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  • WBR Comms Slide

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    rosegermanes
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    The document provides information on knowledge checks, communication skills assessments, and timelines for Belkin agents. It includes details on a Q3 Knowledge Check Exam from August 28th to September 3rd to test agents' familiarity with products, processes, and communications. It also describes Communication Skills Assessments for WEMO Concierge Agents starting September 3rd to evaluate agents' spoken and written communication skills and identify strengths and weaknesses. The assessments and exam are intended to assess agents' knowledge and communication abilities gained from training.

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    WBR

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    The document provides information on knowledge checks, communication skills assessments, and timelines for Belkin agents. It includes details on a Q3 Knowledge Check Exam from August 28th to September 3rd to test agents' familiarity with products, processes, and communications. It also describes Communication Skills Assessments for WEMO Concierge Agents starting September 3rd to evaluate agents' spoken and written communication skills and identify strengths and weaknesses. The assessments and exam are intended to assess agents' knowledge and communication abilities gained from training.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views1 page

    WBR Comms Slide

    Uploaded by

    rosegermanes
    The document provides information on knowledge checks, communication skills assessments, and timelines for Belkin agents. It includes details on a Q3 Knowledge Check Exam from August 28th to September 3rd to test agents' familiarity with products, processes, and communications. It also describes Communication Skills Assessments for WEMO Concierge Agents starting September 3rd to evaluate agents' spoken and written communication skills and identify strengths and weaknesses. The assessments and exam are intended to assess agents' knowledge and communication abilities gained from training.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Focus

    Action items

    FYIs Sent for the Week:


    Spiel for Verbosity (9/2)
    Knowledge Spiel for Transliteration (9/3)

    Outcome

    Timeline

    Remarks

    --

    September 2 9
    September 3 10

    --

    Retention

    Activities

    Objective/Focus Items

    To test agents familiarity of the products, process, and


    Q3 Knowledge Check Exam
    communications skills items that were shared during synergy
    meetings, huddles, training sessions and FYIs.
    To assess agents spoken and written (email) communication
    skill using the Communication Skills Assessment (CSA) tool;
    CSA evaluations for WEMO Concierge Agents
    results will then be used to define agents good and weak points
    on communication

    Confidential property of Belkin International, Inc. Unlawful to copy or reproduce in any manner without the express written
    consent of Belkin International, Inc.

    Timeline
    Aug 28 to Sept 3

    Target start: Sept 3

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