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Yin: apes futas comseanneryOORE {or adiiona ivorracen. ra oe corr eer ne He A Peiteetctetncat aad Go to find.peworld.com/58472 ‘Beiat.osoo Biers Fete eveidcon bYTOR In ewIEe Harry MeCracen orTORS wirdN Alba Raman MeLeod ‘anoine EOTTOR Kimberly Brrson ‘TEST CENTERDIRERTOR Uric Dicimann ite ar Ee st Katyn ‘esa frre 8 eben ane EESSScs Ans yan Bieber Core oss. ‘tens Ome [EATORAEPORTERTerSpng asset egomons any Ay ‘Sige Car Sevee Gey, Thao Yorn Gras fai Ste Bae Lee Swe, Sat er Che ging Shan detain Sepenttren ‘trash hte eng ‘peter tekst Ci roier ‘te ran eam tat (6c WORLD TEST CENTER Stee Seaton oaTA AUIS Tay K Leveg Shere ne Seoaaer "ne ee ecceae pee papery igeeecase smamneioanewsrigcon. ack rssues teers: ‘TombM 3001 to tor Atos 6806300 or cot OOH 0500, 12 |wmw.rewonio.com novenoen 2007 seazonvrc00/70 Visi Peter iepantbene Fexwoone £62708 rdw Psgeiron Wego “ Beocorng SUBSOREPTION SERVICES descr engine cnet uae: POM sty Ser Botkee sen tana TA tara fircuce ain atl nt) ‘Srespersrcs) ane regan soe meses re teus Sonat ax 5160 6096 Sendmail lector tthe Spticedewes Se etspan ‘Shar potsres reves Hr teans fuester scenes abresesal snontecond poet eer ‘Greta earl rear 2 ramen He over oponerscor es sno Fries bupsopenertcon Spier mares peweracor Fantetecospwee com ow roms ens Seat, usec re wi aniecnadcom REPRINTS AND PERMISSIONS parsers SOPRA ee we imiremene aac pa oere repre f ya carga ‘ona sevegole PE horaeat ‘irsaa0n eeTHE POSSIBILITIES ARE INFINITE om) |nsight TewtinaamThere is a better way to approach online security Sorwareis ore of the fstest growing secuty treats — being bath more dificult to detect and mare rampant than viruses. The problem is tht most people thik their antivirus sftware protects them webroot ere ee a eee eee ey CUI Ue LU eg eR ee pare case Ae etc hea fees aC arte Reson eerbatinecemennt dimen ocr tts a sears yan ‘We also have free, friendly customer support We ar jone, speak your language, and get you Pere eet renee ene ee tee eet er eee ee a een a nee) enn mea ae cnet ee ttn Pee ae eee ee ere tea Ta ieiuce et tea ec ee ge tea Ce ered Doreen ie ein eee Ten ne Go to find. peworld.com/58471SO HELP ME, I'm not irrevocably ‘opposed to copy protection. Software developers have aright to be compen- sated for their work, and they're enti: tled to take steps to protect their intel lectual property. | get that. But Windows Genuine Advantage, Microsoft's antipiray technology, is enough to turn anyone into a hard-core copy-protection opponent. And never more so than on August 24, when a bug on the company’s authentication serv- ers caused WGA to lose its ability to tell legitimate copy of Windows from an unauthorized copy. Suddenly, thousands of Microsoft cus- tomers saw messages informing them that their paiehfor software was fake. Worse, WGA punitively disabled their access to features like Windows Vista's Aero environment and ReadyBoost accelerator—some of the very items that Microsoft had used to induce buyers to pony up for Vista in the first place. Nineteen hours later, the company fixed the gliteh, and users got their lost features back. All inal, though, the |AS TWAS firtshing this column, the 27-nch TV Tvequned tora decade ied on me. did't mourn abit ‘though—it was the excuse Tneeded to start shopping fora flat-screen HOTY, Tmsti looking but my old set ‘croaked at en opportune time: The PO World Test Center wes wrapping units ‘examination of models for “LCD vs. Plasma: Which HOTY Is Right for You?" (page 110). Ofthe units we test: ed, Zmmostintrigued by two from Vio: the VP42 plasme and the GV42LF LCD. These sets aren't perfeet, but they dali cored some af the best images our jury sow, at prises mush lower than thosecf most big name high-def models. Sounds ko® winnirg combination to me. Techlog ps Microsoft's Copy Protection: Time to Mend It—Or End It e Adva nd int Lof us who Windows Genui just flaky nN affront ay Microsoft v most Microsoft-hating hacker coulda’t have dreamed up amore tllingexposé of WGA fundamental fragility. “This was hardly che fist time the tech- nology had caused headaches for inno- cent Windows owners. Ialrezdy had a reputation for mistakenly fingering users as running pirated sofware when they weren't: As posts in Microsoft's own forums show, innocuous ativities Like adding components toa PC or upgrading its BIOS can lad to trouble. ‘And when WGA does behaves i's meant to it's stillne picnic. Download ‘Windows-reated items from Microsoft, and you'll have to validate your operat ing system. Download some more, and you'll need to doit again. The process is especially clunky in Firefox. ven the way Microsoft markets WGAis broken. Its customers deserve a straightforward adkno sledgment that ‘VIZIO OVE21F high-defintion LCD TY. the company is inconveniencing them to protect its profics, not platitudes about WGAcxisting mostly as a waming sys- tem for people who have unwittingly bought counterfeit copies of Windows. That's notall they deserve. Afer the August meltdown, WGA senior prod: uuct manager Alex Kochis blogged about measures the company is taking to less- nthe damage “should anything like this happen again.” Exeuse me? Any copy protection that can accidentally deprive people of features they paid for needs to be rethought from the ground Up. Microsoft owes its customers a WGA that’s more predictable and less vindictive. It owes themn copy protec- tion that stays out of thei face The Obliteration Option Of course, the folks in Redmond could eliminate allof WGA's problems simply by eliminating the technology altogeth- x.1 don’texpect this to happen, but it'snot unthinkable, PC history holés multiple examples of software compa- nies discontinuing the use of copy cone trols, from Lotus in the 1982s to Intuit after the 2003 tax season. very past instance ofa product los- inglts shackles has had two things in common: There were unprotected com- pettors, and users told the developers behind the copy-protected ones that cnough was enough. If I were Microsoft CEO Steve Ballmer, Pd take note of the fact that there's no such thing as Mac Genuine Advantage or Linux Genuine Adivantage—andId listen very carefully towhat customers have to say about copy protection in Windows. Lasttime I checked, I wasn't Steve Ballmer, bt I'm still interested in your thoughts on allthis. Drop mealineat -harry_mecrackenaspeworld.com, with your take on WGA. Read Editon Chief Horry McCracken blog at blogs poworldcom/tachiog, @ NOVENDE® 2007 Mw. pewan.o.cox | 15Looking for a total websit Yahoo! STARTER Go Daddy DELUXE, sig9 A Induded Domains 1 Web Space td 5cB 100 EEE Monly Transfer Volume Peo 20068 1,000 6B Emal Accounts PEI 200FOr3 1,000 POPS Our complete web hosting Naibox Sze Frc) United 106 Z solution gives you everything Search Engie Submission ea charge apples poiraed toruehlyard Gah Website Builder Pid Freewxe cae Photo Galery 7 create an attractive website ee : SS Feed Crestor $4.99man Order before Octo! tae oj oy and ¢ 9-Day Mera ck Guarartae AES E-mail 24/7 Taree Phone, Email 5] 1° $699 $8.96 fst 2 months | swe ws yr oot Support 2417 Phone, E-mail Pre Per Month We offer a variety of hosting packages to fit your needs and budget, Creating a website. ET | aE has never been easier. 7a Corecess Fore ado fli : Hone youbuld a professenatooking tein mute, without — | | =p ae ae pene eae ir Bree the wierd ple You teu the procs. Chane fan 2 leone wats ade fonts and cs M tc pecans ig te Sle pte Pesegh avd sacar ea yaaa El El cerline in mires! ca! 1.877.go1and1Visit our website today, offers ric uedaFujitsu recommends Windows Vista® Business. mall wonder. All the functionality. Half the size. The new 1.5-pound Fujtsu U800 Utra-Mobile PC Woda Vat? Busress is massively versatie and wondertuly small. With its Sb Intel® Pentium? M processor, you can easly eo launch Microsoft Vista® applications and YouTube™ videos Wedcarn nce and view them on a vivid 66-inch monitor/touch-screen, Breet Share data and perioherals effortiessty with built-in Bustooth? technology. And keep all your data uitra-safe \with biometric security, I's even Wireless WAN enabled’ and includes a webcam. To learn more go to Us fujitsu.com/computers/smallwonder oO FUJITSU THE POSSIBILITIES ARE INFINITE ary te Core’2 Duo : ly Go to find.peworld.com/58507PCW Forum promoting Mac computers in the maga- ine, [have nothing against Macs ‘except that I don't own one and have ‘no interestin one IT was interested in reading more about Mac computers, | ‘would subscribe to Muczorld | would appreciate it if PC World editors would stick to discussing PCs. ‘Ray Renfro, Winter Park, Florida Apple recently slashed the price of the iPhone by $200. After many complaints from early iPhone purchasers, Apple relented, granting them each $100 in Apple Store credit. Did consumers have a right to be upset, or OEE Gin should they just suck it up? Tell us what tember asue, Early IPTV Uses Only you think at find.pcworld.com/58647. Lilie ol lesb Fee URvreserd Mo where in it could Ifind out what IPTV was. It talked about iOS and U-verse also. The article could just as well have iPhone Price Cuts ‘Apple has truly filed their loyalty been written in Chinese. I thought your Why i Steve Jobs not allowed to run Unless Apple gives them $200 cash magazine was aimed atthe average his business and price products ashe rebate, they are not going to get the computer user, not just the techies. In sees fit? Basically, eatlyadopters paid same premium forany of their other __my experience peaple who like to use about a $2/day premium to have the product launches. acronyms without explanation are try- latest, greatest technology. You eryba- wioapratashs frome PCWorld fanoms ng to press other, rather than bies pay more than that for your lattes inform. I expect better from PC Worl atStarbueks.'mglad to seethe cuts, Macs vs. PCs Los C. Kol, Virgin, Minnesota and I picked up two iPhones. {ama recent Mac convert but still read rakona fromthe PCWorld forums PCWorld 1 would appreciate tif more Caauthers response After reading the art attention was givento Macs. realize se again, tin you have good pai. ‘The problem with these whiny easly that PC Warfa’s main focus is PCs, but TPTVis nat yet arsed term, andthe adopters is that they invest their rela Te like to think you've grown beyond _defetion remains a source of confusion toa tlonship with Apple withthe same tha, especially with the increasing toto people. TPTV usualy reer to video emotions thatone would invest in thelr populatty of Apple machines. Your delivered in packet form over be-optc or closest friends or relations. It wasn't September item on a security hole in hybrid fiber-aptic/copper networks using about the 200 dollars, it's that their QuiekTime [Bugraud Fixe] nevereven Internet Protecol. IPTV is at Internet feelings were hurt. t's acorporation. __ mentioned if it applied to Macs. This is veo (Uke Joost ar YouTube: it reaches [e's not your best frend, nor your justone example of tually ignoringan the user troup “closed” TP network ‘mother, nor your significant other. entire market segment. that is separete and distinct from the pub- Companies are really ust interested. ‘Alex Cullew, Indian Head, Maryland lic Trternet. U-verse end Fi0Sare the only in your money. IPTV service offered by ATAT and Veri- tundrabey, fromthe PCWorld forums Every month Isee moreand more posi- zon respectively. —MurkSalloun tive references to Mac computers. It is Apple’s price reduction with just a almost as if some PC World editors, Sales Help Wanted 2 $100 store credit to early buyers is mot who must own Macs, are very subtly _[ really enjoyed Yardena Arar’s Septem- 5 justified. Other products are bought ber Skepical Shopper column on tech £ puretyon their meci, butin the case of © akeapeople for one have stopped 2 theiPhone, itwas loyalty toward the ‘The Wilis fun, and offers some- shopping at Circuit City and I have £ brand. This would not have happened thing different at a Low cost. also encouraged my friends to stop = — with any other phone. Apple's custom- Gozbin, — shopping there as well. | think it’s 2 exs have every night to be disappointed from the PC World forums ridiculous that the company fred itsHere are 100 reason to get into Ce Ft ViSApd Get $100 card credit after purchase of any Sony HD product of $299 or more with the Sony Card PCW Forum experienced salespeople to replace them with cheap labor. I now shop consistently at both Fry’sand Best Buy. Keep up the good work Paul Hock, Highland Village, Texas SSN Privacy We should prohibit using Social Sccuti- ty numbers as a password ( )! Im away, knowing my SSN shouldn’t be any more valuable than knowing my address or telephone num ber. But using an SSN to access secure information without also requiring a securely established password should be prohibited. Paradoxically, think the best way to eventually get there is for as many SSNs as possible to get lost and distributed. Once this really becomes. crisis, Congress will finally have the spur to take proper action. une pape, from the BC Work farms My bankand my cell phone provider have both asked me to say my SSN out loud in a room full of strangers in order toidentily myself, My SSN is required tochange service on my utilities. Insur- ance companies have gone to personal identification numbers and birth dates as identification; what's up with banks and utilities that they so casually expose their customers to ID theft? Do they just not care? ila, from the PC World forums E-Voting Every voting system can be manipulat- ed if someone really puts their mind to it. Electronic voting machines are probs ably safer than most. The integrity of the vote in any precinct is no better or worse than the integrity ofthe st running the polling place and the com: petence of the county officals in sc ting up the voting machine layouts, great, from tke PC Work forums [there is an immediate paper trail that would let a voter verify that their vote was counted correctly and that can also be used to verify what the computer tallies come up with, then maybe e-vot 20|mww.ecworto.com noveMnen 2007 ing should not be banned. There would also need to be random checks to make the paper trail matches the smacx013, from the PC World forums c It's bad enough that Vista is not ward le with olde ware, but why didn't Microsc Computers are just not secure enough tobe used for something like this. we Americans realy care about our coun: try, and really care wh would realize that we have to have a secure system for choosing who we wantas our leader. Ifthat means going back to paper voting, bolting the ballot box to the floor, and having two armed security guards standing next to it, don’t care! Let’s do it! [Matrliks,from rhe PC Workd forums PC World welcomes your feedback. Were. Serve the right teat for length ar etaty ‘Share your troughs in the Comments rca under each story onour Web st, or vist cur Forums ( 5). Send ‘mat toletters@ipcworldt.com. @ Oa Cece ene rr) eee een Soe ere Pe eee aan Cea corn a eed eee eee! Pearce as See etd eect Season eesSONY. Once upon a time, Sony created the best way to watch movies. The end. Sony makes movie cameras. Sony makes movies. And now we're making Sony Blu-ray Disc™ ployers. $0 youcan tee a aoe Ge ae Me uCueae) from seven mojor studlos. Connect a Sony Blu-ray Disc player to on HDTV and you can experience movies the dere ae cuneate tot hee eee hee cent een ee eer Con Na ee een ee eee eee ae Tear ratsMole MeUiReo neo acneloNMiMmCReniee|. Call the IT experts at PC Mall fo guide you through. 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Find a dealer: ViewSonic.com/Value See the difference” mmllassiear Go to find peworld.com/58505Forward Vista Resistance: Why XP Is Still So Strong If you still don't see a need to upgra you're nat alone many people are opting for XP even on new PCs, We'll ou how the asitic become smor BY ERIK LARKIN WINDOWS VISTA IS facing stiff competition from an un likely source: Windows XP. ‘The six-year-old operating system is showing surprising strength more than halfa year after the full launch of its successor. In April, Dell acknowledged continued XP demand! and resumed offer ing XP asan option on new systems. In July, Microsoft chief financial officer Chris Liddell ratcheted up che per- centage of OS sales the com- pany expects XP co account For in fiscal year 2008 from 15 percent to 22 percent. Finally in August, Microsoft announced an XP Service Pack 2c release that does nothing more than add new Windows XP product keys so the company can keep selling the OS to businesses ‘SOFTWARE DEVELOPER MARK Sanford doesn't see a "must-have kindof featur in Windows Vista, through January 31, 2009, The wait-and-sce approach, ‘of Mark Sanford, a 40-yeat- ‘old software developer in San Francisco, seems typical of many users. Sanford’s PC— with a 3-GHz CPU, 2GB of memory, and a 256MB video ‘card—could handle Vista, but he says hchas no plans to up- ‘grade from XP. Sanford says he’s gotten to know XP's idiosyncrasies, and has his network and software run- ning smoothly on the aging (08. “XP is plenty good enough,” he says. Sonothing is pushing him away from XP, and likewise nothing is palling him strongly o Vista “The Aero interface is beau- tif,” he says, but “When 1 lookat Vista, there's really nothing there that’s a must hhave kind of feature.” Behind the Pace Certainly sales of Vista aren't blowing away XP in stores. Chris Swenson, director of software industry analysis for the NPD Group, says that, from January through July of this year, XP sales accounted fora healthy 42° percent of online and briek-and-mortar retail OS sales. By contrast, from january through July of 2002, ater XP's launch in October the year prios, Win dows 98 accounted for just 23.1 percent of retal sales (Windows Me launched after Windows 98, but it didn't supplant the older OS.) Of course, retail sales are only part of the story. With PC prices dropping over the 3 26 | nww.PcwoRLo.com noveHneR 2007 Microsoft has big plans for Vista's first service pack. For more details on the fixes SP1 includes, see find.pcworld.com/58683 or visit our Windows Info Center at www.pcworld.com/ic/windows.past few years, and with Vis- tals higher hardware require- ments it's a “no-brainer,” according to Swenson, for ‘many people to buy anew PC rather than upgrade an oldone. And the large major~ ity of Vista users get the O5 on their new systems. Sill, PCWorld.com visi- tors don’t seem to bein any rush to switeh to Vista. Our traffic numbers show Vista machines accounting forjust 10 percent of the tafe to our site during September (see “Vista vs. XP Arter Months,” on poge 28). Dell, which offers 2 choice of Vista or XP on its new computers is staying close. lipped about how many XP computers it ells compaced with Vista. Bue Michelle Pearcy, manager ofthe glob- all marketing software team at Del, confirms that the company is seeing the same trend.as Microsoft: XP sales will be higher chan expected ding its next fiscal yar. Apple Impact? XP satisfaction might keep ‘many people from picking up a Vista box atthe store, but another, more surprising Key Dates in the XP/Vista Transition * JANUARY 2008: XP no longer sod to consumers ‘ FIRSTQUARTER 2008: Vista SPL release + JANUARY 2009: XP no longer sold to businesses ‘APRIL2014: XP oxtondod support eutott Factor may be leading others to buya new copy of XP in- stead of Vista: Apple. While Winciows PCs still ‘outnumber Macs by a large margin, the latter are be- ‘coming much more popular. Stephen Baker, another ana- Iyst with the NPD Group, notes that more than one in six laptops soldat retail are MacBooks. Those figures don't include direct sales from huge vendors like Dell ifthey did, Apple's market share would shrink signifi cantly. Nevertheless, the sta tistic underscores that many people are buying Macs. In years past, switching to a.Mac meant saying goodbye toll of your Windows soft- ‘ware. But today’s Intel-based Macs can happily run Vista or XP, either natively with Apple's Boot Camp or in vir- tunlized form with Parallels ‘or VMWare Fusion—ifthe new Mae buyer algo pur- chases a copy of Windows ‘Tha's just what Sanford’s mother did recently, he says, when she bought a new Mac- Book, intending to run Win- dows on cas well. Given the choice between a copy of Vista chat may or may not run allof her current Wine dows software, and a cheap- ceccopy of XP that definitely will, she opted for XP, Hurdles for Gamers Similarly, many gamers are choosing the supposedly ‘outdated OS for new pur chases. Dell's Pearcy says that large majority of con: sumers buying new PCs de- ‘cide on Vista, but that the choosy gaming crovd is one niche group that seems to prefer XP, One reason, she says, is the lack of games that ports won't suffer, but older take advantage of Vista's D> favorites such as Blizzard's rectX 10, Also, the normal Diablo 2 require a software performance and compat workaround from Creative bility issues encountered Labs to run with surround- with anew OS mightmere- sound effects—or in some Iyanmoy an everyday user, cases, to run tall but to gamers looking for top speed, they'rea killer. Transmuting Sound Forexample, older games Creative's ALchemy software that use DirectSound 3D (find ponord.com 9549) for got short shrift in themew older games translates the (05, since Vista lacks the games’ DirectSound output audio feature entirely. (And into OpenAL. Having to use without support for that Achemy is a minor annoy- API, sound cards capable of ance, but absent some com accelerating DirectSound _pelling reason to switch to lost much of their utility.) Vista it's one that most gam- Newer games that use the ers would rather avoid. OpenAL standard Vista sup- Michael Gartenberg, >> UN TAINO THEFOLED Scary tows Teoma tp tng ireaty ti sre pt ucts, whet wil we nave lotta talk about? {PHONE PRICE CUT: Only Apple ‘could makeusers complain that prices dropped to far: oo quickly. Enjoy your $100 at te Apple Store, whiners! ‘GOOGLE PHONE RUMORS: We'll have tosee the hardware. but a phonefor Govole Apos would be sweet. Let's hope it costs ess than.a share of Google stock. NBCOUMPS APPLEFOR AMAZON: Guess we'll have toget Herces on our ‘iPods from BitTorrent o friends rigged DVDs. Just how you planned it-right, NBC? ‘THERINOLE:Nice job, music industry! Your hot new concept ring tones bun= Jy those chips that comeina tennis bol can. ‘CAMERAS WITH YOUTUBE MODE: We ‘are ll for more clips of people ploy: ing the Super Meri Bros.therne sone, but ae camera vendors ths bereft of ideas? NOVEM DE 2007 www pewanio.cos | 27Forward vice president and research dicector a Jupiter Research, says that he isn't surprised to sce many peop still hoos- Ing Windows XP over Vista “Microsoft's competition is always what their ast operating system revision was,” he says. “And in this case, XP was pretty good.” Gartenberg doesn't see the same kind of “burning dive” to upgrade from XP that many people had when upgrading from Windows Me, for instance. He notes that people lined up to buy XP; but now, “consumers and businesses have learned tobea little hesitant about adopting new products.” Vista SP Is Coming ‘And businesses are under- scandably hesitant. Vista's improved secunty and other features could bea boon to business, but IT staffs chat have spent the past six years smoothing out an XP net= work and training users are loath to consider upgrading toa new OS before it has hhad much time to settle “Any number of people are saying, ‘Wait for SPI,” Gare cenberg points out. Delloffcials echo that ob- servation. “We're hearing chat from our customers today— that they're waiting for SP1 asa signal of cade stability.” Dell's Pearcy says. “That's historically very much in Line with what has happened in every major OS transition.” But such waiting now has an end dae, since Microsoft announced that twill lease a final SP1 for Vista in the fist quarter of 2068, That wil follow a September release ofan SPI beta, giving on- Vista vs. XP After 8 Months HOW IS WINDOWS Vista doing in comparison to XP? Visi- tors to PCWorld.com are adopting the OS far more slowly, as these numbers from aur Wed site tracking data indicate. ‘JUNE 2002 SEPTEMBER 2007 (Eight months ater (Eight months efter the the WindowsXP Launch) Windows Vista launch) Cer eE id Cees the-ball companies time to test its many compatibility and performance Fixes. According to Microsoft's ‘overview document for the SP1 beta, Vista's fst service pack will offer improvements for security, reliability, and performance, and more sup- port for emerging hardware and standards. In addition, the company willeontiaue to introduce drivers to sup- port mote devices, bumping Vista's count from 1.7 mil- lion in January 2008 10 2.2 milion in uly. Buc SPA “does not deliver substantial new ‘operating system features,” rere ceity according to the document. BitLocker Drive Eneryption wil receive an upgrade, and security companies will got long-awaited programming interfaces to work with the (64-bit version's kernel patch protection. Microsoft also says that SPI will boost relic ability on systems upgraded to Vista from XP, and that it will offer better compatibili- cy with printer drivers Performance Tweaks After the release of SPL, Vista should be faster at copying, and extracting les, aecord= ing to Microsoft, nd should Alchemy ‘CREATIVE'S ALCHEMY SOFTWARE lots games designed to use Direct ‘Sound 3D run under Windows Visto, which doesn’t supporttre APL 28 | nww.PcwoRLo.com voveHneR 2007 ‘wake more quickly from Hi- bernate and Resume modes. Company engincers should have corrected a bug involv- ing slow network file-share browsing, too, as wellas the occasional 10-second delay before a password prompt ops up when you press ke shehes. So fora workstation that fits you and your Buti rovesthat Anthre'sbut-in moduartyRebsyou — ghapey work exactly, contact ur Fenly an knewiedgeble dio things with furniture you never thought possible. renadueytantue folks at 900.925.3041 or anthro.com/pcw. We'l Here, for example, is our extra-strong AnthroBench —"***#"™™ hain configure something just for ye wy ByDigital SLRs Go Mainstream WHAT'S BEHIND THE jurnp in the number of walkabout pho- tographers toting digital SLR -——-Enhancedautofocus: cameras rather than smaller High-end autoto point-ond-shoots? Three features are mira thine: wider availabilty. lower down fo casts, and better features. e Onceconfined tothereelm Canon! ofenthusiest or professional high-pcecision pont photographers, ciital SLRs nile Nike owhave greater appeal to hi i 5 ‘more-casual photographers. And fortunately for digital SLR buyers prices on these models continue te drop. Aasording to imaging market research firm InfoTrends, the average soling __-Morescene modes: SLR Picture style settings: Those style settings can price af aciital SLR in 2006 8 m was $966—and is expected te falltoabout $775in 2007. Meanwhie, ae digital SLR cameras grow in popularity Imorange units te Nikon's $1799 0300 (body oriy) and Canen’s $129 EDS 400 (body nly) have Begun to incorpo- rate both high-end features Pe from professional cameras anc more user-frienely features, from point-and-shoot cameras, Though both models bring professional-tevel features to consumers, bath aim to attract photo ettuisiasts and profes- sionalses well. “[The manu- facturers are] trying to make it casy for someone to move up from apaint-and-shoot to an SLRby adding scene modes, auto settings, andlive view (features) says David Hauet eran analyst at InfoTrends. Camera makers are also try- ing toappeal to some ofthe prostto use [one of] these mid- range models 03.8 backup camera’ Houcter adds. Here's a look at samneinnova tive features eomman to new = ee digital SLR cameras Melisa. Perenton ww. PewoRt o.com novEMnER 2007Introducing the world’s most affordable line of wireless inkjet printers. Now you can print DVLA cS NCL OUNCCLRCWVECTmN COLOR IU 1A Ql oL-1s) Oat OROREM HHP RAY Rm Cac Featuring the X4550 WIRELESS ALL- LEXM ARK Peli: anciesecte 4 eee CLC *Subjectto the range and capabilites of your wireless router and access to electictySpecial Advertising Supplement Six steps t Lexmark removes the heavy cost and heavy lifting to help you cut the cord once and for all fast. and easy LET'S DEBUNK SOME POPULAR MYTHS: George Washington had. wooden dentures (they were ‘made of human teeth and ivory). Wireless printing is expensive (absolutely not!). And setting up 4 wireless printer is very difficult (eam you spell e-a-s-y?) Wireless printing enables multiple users to share one printer for optimal efficiency. And the print quality in the wireless world is exactly the same as it is in a hard: wired environment Now, thanks to Lexmark and its new line of afford. able wireless printers and all-in-one devices, cutting the cord is easier than ever. Just follow these simple steps to quick wireless printing. ‘STEP 1 — Determine if your computer is wireless-capable. In the last three years many notebook computers were: sold this way. If yours is not wireless-capable, it can be ‘made so by adding an inexpensive wireless adapter. ‘STEP 2 — Install a wireless router to serve as the Wi-Fi access point or hub of the network. During installation You will need to identify this network on each wireless computer and printer or all-in-one device. Wireless routers are easy to install, and their costs have declined in recent years. STEP 3 ~ Check to see if you have broadband Internet access. While you can use your wireless router without Internet access, or uso dial-up, there is real value in accessing online content via high-speed connections such as cable modems and DSL PC World| Nee WE) SPONSORED BY | LEXMARK WWW.LEXMARK.COM wireless printing STEP 4—Purchase a wireless printer or al/-in-one device, Tike the Lexmark X4550 wireless all-in-one for only $129.98? To find out more, go to www.cutthecord.com. STEP 5 - Decide on a security solution that fits your needs, at a minimum looking for Wi-Fi Protected Access (WPA) and WPA2 security to encrypt signals from wireless computers to wireless printers and to set passwords for printer access. STEP 6=Follow the intu- itive, straightforward in- structions that appear fon the on-screen soft- ware installation guide foryour wiroless printor, ‘which is fully illustrated. With Lexmark wireless dovices, its oasy to choose the right seloc- Share the Lexmark X4550 tions. Tho entire pro- #H/-it-one printer wirelessly ‘among mutiple computers cess of setting up your Lexmark wireless printer takes only minutes. With Lexmark wireless printers starting as low as $79.99 and with Lexmark’s amazing ease of installation, the wireless world has never been in closer reach. Go to wwux.cutthecord.com now for more information. *Manutcturers svt prise Acti wlprces mya 60 TO FIND.PCWORLD.COM/S85173 Consumer Watch Some Sales Reps Mislead to Sell Backup Discs BYTOM SPRING WHEN IAN GRIFETTH of Queens, New York, bought an HP notebook from Circuit City store in Brooklyn calic this year, the salesperson urged him to have the chain's in-store Fire Dog technicians create Windows XP recovery discs in case Griffith needed to reinstall the operating system, wetounas “| specifically asked if this wae faa something I could do on my own,” i Griffith says, nd the answer was no. The sales clerk, Griffith says, insisted that there were two ways to obtain such discs: have them made atthe store for $30, or buy them from HP for neatly twice as much. But these assertions aren't true. Recovery dises aren't hard to make. ‘And ifyou don’t want to burn your ‘own, you can buy them from HP for half what Circuit City charges. Griffith, who ultimately declined the Fire Dog service following a last~ minute consultation with a PC-sarvy Friend, fs one of several laptop and desktop buyers who contacted us after hnvingan experience ofthis type when attempting to purchase a machine from Best Buy or Circuit City. But both retailers deny having a policy of telling eus- tomers that they can't create recovery discs themselves. To investigate, we shopped for notebooks at Circuit Cty and Best Buy stores in the Boston and San Francisco areas. made 0p hat they ¢ Test Buys {In our informal tests we found that, though some Circuit, City sales reps pushed hard for us to pay the extra $30 for store-made recovery diss, all of them ultimately acknowledged that we could make them ourselves (and atleast one volun- tecred the information). On the other hand, salespeople at threc of the five Best Buy stores we visited told us we could not make the dises ourselves and woukd need Best Buy's assistance, Our only altemative, they said, was to buy the discs from the notebook’s manufacturer ata higher price— sometimes twice as much as what the store was charging ‘Acthe Best Buy in Watertown, Massachusetts, a sales rep ‘who sold me an Acer Aspire 5570 notebook told me the system didn't ‘come with backup dises (which is technically true). But the rep also said ’¢ have to purchase them from Best Buy for $30 or direetly from Acer for upward of $89. Two cash register clerks confirmed this. | declined the restore dises and, back at my office, created my own in an hour or s0 froma hard-drive par tition created for that purpose. Both a brochure and the user manual 2¢- ‘companying the laptop recommend- edmaking backup discs before begin- hing regular use of the notebook staffer urging PC buyers The Vendor Option [also eiscovered that paying 2 PC vendor to make the discs costs alot less than some sales reps at retail outlets indicated: HP sells recovery discs for most of its notebooks for $15 (shipping included) through its technical support servic- es, An Acer representative told me that the company charges $40 for notebook recovery discs, plus $10 for shipping Best Buy spokesperson JeffDudash said my experienceat the company’s Watertown store may have been due to miscommu- nication between the sales repand me. Best Buy doesn’t push recovery dises by saying customers can’t create them, he added; rather, disc eeation is offered asa convenience to customers. Dudash called creating those discs “a process that, while possible [Tor customers] to do.on their own, can be eumber- some to the average PC buyer.” Still in the wake ofmy 22 Recovery discs may return a PC to data and apps. Go to find.pcworld.com/58441 for instruct creating a Windows CD that will perform a nondestructive reinstall. its factory state—wiping out your ions on NOVEMBER 2007 www PcweRLa.coM | 43Consumer Watch cirri SKEPTICAL SHOPPER varvens sn to make clare to customers that having a heed bee dere Same Name, Different Product Similar, Circalt Cky spokesperson | READINGLASTMONTH | It pays to know your specs: Proc Jackie Forman denied that the company aboutnew,improved Wi- | names don't always tell the whole stary. advises its sales reps to tell customers | Firoutersincorpocting they can’t create their own recovery dralt2ofthe B02.1n technology sec (see the components do. PC vendors that buy discs. Like Best Buy, Circuit Cy offers | find. goworldcom0609) reminded me ofa system components in huge quntites disc-creation service as aconvenicnee pet peeve Thave ebout shopping for tech may use different supptiers for, say, opti- tocustomers who don't want the has- products: Vendors don't elways make it ‘cal or hard drives over the lifetime of @ sle ofdoing it themselves. "Many cus- | easytoknoweracty what youregetting. single desktop or notebook model. tomers ae time-constrained and find Forinstonce D-Lnkreleesed oneEx Dell zpckesperzen cond this the service a great value,” Forman said. treme N Gigabit Router that sbasedon _practice but said thet all components the orginal @02ndraftand mayhave must meet stingent specications. So Up-Sell Pressures problems connecting with other €02.11n even themodet PC World reviewedisn't Dudish and Forman saidtheircomps- | equipment. Thenthe company relecsed a dential othe one you buy, the sckes- nies respective sales staffs don't wore | seoondrouterthatis based on person sad, youresperience on commission and therefore haveno | dratt2andis fori to shouldbe smite ta our, incentive to pressure customers to pur | becompatit with Myon oxparionea chase additional hardware and services. | other manutectrers hae taht me thet At east at Best Buy, however, sales equpment But cos thisisatabrays true tepsare rewarded for selling ore prod | Wek igurng ot for ali vonders. My ucts and services through whats infor- | whichone ie whieh. lest notabock an mally called a “score card” system, ac- |The frst mode Te Mink aa%21, cording toa Best Buy employee who called the O1R-655; eda buitn WF asked notto be enti. The employ- | the sacon, the D655. core that usually ce told me that sales teams tha score Tnagood news s that worked fine but rotused wel receive the opportunty to work orignal draft products to mor at all win certan longer shifts (and make more money are femware-ypgradabioto ewer W-Firouters un witha since they are paid by the hou). compliance with the second draft Butit Wi-Fi engineers assistance, tweaked an Dudash confirmed the score-card ap- | youlbuy anclder prot. itsuptoyouto obscure default router settng. The eng proach to staffing, but denied that i figrecutunctheryouneed afrmatere eer toldrme TEM used that Fear for ‘might contribute toa high-pressure urate. Generally, ifthe packeging tacked anlya short me, sothe problem was rere sales enviconmenc. “Every cmployce is | aWEF Alliance ago spectying 8021In trained to create a no-pressure sales certification, you'll need an update. Educate Yourself environment,” he says. ‘You can't dictate how vendors label their Ifyou're shopping for a new laptop or Looking Under the Hood products, so youheve to educate yourself desktop PC, don’t let a salesperson talk ‘Atleast the draft-n changes affect only before you shop. Find out what's happen- you into buying recovery discs by claim- | fmware:Sometmes vendors tweak he ing wit the tecnctogy. especially ina ing that otherwise you won't get them. hardwere imards of products without field that’s changing rapidly. ‘We checked with Acer, Dell, Gateway, notifying customers. Case in point: Sony Ifyou seee price cut, try to determine HP, and Lenovo—and all five told us made more than a dozen versions of its whether the retailer is unloading older, thatyou can create such dses yourself | popular PayStetion2.incucing some outmoded technoleay Be especialy cre- from the preinstalled software on their | thatlocked identical buthad diferent ful when shopping one, mere you doit retail PCs (if they aren’t automatically features. For example, Sony dropped en have access to visual cues that you might included with your new system). TEE 1204 portintaterversonswhile _getby inspecting packaging. Ifyou would prefer to pay forthe adding oninraree port foran ontenel —_—Arifyau aren getting enough infor- convenience of having someone else DVD remote. Youcouldtel hich model mation, dantbe arid to aakfor help. rake recovery dises for you, checkwith | youbed ony byinspecting heuntterits Youhave abeter chance offing an- the vendor: Most (but not al) willsell | modetnumber (which appearean the swers while youre stl aprospectye them for less than the $30 or so that back ofthe PS2,by the serial number). _buyerthan when yourstum asedisgrun- the retailers typically charge. ‘Sometimes the :p02s.cont change, tut ted over leckng for tach suppert. A 44 | wwn.vewonto.com noyenuer 2007Bill, Tinea track seers PF Weal, comer £. sectted +e. PDB. ‘ea Th became. o POP ae = guess enone ay as 2 proven. Fecawe E fed th. SPOT POTENTIAL SERVER ISSUES BEFORE THEY HAPPEN. The HP Pre ‘company. SIM can focus on your company’s business goals. byt Ea Riera) Ce Cec un aoe aa APSCIINe est us ase $209 52 od at nk 9 ae «at Songs ted an HP lca peo cog td $1 aalod comma ener pea oben $3000 er DrwbentCar any Ui Liant DL360 G5 server powered by Quad Core Intel” Xeon® Processors offers Systoms Insight Managor (SIM) software, which can help you monitor potential server problams and olert you of them before they affect your ides unified LT. infrastructure monitoring ‘and ease-of-management via ¢ simple interface. And that means having centralized conirol over your servers so you aber cart bows ss charge wis ake, Joy ta LT HP PROUANT 01360 65 $3699 (Save $1426) hee Neon er RoR EPS eG eT) re cr084 32) 2 Quad oe Yon Petes 0 00 C2 5300 merry + Supp sate fac hoe formance SAS + smaricay 2400 cect “ASS abdtoalnemary PM: 267411 S21, $500 show a HP eee otro eat $2500, 2 Pra okie Deh ‘anc HFS Sool leo esa arson sche asd aba AB ons ean vl eurey adh onto gals an $3 alle pasion wb US snd ca HP STORAGEWORKS ULTRIUM 448 TAPE DRIVE $1749 (ex ono) eas foraston a 644 4908 camps apy iottegetom bee + Sis wt Daa Pec Sess Savon, ve Sat Genae coe ad 1 oman ak rtsnay a, Pies stoma ace fears es eatde nS, vo Pact fn Sri avo TS rast ace 3,207. 207 Fee PcaConsumer Watch ON YOUR SIDE ww aN Judge Orders AFEW MONTHS ago, purchased an omega USE-comected harddrve | End to Hoodia that had EMC Retrospect Express backup software bundled tht Zin- . stalled the dive andthe software, butte software itorteres winner | Diet Spam applications and my attempts te remove have been futile because it is "protected An EMC representative advised me to getin touch with Tomega, since the package was writen expressly for them, But Iomega wanted $25 fora support phone call to show me hou to remove the pro- {am Looks Uke a lot o space on my hard drives being held hostage for £25. Ze there any way to getrid othe program for free? Bl Barkan, Reh, NonbCardina [APEDERAL JUDGE has ordered a Nevada company to stop sending unso- licted e-mail marketing weight-loss and anti-aging products—somie containing a frequent spam offering known as hoo- ia —that allegedly donot work Judge Morton Denlow of the North- cm District Court of llinois issued the temporary restraining order against Sili Neutraceuticals and owner Brian MeDaid, doing business as Kaycon Ltd, after the Federal Trace Commis sion sued Sili and MeDaid for viola tions of CAN-SPAM, the antispam law passed by Congress in 2003 “The FTC accuses te defendants of spamanarketing their Web sites, where they allegedly sold products—including pills that contained extracts of the YS Responds: Shortly efter we contect: ed EMC on Mr: Barham’s behalf, EMC got itouch withhim and helpedhim uninstall the software, EMC says that customers who gt the software for free along with piece of harcware generally must pay for support for anything beyond basic sotup unloss thoy upgrade te an annual sorvioe contract. which starts st $130, [snot unusual fer coftmere compo: nis to produce limited-edition versions of programs for inolusion wth related hardware a hopes that youtL upgrade to plant Heed genion—based on false of pa versions wit merefestures,orthst shoul step using the battery ndcontact_| unsubstantiated promises of weight youll pay terbetersumpart. In general, Toshipaat 400/457-7777 or wns bebo loss and anciaging benefits ityou encounter protlemuth ths knc)_toshitcomfor9 replacement. Its ste “The agency says that the defendants ofsoftware, you stouafist getintouen to.usethe AC acaptor ard powercarsto | are the fist tobe charged under the withthe company that made the hard-_runthe system unt the replacement federal ancispam hw with having used ware pede, since that'thepresiuct battery aves, Tashiba advses ustam- | Web-formijacking technology, in youpatster.T1henardwarecustomer ers to useoriybatteriescbtane trom which the spammer inserts the matket- service ep directs youtothe maker of Tashibaor an authored Toshbaretater. | ing message into form fields on an the sofware, ask hat repwhat evelof_Noklacel phones Siar, Nokia is innocent third-party Web site free support youcan expect to receive, offering to replaae 46 rion cel-phone ‘With this technology, the offending batteries thatmay overheat cue to shor- | messages are actually sent by the third More Buggy Batteries iran while recharging. Nokia has party's email account, thereby making oshibanatebooks: In August, citing new reported ebcut 100 cases of overheating. the third party a victim in the scheme. concerns tut battery-reatedfrehaz- ut na serious injuries o damage. The ~Grane Gress @ ards, Toshbba recalled about 1400 Setel- affected batteries are Nokia-brand BL-SC liteand Tecra teptops equinped with re- units made by Matsushita between De chargeable lithiureion batteries made by _cember 2008 and Novernber 2006. Find Sony. There have been no reportsotinju> out more about abtaininga replacement ries but three reports of overheating. The battery at batteryeplacementnokis.com, recall which follows on the hees ofa Clarion GPS devices: Clarion has re~ larger recal issued in Jt, affects Satel- called 1500 of its NILC.E. P200 Navigo- lite A100, Satelite A105, and Tecra note- tion are Entertainment Systems due to books built between January and April battery overheating the August recall of 2006. See the ConsumerPraduct Sajety units sold since Mey 2006 follows 2 sim Commission's Website findooaoris.cony, lar recall of 2500 units ast December. 53359] for dolls on specific models. See thoCPSC's Web site find peworld, Ttyowownone of these natebooks, you m/S8370) for additional information. 46 | www rcwomo.com noyenser 2007Your Employees Caught Reclaim Lost Every day the 81 minutes of productivity per employ. to Web-based distractions. Most employees don't realize how quickly the stolen roductivity employer loses minutes add up, But research shows some 13% of work: tually log two oF more hours of based off-task activity per day Beawa offende helps identify problem areas, snd frequency so you can coach employees, reduce company risk and help teams reclaim lost productivity — in the Web? PC and Internet activity) OB yo S