PEDRO D.

PIÑA
1421 Tahoe Court  Lake Worth, Florida 33461  peterpina1@gmail.com  561-603-2846

TECHNICAL ANALYST
Solutions-oriented Technical Analyst with notable success implementing, directing, and troubleshooting a
broad range of corporate IT initiatives while participating in planning and implementation of information-
security and analysis.
 Track record of increasing responsibility in Technical Analyst design, systems analysis and
development, and full lifecycle project management.
 Hands-on experience leading all stages of system development efforts, including requirements
definition, design, architecture, testing, and support.
 Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts
while managing, motivating, and leading project teams.
 Adept at developing effective security policies and procedures, project documentation and
milestones, and technical/business specifications.

CORE COMPETENCIES: Installs and repairs; Setting up compute and peripherals; resolving Pc hardware and
software issues or escalating to senior level; Business Analysis; Regulatory Adherence; Data
Integrity/Recovery; Disaster Recovery Planning; Risk Assessment; Cost Benefits Analysis

PROFESSIONAL EXPERIENCE
Tiger Business Forms, Inc 2007-2009
Order & Billing
 Provided timely, courteous and knowledgeable response to information requests; screened and
transferred calls.
 Developed innovative billing procedures to easily and accurately attain information for customers.
Kreative Komputers, LLC 1997-2002
Owner
 Catered to small business, with support features and specifications to each business.
 All graphical interfaces for company were delivered by media and internet.
 Technology support, including desktop PC, networking and telephony.
 Business development support in certain fields.
 Each computer was catered to each specific field and type of individual working that PC.
International Educational Consultants, Inc 1999-2007
Operations Manager
 Developed overall operations strategy and procedures for all back office requirements.
 Technology support, including desktop PC, networking and telephony.

EDUCATION AND CREDENTIALS

BA Degree in International Relations
Florida International University

Professional Training and Certifications

Comptec – A+ Certification
10 years Exp in Pc Hardware and Software

Recommendations On Request.
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