PRINCIPLES & PHILOSOPHIES OF TQM

KEY ANSWERS
ONE MARK QUESTIONS
1
a
2
b
3
c
4
d
5
a
6
c
7
c
8
a
9
c
10
a

TWO MARKS QUESTIONS

1
a
2
b
3
a
4
b
5
a
6
a
7
b
8
a
9
a
10
b

11
12
13
14
15
16
17
18
19
20

b
a
T
F
b
b
a
b
a
F

FOUR MARKS QUESTION

1
B
2
A
3
A
4
B
5
B
6
A
7
A
8
A