P O Box 97, Marton 4741 Home: 06 327 6988

Mobile: 027 376 9365

Email:
sarah_jane90@hotmail.com

Sarah - Jane Hill

Experience July 2009 – August 2009 Accor Advantage Plus Palmerston North
Loyalty Sales Consultant
• Sales Experience
• Customer Service Skills
• Call Centre Experience

April 2008 – July 2009 Teletech New Zealand Palmerston North

International Call Centre Operator
 Customer Service Skills
 Ability to deal with difficult persons
 Call centre experience

August 2007 – April 2008 Sitel New Zealand Palmerston North

National Call Centre Operator
 Customer Service Skills
 Ability to deal with difficult persons
 Call centre experience

August 2006 - August 2007 Rangitikei District Council Marton

Customer Services Officer
 Kiwi Host Advanced Customer Services Course and Certificate
 Worked in Customer Services Department, Assets Department and also
Records / Archives Department
Education

2006 - Current Massey University Palmerston North

 Working towards a Bachelor of Business Studies through extramural
studies part-time.

2004 - 2006 Open Polytechnic Wellington

 Teachers Aid Certificate

2002 - 2003 Stotts Correspondence College Wellington

 Certificate in Child Care

1997 - 2001 Rangitikei College Marton

 National Certificate in Computing Level 2
 University Entrance
 Higher School Certificate
 School Certificate in Maths, English and General Science
 Various unit standards in the Hospitality sector (units: 15892, 15901,
15919, 15891, 15894, 15905, 15906 and 15907.)

Skills
 Organised and Efficient
 Can follow well defined procedures and routines
 Can use personal intuition and am innovative
 Can diagnose and solve problems
 A quick learner
 Team Player
 Can answer enquiries with quickness
 Have an ability to learn from mistakes
 Advanced Customer Service Skills
 Average typing speed of 42 words per minute

Accreditations

Full Drivers Licence (Class One)

Referees

Name: Jack Paki

Phone: 06 355 9122
Type of Reference: Work Related

Name: Margaret Spriggs

Phone: 06 353 5110
Type of Reference: Work Related

Name: Lillian and Trevor Munt

Phone: 06 327 6712
06 327 7258
Type of Reference: Character

Name: Leanne Abbott

Phone: 027 773 2288
Type of Reference: Character