cap. Also, I have
XFINITY Home Security and their camera uses a lot of data. I have turned off my router and just left
the XFINITY Home Security router on and it uses about 1GB-5GB per day. If I use the app XFINITY
TV (from Comcast themselves) it counts toward the data. By Comcast having this data cap, I don't
have a open internet, because I can't go to the website outside Comcast to watch other services. And
4K (UHD) video is going to kill the data in days. I also think this data cap is very inaccurate, it goes up
without anybody being home, and sometimes by a lot.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 396488 - terrible phone service

Date: 7/10/2015 6:33:40 PM
Received via: Phone
Consumer Name:(
b
City/State/Zip: Youngstown,
Ohio 44511
)
Status: Open
(
Filing on Behalf of
6 Someone: Yes
)
on Behalf of Relationship:
Wife
Company Complaining About: Vonage
_____________________________________________________________________________
Description
This complain is about my Time Warner Service which has not been working for the past six months,
the phone has a loud humming noise most time there is no dial tone and I am listed as a chronic
diabetic which requires me having a good working phone service I really need help here. There has
been over 15 visits to my home by over 50 TWC technicians and I am concerned about strangers
coming to my home since I am here at home with my 5yr young child. I cannot and do not have
access to a proper working phone for the past 6 months and I am still paying for a service I am not
enjoying.
- - - - - - - - - - - - - - - - - - - - -

Request #396752 "Defected Faulty Equiptment" was closed and merged into this request. Last
comment in request #396752:
feI have Time Warner Cable's Internet Cable and Phone and nothing works I also have complaints for
internet and cable at this current time Ref no 396530 and Ref no 396488 I've had time warner cable's,
cable for almost seven months and we've had to reset equipment on a daily basis or call to have
signals sent to defected equipment I've also have my equipment switched out on several occasions
after I had shows (both me and my husband and 5yr old) saved to our DVR . We lost all the
recordings without compensation, only to be given excuses and made to be felt like we should've did
more to save our recordings. Time Warner Cable has not been providing a quality service to our
family. We have expectations like wise TWC we expect quality for our money and we haven't
received that, and I know for a fact we are not the only customers receiving poor service. My money
has value and if I am forced to only have service from TWC I expect quality and by that I mean I
expect what I am paying for. I have yet to be a satisfied customer and I Beg you the FCC to look into
my complaint and give some favorable resolution to this matter.
- - - - - - - - - - - - - - - - - - - - -

Request #396530 "flickering internet" was closed and merged into this request. Last comment in
request #396530:
We currently subscribe for Time Warner Cable's highest high speed internet available for residential
use we do not enjoy internet throughout our entire house we can only get internet access through half
of our house . The internet goes in and out all the time the speed is not what we are paying for I
cannot use Skype or stream without constant interruption we upgraded to their highest high speed
internet and it's terrible, we've had several technicians at our home and it's frustration, we've not had
the issue resolved , we need the internet to communicate with our loved ones abroad and because
we have phones that require the use of the internet it's been a vicious cycle no phone no internet and
no use of our Roku streaming devices. We we've also tried to get internet access from another carrier
an it is not possible since Time Warner Cable has a monopoly in this area. ( We were lead to believe
that monopoly should not exist in the communication industry PLEASE HELPand advise us on this)
- - - - - - - - - - - - - - - - - - - - -

notice.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 398155 - AT&T is throttling our internet speed for streaming services.
Date: 7/12/2015 3:02:07 PM
City/State/Zip: Camby, Indiana 46113
Status: Open
_____________________________________________________________________________
Description
All of the popular streaming services such as YouTube, Netflix, Spotify, Crunchyroll are being
throttled by our service provider. I've gotten in contact with AT&T. The customer support
representatives were willing but unable to help me. Either they weren't allowed to admit I am being
throttled, or the people aware of it are higher up in the company. Regardless, I want this fixed.
- - - - - - - - - - - - - - - - - - - - -

notice.
_____________________________________________________________________________
Ticket: # 398322 - Data cap for internet utility

Date: 7/12/2015 7:04:12 PM
City/State/Zip: Tucson, Arizona 85743
Status: Pending
_____________________________________________________________________________
Description
Comcast having certain areas as "test" areas for data cap (350gb) where other areas for the same
price isn't capped. Cap has gone on for over a year(started 2012)
After going over said data cap they charge per 50GB.
- - - - - - - - - - - - - - - - - - - - -

notice.

First Net Neutrality Complaints

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

First Net Neutrality Complaints

Uploaded by

Copyright:

Available Formats

_____________________________________________________________________________

Ticket: # 338662 - Business Internet is beyond slow

Follow-up message by FCC on 6/18/2015 7:26:59 PM:

Follow-up message by FCC on 7/15/2015 8:31:56 PM:

Follow-up message by FCC on 6/24/2015 1:56:19 PM:

Follow-up message by FCC on 7/8/2015 7:21:49 AM:

Ticket: # 339708 - Fcc auction of lowband spectrum

Follow-up message by FCC on 7/2/2015 7:41:54 AM:

Follow-up message by FCC on 6/24/2015 9:34:41 PM:

Ticket: # 343765 - Verizon throttling internet from specific addresses

Follow-up message by FCC on 6/24/2015 10:28:27 PM:

Ticket: # 345105 - Windstream Communications, Inc

Follow-up message by FCC on 6/25/2015 8:19:46 AM:

Ticket: # 345509 - Broadband throttling and cutting off service

Follow-up message by FCC on 6/30/2015 7:18:13 PM:

Ticket: # 345705 - Non working Service with AT&T

Follow-up message by FCC on 6/25/2015 12:48:54 PM:

Ticket: # 347204 - GCI cell phone service in Homer, AK

Follow-up message by FCC on 6/30/2015 7:43:56 AM:

Ticket: # 348583 - Bad Internet Service

Follow-up message by FCC on 7/1/2015 10:57:25 AM:

Ticket: # 350767 - Open Internet Transparency Rule: Interenet Throtlle-ling and or

UPLOAD BROADBAND BELOW WHAT IS REQUIRED WOULD ULTIMATE LEAD FOR

Follow-up message by FCC on 7/1/2015 1:40:36 PM:

Ticket: # 360023 - ATT uverse service

Follow-up message by FCC on 7/8/2015 12:30:29 PM:

Ticket: # 363887 - XO Interent Provider for our Business

Follow-up message by FCC on 7/9/2015 8:05:03 AM:

Ticket: # 368134 - Comcast Data Cap of 300GB in the Huntsville AL Area

Follow-up message by FCC on 7/9/2015 5:36:31 PM:

Ticket: # 368409 - Comcast data cap

Follow-up message by FCC on 7/9/2015 5:31:12 PM:

Follow-up message by FCC on 7/9/2015 5:29:23 PM:

Ticket: # 368702 - internet throttling

Follow-up message by FCC on 7/9/2015 10:32:33 AM:

Ticket: # 368953 - Cramming complaint against Comcast

Follow-up message by FCC on 6/29/2015 12:00:01 PM:

Follow-up message by FCC on 7/9/2015 10:50:49 AM:

Follow-up message by FCC on 7/21/2015 10:12:53 AM:

Ticket: # 369288 - Throttling

Follow-up message by FCC on 7/9/2015 10:53:05 AM:

Follow-up message by FCC on 7/9/2015 11:01:04 AM:

Ticket: # 369585 - Comcast Data cap

Follow-up message by FCC on 7/9/2015 4:54:57 PM:

Ticket: # 369588 - Comcast Throttling My Internet

Follow-up message by FCC on 7/9/2015 11:07:19 AM:

Ticket: # 369647 - Slow internet speeds

Follow-up message by FCC on 7/9/2015 11:09:15 AM:

Ticket: # 369648 - Comcast Throttling

Follow-up message by FCC on 7/9/2015 11:09:52 AM:

Ticket: # 370328 - tiered data

Follow-up message by FCC on 7/9/2015 3:14:11 PM:

Ticket: # 370614 - Century Link Throttling Internet.

Follow-up message by Consumer on 6/27/2015 10:33:42 PM:

Follow-up message by Consumer on 7/1/2015 10:05:13 PM:

Follow-up message by FCC on 7/9/2015 2:51:38 PM:

Ticket: # 370706 - AT&T Services and Fees

Follow-up message by FCC on 7/9/2015 6:21:42 AM:

Follow-up message by FCC on 7/20/2015 3:00:27 PM:

Follow-up message by FCC on 7/9/2015 3:03:08 PM:

Follow-up message by Consumer on 7/9/2015 5:42:46 PM:

Ticket: # 371196 - AT&T throttling speeds

Follow-up message by FCC on 7/9/2015 9:22:26 AM:

Follow-up message by FCC on 7/23/2015 6:56:29 AM: